TapMango Reviews - Pros & Cons, Ratings & more

Kangaroo

Preferred Patron Loyalty

SlickText

SumUp

Lightspeed Retail

Mailchimp

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

TapMango

Android

Web-based

Windows

iPad

iPhone

Co-founder

We have always wanted an app and they created one for us. It is fantastic and especially in these times, it is a significant help to our customers.

Director of Marketing

Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap.

The problem began when our account started to do the onboarding process. First, the process of communication was horrible.

Founder

Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.

Owner

TapMango gives us a more direct way to reach our to our customers with specials and promos (via text). Tap Mango also gives customers a fun interactive experience with the instant win gave.

media manager 

I love Tapmango because the software is very user friendly and if you do get stuck their customer support is there to help you out.

Marketing Director

The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us.

The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors.

Even more so than that is the customer service. SENSITIVE CONTENT HIDDEN] is outstanding.

This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work.

Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers.

Co-Owner

Worth the investment to have a great rewards program.

President/Owner/General Manager

The solution is very easy to use, the cost for us is extremely affordable and the Customer Service and support from the Account manager on down is second to none.

I really like the customization of the software and the ease of use.

Outstanding Product for Restaurants, Built to Scale.

Social media platform

It is 100% genuine and I am really loving how easy it is to use. Must to use if you are looking to monetise your content.

Marketing Designer

Personally, I have enjoyed learning the software and developing a deeper understanding of how the integration works.

restaurant owner

The only "issue" I have is that sometimes the software freezes and I have to restart it. So that can become a problem because customers want to make sure they receive their points.

Square Point of Sale

Mindbody

TapMango gives us the confidence to the market and sell products and lets customers pick, order, and contribute to improving their experience by leaving evaluations. In addition to the many advantages this platform has offered, it provides exceptional customer service. We have boosted sales and supported the company's steady and profitable growth due to TapMango. It is a platform that powers large-scale e-commerce, and its user-friendly design makes navigating easy and pleasurable for users.

With TapMango, boost sales and advance your business

They have always been amazing whenever I needed help or had any questions. 

Tap Mango has the best customer service 

it has been great! i own a juice shop called Salubrious Juice & More and we grew with this software. I love the ease of use and how much I can customize anything i want. 

the best loyalty software

Satisfied

We absolutely love our account representative [SENSITIVE CONTENT HIDDEN]!  She has went over and beyond when we were integrating our new register at the new location.    She still checks on us regularly to ensure we have no problems and are aware of new changes and that we are using TapMango to its fullest potential.

CoCoMo Bubble Tea - TapMango & [SENSITIVE CONTENT HIDDEN] are wonderful!

My overall experience with TapMango has been a blast. My representative [SENSITIVE CONTENT HIDDEN] has been awesome when it come to responding and helping out, and even brainstorming new ideas for rewards and bringing more customers in.

The Best Rewards Program 

Tap Mango is the most important tool that I use to run my business. Before Covid, it was essential to keep customers engaged and to keep them continuously coming into the store. Post Covid, it has been essential in communicating with customers about the changes that have been occurring at the store as we continue to be open. Additionally, the APP has allowed us to serve our customers with Pickup and Curbside options.

The support that I receive from my account manager is superb!. [SENSITIVE CONTENT HIDDEN] is always there with an answers to any questions and he always has suggestions for ways that I can enhance my business with the Tap Mango tools. The chat support is outstanding as well; quick and responsive. I have to admit that [SENSITIVE CONTENT HIDDEN] is my favorite.

Thank you Tap Mango for continuing to update your software. I look forward to seeing what the future enhancements that you release.

My Most Important Marketing Tool

I have tried multiple other loyalty software companies and TapMango is by far the best!

TapMango Is the BEST!

During the Covid-19 pandemic the restaurants were closed down.  We were allowed to do take out , delivery, or curbside.  With our restaurants changing menu it was difficult for us to come up with an online solution that didn't require time consuming changes.  Tapmango sent out an email about a webinar on opening your restaurant.  We watched it and we knew this was going to help us out.   Tapmango created our menu for us and did it all.  We proofed it and made some changes and we were up and running.  we didn't have to go to a delivery system like' Skip the dishes' or' door-dash' to get our menu we already had the customer base from the rewards it was easy to let them know we were back and here was our online menu.  All of this value for no more cost than our monthly service fee.  They do not take a percentage there is no more fees

Tapmango saved our business 

The future of customer engagement!

