TidyHQ Pricing, Features, Reviews & Comparison of Alternatives

TidyHQ

Event Management, Membership Management, Association Management, Club Management software

4.25/5 (160 reviews)

TidyHQ overview

Pricing

Pricing options
Free
Free trial
Value for money

Devices

Web-based

Business size

Mid Size Business, Small Business

Markets

United States

Support options

Online Support, Phone Support

TidyHQ reviews

Excellent
67
Very good
68
Average
24
Poor
0
Terrible
1
Value for money
Features
Ease of use
Customer support
  4.2
  3.9
  4.0
  4.4
Andrew Newey

TidyHQ - Glen Waverley Hawks

Used daily for 2+ years
Reviewed 2019-07-31
Review Source: Capterra

TidyHQ has been the stable back bone of the club, from selling event tickets to managing memberships.

Pros
I love the management and running of the meetings. As the Secretary, as soon as the meeting closes, copies of the minutes are emailed instantly.

Cons
Would love to have the ability to invoice shop items from the back end. Would also like to have the ability to run news feed stories off the home page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Máirín Duffy

Streamlined, clean user experience helped us automate many manual tasks

Used weekly for less than 6 months
Reviewed 2019-08-01
Review Source: Capterra

We have a popular community organization that accumulates a sizeable waitlist every year. Our memberships based annually, on fixed start / end dates for every member. Processing our waitlist every year has traditionally been a multi-month, complex, and stressful task. TidyHQ has allowed us to automate the most complex parts of this process. It has a membership renewal feature, first of all, so we do not need to manually query current members to learn their intentions anymore so we know how many new slots we'll have (manually, by email, member-by-member for > 100 members.) Next, our waitlist membership offer process has been streamlined as well, because we can now add waitlist members being offered membership access to sign themselves up - including processing their payment - instead of having to chunk them into groups, manually nag them to sign up, and manually tally up who signed up and who didn't to figure out how many slots remained open for the next round. It has improved our workflow in other ways, but this annual processing task has really helped eliminate a lot of manual work for us. I am also impressed with the support we have received from TidyHQ thus far. The documentation is laid out very well and the team is very responsive and helpful when you ask questions. I am also excited about the application API, although the features so far are comprehensive enough I haven't had to write any custom apps to support our org with the API yet!

Pros
- The meeting minutes / task management system - it has made a big improvement in the organization of our all-volunteer organization. - We also love that the subscription includes unlimited contacts - arbitrary contact limits hurt us in the previous, more expensive system we used. - TidyHQ can also handle multiple family members per membership, and they have many options for how the pricing structure works. Our organization is a flat fee per family, which can include multiple adults and children, and TidyHQ allows for our pricing model as well as many others.

Cons
- We operate with PayPal and there are some extra fees associated with using PayPal over Stripe. We really appreciate the option of using PayPal anyway, though. - I also am a bit concerned about the monthly outbound email limits, but I understand it's likely an anti-spam measure and we will probably never hit it given the size of our org. - I wish I had more control over the public facing web pages. There are a few things I would like more control over (e.g. custom CSS.) I really appreciate the simplicity of the web page system though, and feel the system will be manageable when I pass it on to the next technical coordinator even if they aren't as technical as I am. In our previous system, I was concerned about that because of the number of hacks I had to implement ot make things work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Small, AND incredibly mighty!

Used daily for less than 6 months
Reviewed 2020-02-21
Review Source: Capterra

Pros
I was knee-deep in setting up Wild Apricot (which was a complete slog) when our committee decided to take a step back and re-research alternatives. I am infinitely glad to have found TidyHQ. The difference is simply astounding. It is incredibly simple, but also contains every feature we needed as a membership-based organization. I love how simple it was to set up, and how much personal attention I was able to get from the support team. I'm sure this was an exception, but I was even able to speak with the [SENSITIVE CONTENT HIDDEN] of the company to get some deeper-level problems solved. Outstanding!

Cons
Probably that it took so long to find it (which is why I'm taking the time to write this review). I still marvel at how Wild Apricot has so many positive reviews. I found it terribly difficult to set up, and not at all attractive. TidyHQ is exactly that - tidy! The options are limited, but exactly what we needed. And, they are constantly improving and value user feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tyler Ferrie

It has been a good experience so far. I love the TidyHQ team and appreciate the level of support.

Used weekly for 6-12 months
Reviewed 2018-05-08
Review Source: Capterra

Pros
I believe their is a lot of potential in this software. Potential for our organization to utilize more of the existing features, and potential for the software to improve where there are gaps. The TidyHQ team has always been very responsive and welcomes user input. From a feature perspective, I feel like almost every part of the application (contacts, memberships, events, meetings) has some major roadblocks, but the foundation is well build. With the support of the TidyHQ team, we have been able to find workarounds for most of our issues.

Cons
Very difficult to get a quick list of expired memberships, since TidyHQ does not factor in members that jump between membership levels from year to year. When I look at expired memberships, it will list members who are actually current members, but decided to renew at a different membership level. This is incredibly embarrassing for the organization and the only way to make sure it doesn't happen is to download csv of "expired" and "current" memberships and manually cross reference them. I would also love to be able to use TidyHQ for quick sign-in sheets for events or meetings. We have a lot of events which are free and non-ticketed, but we still want to be able to quickly capture attendee information (whether they're already in the system or not). Since Tidy does not make this easy for us, we still revert to paper sign-in sheets.

Response from TidyHQ


Hi Tyler,

Thanks for the review!

There is a Smart Group for Active Members which you can use for contacting - regardless of what Membership level they're in.

