Rezdy Features

Rezdy

Tours and activities reservation

4.6/5 (102 reviews)

Rezdy Feature Summary

  • Online Booking Software
  • Passenger Manifest
  • Channel Manager
  • Online Payment
  • Book Now Button
  • iFrame Booking Form
  • Real Time Availability
  • Booking Enquiry Management
  • Wordpress Integration
  • Paypal Integration
  • Agent Desk
  • Affiliate Network
  • CRM
  • Customisable Design
  • Visual Calendar
  • Booking Automation
  • Staff Roster
  • Developer API
  • Multi Currency
  • Multi Language

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (289 other apps)
Activity Dashboard (154 other apps)
Activity Tracking (106 other apps)
Automatic Notifications (142 other apps)
Automatic Reminders (140 other apps)
CRM Integration (101 other apps)
Calendar Management (134 other apps)
Contact Database (101 other apps)
Custom Fields (113 other apps)
Customer Database (107 other apps)
Customizable Branding (135 other apps)
Customizable Reporting (118 other apps)
Customizable Templates (115 other apps)
Data Import/Export (133 other apps)
Electronic Payments (106 other apps)
Email Integration (131 other apps)
Mobile Integration (108 other apps)
Reporting & Statistics (138 other apps)
Social Media Integration (119 other apps)
Third Party Integration (146 other apps)

Competitor Feature Comparison

API
Calendar Management
Manifesting
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API
Calendar Management
Manifesting
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API
Calendar Management
Manifesting
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Rezdy Feature Reviews

25 reviewers had the following to say about Rezdy's features:

Angela Foley

Top of the range regarding booking systems. Amazing tools and regular updates to be on top of things

2018-02-01

Pros

- Super user intuitive and if there are a few fields that may not be easy to grasp at first, the support and customer success team is happy to help out and quick to address any questions.

Cons

- Our previous software (although not customised for tours and activity bookings) allowed us to have in-depth reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brett Campany

Brilliant team, awesome product and a great way of making our business easier to run!

2017-07-28

A fully automated online booking systems that I can connect to our website and social media sites that make booking our flights so much easier for our staff and our guests.

Pros

Love the SMS notifications and reminders for our guests!

Cons

Long set up but it's worth it! Training our staff is a challenge but again, once they're in the know, it's an amazing tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shane Semler

I use rezdy for my hiking tour company and it has all the features i need to be eifficient.

2018-07-26

Pros

The calendar and manifest are the best features of Rezdy and that is where I spend most of my time.

Cons

I wish Rezdy had an integration with When I Work so I could help track guides with their respective shifts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Rezdy


Hello there Shane, Thank you so much for your thoughtful feedback. I am pleased to hear that you are enjoying our platform and that it is making your business run more seamlessly. That is exactly what we aim to provide for our customers! Thank you for also including some feedback about an area you'd like us to improve on. Please rest assured that we are always working to improve our platform and I will be sure to present your feedback to our development team. Keep you eyes peeled for regularly occurring platform updates and our monthly webinars for some good Rezdy tips and tricks.

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Mike Stearne

Rezdy integrates nicely with my own existing website, and has streamlined my booking process.

2018-02-25

Pros

Once I get busier and have a third party build my next website, it looks like it will be very flexible in creating what i need.

Cons

I was very excited about the integration between Rezdy and my accounting software, Xero.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Kenneth Rear

The right solution for small excursion operators.

2016-10-15

Now after using the system for a few years i really appreciate the comprehensiveness of the system with a great calendar, communication,catalog, on and on it all works great.

Cons

This way you can track the customers interest without the outside influence of price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Rezdy


Thanks for your review! I sent you some custom CSS lines so you can hide the price on the catalog.

Let me know how you go with that.

Read more
Jeff Dickey

The BEST Activities Booking Software on the Market Today

2018-09-17

This has been a total game changer for our business. We grew our business over 1,100% the first year after we installed Rezdy on the website, and each year for the past three years, we keep hitting another record. It's been the best money have spent in the marketing category in the last decade and the returns pay off the annual subscription in the first month of the every single year.

