And the quality of the support is off the charts. All-in-all it's just a pleasant, well designed platform/service that does what it does well and seems to keep improving with new features.
The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth.
I don't think we could do better for the money - and since we are willing to go for the ride with the company - we are grateful to be part of the push and pull that makes good software great.
Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.
Features are restrictive with no improvements on the near horizon for my needs. Basic developments cost additional money but have no exclusivity to the user who funded them.