App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Scorebuddy
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One Quality Management Platform for Contact Centers
Table of Contents
Is this product right for your business?
Find out with a
Scorebuddy - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2025
Scorebuddy overview
What is Scorebuddy?
Scorebuddy is the only All-in-One Contact Center Quality Management platform for scoring, reporting and automatically analyzing customer interactions; flexible scorecards, integrated surveys, rich dashboards, AI text analytics as well as Learning & Development solutions, integrated in one platform sold as bundles; or purchased as stand-alone solutions. Design scorecards, use analytics to automatically uncover drivers of customer sentiment, deliver CSAT/NPS surveys and / or assign agents to relevant courses to fill knowledge gaps. Solutions are sold separately for organizations who have fewer agents or just getting started and as a comprehensive platform for Enterprise users. Take your quality management program to the next level. A 30 day free trial is available.
Key benefits of using Scorebuddy
Analyze customer interactions.
Increase CSAT / NPS.
Send integrated branded surveys to customers.
Save time scoring and reporting.
Assign courses through an integrated Learning & Development platform.
Increase employee engagement.
Reduce customer churn.
Determine root causes.
Starting price
per month
Alternatives
with better value for money
Scorebuddy’s user interface
Scorebuddy pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.4
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about Scorebuddy?
I can integrate the product with several products and that's because of its features.
Select to learn more
Who uses Scorebuddy?
Based on 43 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
Scorebuddy's key features
Most critical features, based on insights from Scorebuddy users:
All Scorebuddy features
Features rating:
Scorebuddy alternatives
Scorebuddy
Starting from
12
Per month
Playvox
Starting from
No pricing info
EvaluAgent
Starting from
No pricing info
Calabrio ONE
Starting from
No pricing info
Scorebuddy pricing
Value for money rating:
Starting from
12
Per month
Per Feature
User opinions about Scorebuddy price and value
Value for money rating:
To see what individual users think of Scorebuddy's price and value, check out the review snippets below.
Ben R.
Customer Care Quality Specialist
Ben R.
Customer Care Quality Specialist
Scorebuddy integrations (6)
Top integrations
Scorebuddy support options
Typical customers
Platforms supported
Support options
Training options
Scorebuddy FAQs
Scorebuddy has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Scorebuddy support?
Scorebuddy supports the following languages:
English
Q. Does Scorebuddy support mobile devices?
Scorebuddy supports the following devices:
Android
Q. Does Scorebuddy offer an API?
Yes, Scorebuddy has an API available for use.
Q. What level of support does Scorebuddy offer?
Scorebuddy offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum