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SilkStart MultiChapter Pricing, Features, Reviews and Alternatives

SilkStart MultiChapter product overview

What is SilkStart MultiChapter?

SilkStart's multi-chapter, member management software is designed to help organizations with multiple locations streamline operations, maintain brand integrity, and reduce costs. SilkStart's unique approach allows chapter administrators to view and control their local chapter, while top-level administrators maintain a complete view and control across all chapters. With this highly controlled and scalable platform you can easily grow your organization while cutting complexity and redundancy.

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Key benefits of using SilkStart MultiChapter

  • Easy setup in three simple steps: Website configuration, data migration and training.

  • Build your brand: Create a mobile friendly web-presence with social media integration.

  • All-in-one system: Manage everything in one place through one integrated platform.

  • Personal service: A dedicated account manager to support you along the way.

  • Save time and money: Automate administrative functions. Access current data, anytime, anywhere.

  • Room to grow: A scalable solution that grows as you grow.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Knowledge Base
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Live Online
    Documentation
    Videos
    In Person
    Webinars

    SilkStart MultiChapter pricing information

    Value for money

    4.3

    /5

    36

    Starting from

    £

    200

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SilkStart MultiChapter features

    Functionality

    4.4

    /5

    36
    Total Features26 4 categories

    Most valued features by users

    Email Marketing
    Social Media Integration
    Member Communities
    Member Types
    Committee Management
    Member Database
    Website Management
    Dues Management

    Functionality contenders

    SilkStart MultiChapter users reviews

    Overall rating

    4.4

    /5

    36

    Positive reviews

    89%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.81/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    12

    3

    1

    0

    Pros
    The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth.

    MB

    Martin B.

    And the quality of the support is off the charts. All-in-all it's just a pleasant, well designed platform/service that does what it does well and seems to keep improving with new features.

    LB

    Luke B.

    The editing capabilities of this software is brilliant, I loved that it was so intuitive to do things that even my most technologically challenged staff could figure it out.

    LM

    Lynne M.

    Cons
    Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.

    MH

    Matthew H.

    I am generally unhappy with the service overall.

    MH

    Matthew H.

    Customizing pages is very difficult and a challenge. Google Page Speed gives the site very low marks, especially on mobile.

    Greg R.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    SilkStart Database and Website-a great choice

    Reviewed 5 years ago

    I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make...

    Pros

    Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.

    Cons

    The cost was a little higher than that of others we compared.

    Vendor response

    Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    The Benefits of CRM and Great Website Integration in One Package

    Reviewed 4 years ago

    SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most expensive. On balance it delivered good value for money. Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them. In the end, they were of no better value. SilkStart kept it simple

    Pros

    Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members. Integration of a dynamic member directory into the website gives small members an opportunity to showcase themselves and realize a mini website as part of the perks of joining the organization. With SilkStart, this was easy to do - even for people...

    Cons

    It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities. A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Pleasure to work with SilkStart

    Reviewed 5 years ago

    We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.

    Pros

    Modules cover all the aspects of the business we need. The lay-out of the back-end is very clear and it is easy to understand how to navigation among the modules. When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched. They are good at explaining timelines, sprints and priorities.

    Cons

    Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order. There's no easy way to send an event notice without creating it in group email module and building from scratch. The bandwidth of the developers, while improved, still seems limited and I'm not really sure where their priorities lie relative to our business functions and requirements.

    Vendor response

    Thanks Kim. We appreciate that you value the support you receive and the value for money SilkStart provides. We're delighted to have such a progressive multi-chapter association on our platform and look forward to continuing to develop our features to meet your unique needs.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great choice for small to medium sized not-for-profits.

    Reviewed 5 years ago

    One my major tasks in my first year of employment was to select a new platform for our ageing website and to find an AMS so that we could consolidate our various contacts. I researched a number of options and finally settled on SilkStart. Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system. The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth. It was also important that we find a Candian solution to our needs. I would not hesitate to recommend SilkStart.

    Pros

    Cost effective, fresh templates. various design options with the use of the many widgets available.

    Cons

    Not really a con, but the SilkStart is targeting a segment of the not-for-profit market.

    Vendor response

    Thanks Martin. We pride ourselves on making the transition to SilkStart a painless experience and I'm glad to hear that you're finding SilkStart's features robust. Our modern website templates and technology help your organization stand out online and I'm glad to see this helped us stand out over the competition.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great member management platform

    Reviewed 5 years ago
    Pros

    Our organization is thrilled with our new website backed by SilkStart’s robust platform. With this website, we get the best of both worlds: an award-winning website that projects a modern online image, without having to spend the effort to put it together. From the beginning, our site has been easy to use and we can make our own updates with no technical skills required. The features they develop are...

    Cons

    That their software is proprietary. While we've never had a problem with this company, before we came to Silkstart we were left high-and-dry when our web builder went out of business. We were so impressed with Silkstart that we were willing to try again, but we are cognizant that we would have to start from scratch if the same thing happened to them.

    SilkStart MultiChapter FAQs and common questions

    SilkStart MultiChapter has the following pricing plans:
    Starting from: £200.00/month
    Pricing model: Subscription
    Free Trial: Available


    SilkStart MultiChapter has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    SilkStart MultiChapter supports the following languages:
    English


    No, SilkStart MultiChapter does not have an API available.


    SilkStart MultiChapter integrates with the following applications:
    Authorize.net, PayPal, Google Analytics, QuickBooks Online Advanced, Twitter, Stripe, LinkedIn, Facebook, Kissmetrics, Mailchimp


    SilkStart MultiChapter offers the following support options:
    Chat, Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

    Related categories