Revel Systems Reviews

Flexibility -- ability to configure to work the way MY BUSINESS works Customer support and training

Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors.

Hello Chip, Thank you so much for your detailed input. There's so much useful advice here! We agree that with a robust platform it definitely takes some time to customize, but once you do, you will reap the benefits of having intelligence about your business easily available. We hope to continue to continue to provide stellar service so that you can run your profitable cafe. Your shout-outs to Support and Onboarding will be passed on! Thank you so much for your support and belief in our product and what we are working so hard to accomplish. Cheers and thank you again. -Sarah, Community Manager, Revel Systems

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.

Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support...

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Having detailed and well-thought-out software with lots of controls and options has made our business run much better.

I can't close out and email an invoice from the POS system...It lists payment as "deposit " instead of paid.

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Hi There, Thank you so much for the review and feedback! We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. Please feel free to contact me at community@revelsystems.com. Kind Regards, Sarah, Customer Advocacy Manager at Revel

Nothing All I can say is that the package looks nice but there’s nothing useful in the package but a pack of lies.

The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very short During the process of selecting a point-of-sale system be interviewed several software companies including Revel In this process the sales person promises that their point of sale is capable of the options we were looking for and in the process of discovery after we made payments...

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So aggravating.

Unreliable.

when the internet goes down Revel continues on for a couple of days with cash payments

its has become less service friendly now that all calls go to overseas and seems to be more tech orientated than customer user orientated

The ease of setup and timely communication between front of house to back of house.

I would like to be able to use staff scheduling but we have casuals ‘until required’ not a determined finish time but that’s a small problem compared to how good it is.

Menu processing, scheduling, basic reports

Inability to create a report for individual product sales or cumulative product sales.

Syncs for us seamlessly with Quickbooks online Can handle large inventory Lots of options for discounts and sales and alternative pricing and grouping Love putting the orders together on on iPad and closing it out at the register on another.

Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase....

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Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Hi Michael, I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team. I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have. Regards, Sarah, Customer Advocacy Manager at Revel

No pros were added to this review

Please see comments for a play by play and definitely look to other systems (the more I look into this, the more negative reviews I am finding that are sadly similar to our own).

I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service....

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Hi Timothy, I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers. Regards, Sarah, Community Manager at Revel

IOS IPad functionality. Delivered product to store front quickly. If you have limited customization needs, the entry of products may prove easy.

On-boarding process. Inability to own product customization challenges. No provision in contract for when the product does not work with your business model as they initially advocated.

Hi Kendra, I am sorry to see that we were not able to meet your expectations. If you have specific requests during the sales process that were not rendered by the system we are happy to review them. However, in our director-level review of your inquiries of the system and needs during the sales process, we have delivered the product as stated. I have taken a look into your ticket history and...

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Somewhat aesthetically pleasing, so customers comment sometimes. Overall everyone who actually uses it hates it.

Where do I even start. Personally the jump in per month fees with no notice and no explanation *tops* my list. Also we reported to them extremely basic functionality that's broken. There the slowness, no notice backwards updates, customer support, did I mention it's slow slow slow. The release updates that are inadequately tested. Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.

Hi Bob, We would be happy to help you out, but unfortunately, cannot locate you based on the info in this review. We are sorry to hear you have had a poor experience. We have been able to maintain prices significantly below industry alternatives for an extended period of time, but, as with any software subscription, we do periodically have to increase our price to continue to provide the service that you deserve as a loyal customer. We will continue to strive to deliver you the best features available at the lowest possible price. We are happy to set up a time to hear your feedback directly -- please feel free to get in touch via community@revelsystems.com. Regards, Sarah, Customer Advocacy Manager at Revel

The retail, restaurant and quick service platforms that we use in our establishments are designed with those unique industries in mind, and the system is powerful enough to handle close to 10K inventory items in retail; dozens of employees in retail and restaurant establishments; and even a quick service environment where hard-wired Internet service is not feasible. We have had a great experience with our salesman, installer and tech support throughout our relationship with Revel.

The off-the-shelf Revel POS system is not a custom system made to a customer's exact specifications, although Revel does offer that service for additional cost. Customers should know what their needs are before implementing the system. The system is based on a columnar, spreadsheet, model, and for many installations that may result in the user interface having several layers of menu screens that need to be negotiated in order to retrieve a menu item. The system is pretty flexible, however, and offers the means to work with a huge number of inventory items in a wide variety of platforms (hospitality, retail, mobile.)

Revel is easy for employees to learn (even the non-tech employees) and to use. They have good updates; they listen to their customers about what is needed and then try to implement it. Our store is an hour away from the main office, and we are able to see the inventory from the office to place orders for the store! The reports are useful, varied and well laid out for ease of reading.