Pros

They have it all; from resouce driven booking control, to third party agent integration and OTA support, to the best and easiest to use website integrations and ananlytics tools of any tool on the market today.

Cons

There is a LOT capability and functionality and with that comes some learning, but I have to say, they provide great support, have a very well documented system and after you get the lay of the land it is very intuitive to implement and manage going forward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Western

A total solution for our organisation PLUS great customer service

2017-03-19

We run a variety of inhouse and external programs including standard tours and activities right up to bespoke educational products with reasonably complex pricings and schedules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeanette Juanita

Program,software and service is great I am still new on Rezdys

2018-07-25

A smooth running calendaring back office system to carry my company

Pros

The ease to search for suppliers, integration with most otfer platforms and easily making changes to your existing product By the press of a button and it is changed everywhere.

Cons

Payment gateways in africa that is linked are only few options available And opening up a stride account is not as easy as it seems as you fill in pages of detail only yo realise at the end that stride do not support your country, very frustrating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Rezdy


Hi there Jeanette Juanita, We really appreciate that you have taken the time to provide us with some thoughtful feedback. I apologize that there are so few options for payment gateways that are available in your area at the moment. I'm sorry you had such a difficult time signing up with Stripe. I'm sure that was frustrating. We are always striving to make regular improvements to our offerings. I will be sure to share your feedback in hopes of providing better options for you and your business in the near future. Should you have any questions or need any support, please do continue to reach out to our team. We are more than happy to help in anyway that we can!

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Adventure Emirates

Verified Reviewer

The awesome tours and activities software

2016-10-09

The iWidget help us to integrate easy as possible to make the site to accept the bookings in a minte

Pros

market place iwidget

Cons

unable to customize more

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Rezdy

All activities providers should use rezdy

Source: GetApp
Helpful?   Yes   No
Read more
Allan Delmare

Verified Reviewer

Does what it promises, most feature-rich option at this price level, easy to use

2015-12-16

We've used a few other pieces of software, and this is the only one that had properly working inventory management and allocation.

Pros

Many 3rd party integration apps

Cons

Multi-page checkout process (instead of clean single page) Setting up discount vouchers and figuring out which discount method for the task or offer at hand can be a little confusion at first It might take a little while to get the hang of how best to manage inventory and set up scheduled event slots, but once you understand, it's VERY easy and quick to do so.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No

Response from Rezdy


Thanks for addressing this with us and we're sorry to hear about your experience! Our support manager has emailed you to discuss and work on how Rezdy can be of better value to you. Please get back as soon as practical (Ticket #131885).

Read more
Liz Bays

Love it- I analysed several and choose this and have been very pleased

2017-08-01

Saves time updating inventory on third party websites, ease of comunication in office, and to guides

Pros

Inventory link to Expedia, viator and many others, ease of use, online sales & calander, future agent links system, resource management so unable to over book, online help & video system is amazing!

Cons

Would be good to have more dashboard options...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joelle Tiessen

Our adventure guiding company uses Rezdy for bookings and it works very well for us.

2018-02-08

Pros

It's quite helpful to keep track of things.

Cons

I would like more ability to run custom reports for our marketing data. It would also be helpful if the add-ons, like Smart Waiver had more ability to link up with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rosie Lalonde

Rezdy Customer Service Review - - Greame & Cathy specifically

2016-07-04

Still can't believe the level of customer service - - the fact that you have an Australian office is a HUGE PLUS and one that really tipped the scales in your favour.

Pros

As per above.

Cons

As our events are quite specific and unique, it would be great to have a more customised template builder available to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Rezdy

Not at the moment - - - will see how it progresses as we continue to use it, however great customer service so far :)

Source: Capterra
Helpful?   Yes   No
Read more
Gerd Heinen

Rezdy - a perfect partner for toursim businesses

2018-08-08

Rezdy was easy (but very time-consuming) to setup and it is very easy to modify products and resources.