Also, if you setup a Free ticketed event you can quickly duplicate the event. Or if you want to get fancy you can use the API and plug it into a more simple form (something we have thought about :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Brian Hannigan

Review of product as membership database

Used weekly for 2+ years
Reviewed 2019-08-07
Review Source: Capterra

Implementation of the TidyHQ system has allowed us to catch up to the 21st Century and we are grateful for that. We would like to resolve the problem issues we have experienced so we can continue to use this system.

Pros
It is reasonably priced and has a lot of useful features.

Cons
We are a neighborhood membership organization in which memberships are kept by household. But we also need to track and communicate with both of the adult members of the household, when there are more than one. We need to link the individuals' membership records, which we can do manually. However, when one member of a household makes a payment, that payment is not reflected on the other household member's record. This can cause us to send payment reminders to persons whose household payments have already been made by the other member of the household. We also have a problem with payment levels. Our basic annual dues amount is $20 per year. However, we also encourage our members to make an additional voluntary contribution. The problem here is that the TidyHQ form does not allow the member to enter the amount of their voluntary contribution. Instead, they need to choose from a long list of contribution amounts. This is unwieldy and frankly looks unprofessional. We would like to provide a short list of suggested additional contribution amounts ($10, $25, $50, $100) and also have a field for "Other" in which the member can enter whatever amount they wish. This would be a big improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Roger Hatten

Using TidyHQ for a small bushwalking club

Used weekly for 1-2 years
Reviewed 2019-07-25
Review Source: Capterra

WE can control membership without wasting the time manually making up members, and banking cheques. This is saving a lot of volunteer time. Also we have got a lot more members (20 %) since a person can sign up and pay online is a very short time. It is easier for event leaders since applicants can sign up for an event online, then the leader can use the email facility to contact them all easily. I also think that the modern look of the website attracts more members.

Pros
We have control over the site and dont need specialist programmers. It has most of the features we need to manage membership, setting up and advertising events, email facility, attending events, finances with direct payments to our bank account, meeting agendas, and reminders. The TidyHQ team have provided us with great support helping us to set it up for our requirements.

Cons
The software does have limitations. I understand that there are a lot of users that want different things and not every thing can be done. You can request some functionality to be added to the package, but it is unlikely that it will get implemented very quickly. So check that the software has enough of the functionality you need now, as it will take a long time to get it later.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stuart Goddard

Tough learning curve, but well worth the effort.

Used daily for 6-12 months
Reviewed 2017-12-06
Review Source: Capterra

Pros
Best thing about TidyHQ is the level of professionalism it can bring to a club that may not otherwise have had. Many clubs are still using disjointed administration processes where paper is king and data loss is also high. TidyHQ's ability to bring all of that together in a place that all the committee can easily access is it's biggest advantage. Despite the fees that do add up on bigger dollar amounts, for smaller monetary values, the ability to eliminate physical cash handling and chase up on unpaid invoices will save a club a lot a lot of headaches.

Cons
Probably for TidyHQ to really boom and dominate, either integration with a accounting program is important or the finances section must really step up and begin to rival accounting programs. While this will be a large amount of work, if you can eliminate those transactions fees for things like sponsorship payments and a club can solely rely on TidyHQ finances to handle everything, TidyHQ will be the market leader in this space.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Shane Wright

Excellent Product

Used weekly for 6-12 months
Reviewed 2019-07-24
Review Source: Capterra

We are able to communicate more efficiently and also keep track of membership and finances. We haven't used the software to its full potential yet, but our small company is better organized with TidyHQ.

Pros
I like that I am able to keep my team updated through group emails. The membership feature is also great because I get to keep track of the people who support the business. I love the finance feature it helps us get a handle on the monies received and spent without the need for an accountant that would have cost us much. We also like the fact that we are able to use the product for free and get much out of it. Once our company expands we will definitely subscribe to paid features so we can get more out of TidyHQ.

Cons
I haven't tried sharing much media, I doubt there is anything for that based on the nature of my company. It would be great if we could send media files to our members through email.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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David Cannizzo

Easy to setup, manage and maintain!

Used weekly for 2+ years
Reviewed 2019-07-17
Review Source: Capterra

It has allowed the Sandringham Football Club to modernise its membership and date management and create efficiencies throughout the organisation. It has been an exceptionally well supported program that will ensure we continue to use it.

Pros
The intuitive nature of the the product making it simple to setup and administer.

Cons
The same as any new software being the setup phase but this is made easy through data import and cloning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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anna ludvik

Tidy little platform

Used weekly for less than 6 months
Reviewed 2019-07-24
Review Source: Capterra

Customer service has been great and its been easy to use. I wish that I had started using this platform earlier as it would have been ideal when we were smaller.

Pros
It's very, very easy to use. You don't have to waste time working out how the system functions. It's easy to run meetings.

Cons
It isn't very customisable and there aren't many apps that work with it. It could integrate with more platforms. It would be very good for a small, community style organisation but is a bit limited with a complex customer base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TidyHQ features

Financial Management
Billing & Invoicing
Event Management
Inventory Management
Marketing Management
Email Marketing
Contact Management
Volunteer Management
Website Management
Budgeting
Registration Management
Reservations Management
Contract Management
Document Storage
Task Management
Event Scheduling
eCommerce
Mobile Access

TidyHQ integrations

Additional information for TidyHQ

Key features of TidyHQ

  • Chapter Management
  • Committee Management
  • Membership Management
  • Member Directory
  • Attendance Tracking
  • Visitor Management
  • Scheduling
  • Payment Processing
  • Golf Clubs
  • Membership Management
  • Photo I.D. Generation
  • Attendee Management
  • Reporting/Analytics
  • Member Portal
  • