SilkStart Pricing, Features, Reviews & Comparison of Alternatives

SilkStart

Membership management software

4.42/5 (36 reviews)

SilkStart overview

What is SilkStart?

SilkStart's multi-chapter, member management software is designed to help organizations with multiple locations streamline operations, maintain brand integrity, and reduce costs. SilkStart's unique approach allows chapter administrators to view and control their local chapter, while top-level administrators maintain a complete view and control across all chapters. With this highly controlled and scalable platform you can easily grow your organization while cutting complexity and redundancy.
www.silkstart.com

Pricing

Starting from
£200/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported languages

English
SilkStart screenshot: SilkStart provides Customizable Membership Plans2019 SilkStart OverviewSilkStart screenshot: SilkStart Member DirectoriesSilkStart screenshot: SilkStart's powerful Member CRM toolsSilkStart screenshot: SilkStart has Beautiful Web Pages

SilkStart reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.3
  4.7
Tricia Ginis

SilkStart Database and Website-a great choice

Used daily for 6-12 months
Reviewed 2016-11-08
Review Source: Capterra

I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database. We launched our site 5 months ago and we are so happy with the website. We are in the midst of registering for a big conference and the set up was easy for us to do. We were able to offer multi sessions within the conference as well as a variety of ticket options which has been extremely helpful. We had a few questions along the way, and after submitting a ticket, we had the questions answered within a couple of hours. SilkStart was a great choice for us!

Pros
Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.

Cons
The cost was a little higher than that of others we compared.

Response from SilkStart


Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ron Jamieson

The Benefits of CRM and Great Website Integration in One Package

Reviewed 2017-10-12
Review Source: Software Advice

SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most expensive. On balance it delivered good value for money. Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them. In the end, they were of no better value. SilkStart kept it simple

Pros
Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members. Integration of a dynamic member directory into the website gives small members an opportunity to showcase themselves and realize a mini website as part of the perks of joining the organization. With SilkStart, this was easy to do - even for people with limited experience on website publishing. SilkStart also streamlined the membership acquisition process by making it faster and easier for new members to join and for the organization to receive payment. A process that used to take days was reduced to minutes. Collecting member fees is usually a headache for organizations and can require significant resources to follow up with members to collect payment. With SilkStart, members receive reminders of their renewal and, if they do not pay on time, SilkStart can continue to send reminders and serve as a virtual collection agency. Many organizations hold events - either as their primary raison d'etre or as fundraisers. With SilkStart, we were easily able to set up events, ticket pricing tiers and create and send messages to promote them. For my client, integration with their QuickBooks system was important. SilkStart delivered.

Cons
It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities. A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Kim Bridges

Pleasure to work with SilkStart

Used daily for 1-2 years
Reviewed 2016-11-08
Review Source: Capterra

We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.

Pros
Modules cover all the aspects of the business we need. The lay-out of the back-end is very clear and it is easy to understand how to navigation among the modules. When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched. They are good at explaining timelines, sprints and priorities.

Cons
Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order. There's no easy way to send an event notice without creating it in group email module and building from scratch. The bandwidth of the developers, while improved, still seems limited and I'm not really sure where their priorities lie relative to our business functions and requirements.

Response from SilkStart


Thanks Kim. We appreciate that you value the support you receive and the value for money SilkStart provides. We're delighted to have such a progressive multi-chapter association on our platform and look forward to continuing to develop our features to meet your unique needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Martin Benson

Great choice for small to medium sized not-for-profits.

Used daily for 6-12 months
Reviewed 2016-11-08
Review Source: Capterra

One my major tasks in my first year of employment was to select a new platform for our ageing website and to find an AMS so that we could consolidate our various contacts. I researched a number of options and finally settled on SilkStart. Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system. The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth. It was also important that we find a Candian solution to our needs. I would not hesitate to recommend SilkStart.

Pros
Cost effective, fresh templates. various design options with the use of the many widgets available.

Cons
Not really a con, but the SilkStart is targeting a segment of the not-for-profit market.

Response from SilkStart


Thanks Martin. We pride ourselves on making the transition to SilkStart a painless experience and I'm glad to hear that you're finding SilkStart's features robust. Our modern website templates and technology help your organization stand out online and I'm glad to see this helped us stand out over the competition.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Annie Jordan

Great member management platform

Reviewed 2016-06-14
Review Source: Software Advice

Pros
Our organization is thrilled with our new website backed by SilkStart’s robust platform. With this website, we get the best of both worlds: an award-winning website that projects a modern online image, without having to spend the effort to put it together. From the beginning, our site has been easy to use and we can make our own updates with no technical skills required. The features they develop are exactly what we need. SilkStart gets organizations. Truly. End of story. If we do run into any snags, Silkstart’s topflight customer service is super responsive. Silkstart takes care of us by providing a highly customizable event calendar to suits our needs as event organizers, but also provides a seamless one-stop registration, payment, and feedback experience to out without changing pages. Thank you SilkStart for making managing 700 members so easy.

Cons
That their software is proprietary. While we've never had a problem with this company, before we came to Silkstart we were left high-and-dry when our web builder went out of business. We were so impressed with Silkstart that we were willing to try again, but we are cognizant that we would have to start from scratch if the same thing happened to them.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SilkStart pricing

Starting from
£200/month
Pricing options
Subscription
Free trial
View Pricing Plans

Premium - Starts at £200 / month: Based on member type and total members, choice of payment processors, Corporate members, telephone & email support, unlimited administrators

Custom / Multi-Chapter - Contact us for pricing: Based on total chapters and members, choice of payment processors, Corproate members, dedicated account manager, unlimited administrators on parent and chapter level.

SilkStart features

Social Media Integration

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for SilkStart

Key features of SilkStart

  • CRM
  • Customizable event registration options
  • Customizable membership plans
  • Dues management
  • Email marketing
  • Event management
  • Financial management
  • Group discussion forums
  • Job board
  • MailChimp integration
  • Member directory
  • Member portal
  • Membership management
  • Mobile friendly web pages
  • Multi-chapter solution
  • Offline payments
  • Ongoing support
  • Online payment processing
  • Unlimited admins
  • Website CMS
View All Features

Benefits

Easy setup in three simple steps: Website configuration, data migration and training.

Build your brand: Create a mobile friendly web-presence with social media integration.

All-in-one system: Manage everything in one place through one integrated platform.

Personal service: A dedicated account manager to support you along the way.

Save time and money: Automate administrative functions. Access current data, anytime, anywhere.

Room to grow: A scalable solution that grows as you grow.