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SherpaDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A support soution to help track time and manage projects
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SherpaDesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: February 2026
SherpaDesk overview
What is SherpaDesk?
SherpaDesk focuses on what matters most to professional services - Time. The complete solution to manage customers, capture billable time and monitor projects' profitability.
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates key elements into one solution.
Organizations are able to track customer service issues, log time for billing, and manage their project's profitability. SherpaDesk's mobile application is the perfect solution for organizations who have techs in the field to log all of their time and expenses to a customer.
Companies that bill customers for services based on multiple rate plans have no alternative but to use separate, non-integrated solutions to fully manage their organization (i.e spreadsheets). Often, due to poor systems, billable time falls through the cracks. This means lost revenue. SherpaDesk allows organizations to capture all billable time and expenses and easily assign these to customer projects, allowing the organization instant access to viewing a project's profitability.
Key benefits of using SherpaDesk
-Manage Customer Support: Route and report on all customer service request
-Create Custom Rate Plans: Create individualized rate plans for each customer or project including fixed rates and contracts
-Manage Project Profitability: Create an initial estimate for hours and budget and then track performances against this estimate
-Capture All Billable Time: Log billable time that falls through the cracks. By email, mobile or web all time can be logged to an account or project
-Update Activity Anywhere: SherpaDesk's mobile application allows access to respond to requests, log time or send invoices to customers anywhere anytime
Starting price
per month
Alternatives
with better value for money
SherpaDesk’s user interface
SherpaDesk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about SherpaDesk?
Users say SherpaDesk is easy to use for ticketing, time tracking, and communication, with a simple interface that works well for both internal and external users. They find it quick to learn, appreciate the ability to sort, transfer, and close tickets efficiently, and value its adaptability for different groups and platforms.
Some report minor issues, such as slow ticket load times, clunky navigation, and redundant fields. They mention the mobile web version can be difficult to use and note that initial setup instructions could be clearer, but overall feel it meets their needs for ticket management.
Who uses SherpaDesk?
Based on 62 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SherpaDesk's key features
Most critical features, based on insights from SherpaDesk users:
All SherpaDesk features
Features rating:
SherpaDesk alternatives
SherpaDesk
Starting from
39
/user
Per month
FreshBooks
Starting from
21
Per month
LiveChat
Starting from
24
Per month
Smartsheet
Starting from
9
Per month
SherpaDesk pricing
Pricing plans
Pricing details:
User opinions about SherpaDesk price and value
Value for money rating:
To see what individual users think of SherpaDesk's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Micah Y.
IT Director
SherpaDesk integrations (9)
Integrations rated by users
We looked at 62 user reviews to identify which products are mentioned as SherpaDesk integrations and how users feel about them.
Integration rating: 4.5 (2)
“Provides a single pane view of my environment and provides the ability to proactively resolve issues before tickets are submitted.”
Tom A.
Director of Information Technology
Integration rating: 5.0 (1)
Other top integrations
SherpaDesk support options
Typical customers
Platforms supported
Support options
Training options
SherpaDesk FAQs
SherpaDesk has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of SherpaDesk?
SherpaDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does SherpaDesk support?
SherpaDesk supports the following languages:
English
Q. Does SherpaDesk support mobile devices?
SherpaDesk supports the following devices:
Android, iPad, iPhone
Q. Does SherpaDesk offer an API?
Yes, SherpaDesk has an API available for use.
Q. What other apps does SherpaDesk integrate with?
SherpaDesk integrates with the following applications:
QuickBooks Online Advanced, FreshBooks, Salesforce Sales Cloud, Microsoft 365, QuickBooks Online
Q. What level of support does SherpaDesk offer?
SherpaDesk offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base