Pros

Ease of use, the ease of implementing it in our website and the AWESOME (!) support team.

Cons

The "Reports" tool especially the export function gives a very bad user experience and it is not calculation properly (you can't rely on the exported csv and you have to recalculate it manually).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Rezdy


Hello there Gerd, Thank you so much for sharing your experiences with Rezdy. I am glad to hear that you have gotten such great support from our Support team. They are pretty darn awesome! Thank you for also providing feedback about that "reports" tool. We have already been made aware of this issue and our development team is aware and working on it. Appreciate you letting us know that you have had the same struggle. Please be patient with us as we get to work on making these updates. Should you have any other feedback, please do let us know, as you have already mentioned, our amazing support team is always willing to help.

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Kim Smith

Rezdy has been amazing and has helped tremendously with our booking process.

2015-07-30

It was also incredibly easy to integrate into our website with a few minor tweaks to customize it for our needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jesse Crouch

The BEST tour booking software

2015-09-09

We've never lost an order, never accidentally deleted anything, nothing has ever been booked for the wrong day, a payment has never gone missing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Gitti Tapper

No regrets

2016-07-27

Can recommend Rezdy to any activity provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate Susko

I actually enjoy logging into Rezdy at the start of each day!

2018-01-28

Pros

User interface is far superior to booking software I've tried.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
taylor thorne

easy to use and applicable to booking system

2017-07-28

i am able to help run a business and schedule daily whale watch trips

Pros

the ease of use and ability to add and subtract trips whenever i want, whether it be on mobile or desktop. it's easy, simple, and if you have questions calling is easy!

Cons

the calendar function on mobile would be one of the only things that i would recommend changing. not the easiest way to view, i'm sure there is a better way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Suzanne Sheldon

Rezdy is easy to use and can accommodate the majority of my business needs

2017-09-05

Instant online bookings and notifications of online bookings, ability to work with agents online and very fast customer support.

Pros

Ability to share the one resource over multiple tours and it is easy to change the details and have the changes take effect instantly

Cons

Until I got the hand of using it things seemed a little complex at first (eg. remembering that when I create a product I also have to create a session or sometimes I forget and create an order but then remember I haven't created a session in the calendar first and I have to scrap the new order and go create a session and then do the order all over again).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Winnie Shiroma

Rezdy Listens To And Works With Small Businesses

2017-02-14

All my phone and email queries were addressed immediately.

Pros

Ease & flexibility of Calendar. Design is well-thought-out and simple.

Cons

Can't think of one yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Courtnage

Powerful booking software at a fair price

2017-07-27

Pros

I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line. They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business.

Cons

One feature I would like to have is importing tour session data from a CSV file.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hilary Buckley

Wonderful customer service!

2016-04-14

I would love to be able to change the order status for everyone in 1 session, customize the titles of email templates, add an extra that is non-taxable, add more than 1 contact email address per order, adjust the default settings, and customize the calendar (and individual sessions within the calendar).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Loris Harding

From wonderment to one hundred bookings.... my excitement with this product speaks for itself.

2017-07-14

More efficient and cost effective method of managing my business which is ideal for a one-woman-band. I've already recommended this product to colleagues and friends.

Pros

Easy to use and manage providing seamless processing and more time for myself which was my goal.

Cons

Can't find anything I'd change, although would like to be able to track the detail of Stripe payments into my account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyson Brown

This is what a modern software as a service/API subscription should be.

2017-08-08

Pros

Aside from that it has a really nice API which is well documented and even supports web hooks, loads of payment gateways etc.

Cons

They are a slow to push out small quality of life improvements (like different surcharge rates for different credit cards being suggested in 2012 and still getting upvoted but not done) and I wish they would go a bit further than tours and look at stuff like accommodation or general charter work. But all in all still very happy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more