Worst Business Decision in 18 years

All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great. 

Not designed for clothing Boutiques 

Hi Sandra, 

Thanks for your feedback. We're always striving to improve and take feedback very seriously.

We're glad we were able to come to a resolution over the phone. For reference, the generic mobile app is meant to be used within a business first before it can be used remotely. Given your customers shop online a lot, we can set you up with a branded app to resolve this issue. The purpose of the Facebook post is for customers to be able to sign up to your rewards program directly from the post, which is why it is hosted by TapMango. Lastly, the online ordering was developed for our quick serve restaurant clients and we apologize for any confusion.

Our support team is always available to help and we regret that this feedback was not addressed sooner through our frequent follow ups. We are confident that our conversation following your review provided adequate solutions. Should you have any further questions or concerns please don't hesitate to contact us!

This system is a breeze. Great customer service, fully customizable for your business needs. If you have any ideas the customer service team will help you make them a reality. Tapmango is a must to stay competitive in the every growing business world. Don’t waste anymore time you won’t regret it

Great Service, wonderful customer service at a valued price!!

Our overall experience is great. We love the rewards our clients receive, which makes them come back every time. I love the fact they receive something for their Birtday.

Manager

Has helped improve our retail income in our yoga studio

Love being able to stay connected to all my customers!

Lots of Capabilities, but not entirely user friendly and a definite learning curve

HI there.  First of all, we'd like to thank you for your feedback.  We are constantly improving our platform, releasing improvements every 2 weeks.  With that said, we'd like to address a few points you made:

* Email Designer - our next release will have a state of the art email designer, with drag and drop functionality and templating (Feb 2017)

* Features - we pride ourselves in being the most versatile platform on the market, working with retailers in 40 different verticals.  Hence the number of features.  In regards not knowing how to use them appropriately, through our tutorial videos, "how to" articles, and access to our product experts, we strive very hard to empower users to take the full advantage of what we have to offer.

Please contact us if you have specific feature questions or are unclear about anything!

Thanks,
Your TapMango Team.

Customer service is top-notch. We love the online chat service (Chris has been especially helpful to us via online chat), and we are frequently contacted by phone to make sure everything is working well.

Our old pad was having issues and we recently received a new pad.  

We're able to effectively communicate to our customers when we are running sales. The auto campaign keeps customers engaged and reminded about our store without being intrusive. This program allows our customers an exciting and interesting way to earn discounts.

Tapmango is excellent!

Pleasent

Customer loyalty - and customer satisfaction. 

EXCELLENT PRODUCT - YOU THINK OF A FEATURE AND IT IS ALREADY THERE

Great experience, customer service is awesome.

Hi Umer.  Thanks for you review.  

Our team is working on a Shopify integration, which should be available within a few weeks.  We'll reach out to you once that becomes available!

Thanks again,
Your TapMango Team.

We had been using another client loyalty app for our business when we learned of Tap Mango. Once we compared the two, Tap Mango offered many more features that we wanted at a better price. We haven't looked back since the day we rolled out the service to our clients. Now we use it for Rewards, Communication, and Pre-Paid Services (via the Vouchers). As new features are added so are our ways to use the program.

The Best Add-On Service We've Used

I've been using TapMango since last Spring 2016 and I love these guys! Anytime I have a question they are quick to respond either by phone or online chat. The support team is very proactive and follows up with me regularly to help me get the most out of their services. I was using another rewards company before and I am so much happier with the TapMango experience!

Superior Support

Tap Mango is as easy as it gets to contact your customers and keep them engaged in your store.  If you can't make it with Tap Mango you just can't make it .  We have not used all of the program but the parts we have used drive our sales and increases morale with our customers.  We are a high profile location and it's nice to be able to reward our customers with minimal effort.  Tap Mango is the best leave the rest.  Tap Mango's  dashboard is amazing and the reports you can generate are phenomenal.  Second to none.  Price can not be beat.  Can't say enough about these folks.  Great customer service.  Always there when we call and they go out of their way to assist in any way possible.  Thanks Tap Mango.   

TapMango Reviews

Suggested alternatives

Pros and cons

168 reviews