The integration between QuickBooks Desktop and Revel has been a bit tricky. I wish their support team was a bit better at understanding how the two programs talk to each other. I have found that I need to have the Revel Support team tell me how Revel is supposed to talk to QuickBooks and then I'll have to go to the QuickBooks support or forum to figure out how to set up QuickBooks so that it does what Revel intended.

Lots of good reports ... if you finally figure out how to get to them. Till is good. Lots of info in "University" must read it two or three times before it makes sense.

Labor intensive, requires many many steps to accomplish one thing. Has left our accounting in shambles Unforgivable i.e If you make a mistake in entering purchase order, you can't fix it . It just stays there forever "Integrate with QB' ... does not fully integrate...i.e does not integrate line for line First Tier support only repeats what you tell them is the problem, no fixes Took two weeks to get the wiring set up right d/t false directions from support Has "Chat" but nobody chats... just refers you to something else

Hi Clarice, I am sorry to hear that you have had some trouble learning Revel. Our platform is pretty robust and can definitely take some time to learn since there are over 500 settings to allow you to customize your point of sale. We highly recommend working with an account manager to optimize your setup and to help you achieve your overall business goals. That said, your feedback is being heard...

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There are absolutely no Pros to this system. We installed in in June 2017, it is now February 2018 and we still have ongoing issues that are unresolved. The most recent is today with testing the "Online Store". The credit card batches do not match the bank deposits. Revel points at the cc merchant who in turn points back at Revel. Nothing resolved, and nobody will to take responsibility for it. Save your time and money, look for something else.

confusing, does not track inventory as it should, does not interface correctly with Quickbooks, support is the WORST. No help, we wasted thousands of dollars on this system.

Hi Brent, I am really sorry to hear that you have had such a poor experience overall. I have taken a look at your ticket history and I do apologize that it looks like you encountered a bug. However, we are definitely working on the issue and as of 2/6 the issue has been resolved. Unfortunately with bugs fixes are not always immediate but we do attempt to push them through as quickly as possible. I can also see that our agents are waiting for the green light from you to integrate QuickBooks. While I do apologize for the frustration you have experienced so far, our customer support teams are actively working with you and happy to assist you with your business objectives. Regards, Sarah at Revel

Nothing, none of the functions they promised works fine, everything is a headache and all I have experienced is losing customers which result on losing money, I wish never purchased this system since it tends to make us lose customers regularly as their frustration rises.

The programmers are screwing up everything every time they make an update, don't they test their work before applying it to their customers? Apparently no, I have many other reasons to hate this POS now but don't feel like wasting more time writing about it.

Formerly integrated with QuickBooks desktop Offline sales if internet goes down Somewhat intuitive POS station (still some issues)

Eliminated Desktop integration on short notice Back end dashboard is difficult to navigate Customer service can have EXTEMELY long wait times Sales team is unreachable after you start paying

Thank you for your feedback, Kerry. We apologize for the frustrating and disappointing experience you've had; someone from Revel will be reaching out soon to see what can be done to make things right.

The only reason we considered Revel was because of IOS compaitiblity.

Bait and switch. Our monthly subscription started and $350. It is now for (with the same # of POS stations) $750. Originally you could use your own merchant account. Now you have to pay an additional $150 a month to use your own provider. I finally switched to a different POS provider. When I called to cancel, Revel says I renewed FOR THREE YEARS by a pop up screen. None of my employees saw the "pop up contract". Stay away horribly unethical company.

The analytics. Its great being able to look over past orders and watch trends

Tech support. The first year or so I spent a lot of time on the phone with tech support. Some of the problem was me just not understanding the system. Although a few of the problems were something I could not have known about. Tier 1 tech support was not helpful after a certain point. But it felt very difficult to get my problems looked at by someone with more knowledge. i was often told I would get...

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Ben, thanks a lot for your review! We are working hard to expand our technical support team at the moment to deliver the best experience to our customers when they need help

The ability to take orders at a table when it is stable

The Revel POS system continually drops out, the backend continually goes down. Our Revel support officer in Sydney claims he is not aware of anyone else having issues. I have phoned several other businesses today, they are all having issues with the Revel dropping out, backend going down, can't reach main POS. Poor customer service based in another country. We are meant to be VIP customers so revel...

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Bradley, many thanks for taking the time to write this review. I am sorry that you have not had a great experience. As discussed we have been working hard with your team to resolve your issues and one month on things are looking a lot better. Unfortunately things don’t always go to plan however Revel is committed to excellent customer support and also committed to helping Local Shack have restored faith in Revel and get you to the point of being a happy customer. We will continue to check in on a daily basis until you feel that things have greatly improved. We have also increased our local support team to cope with the increased demand for Revel. Many thanks for your patience. Sincerely, Josh Franklin General Manager APAC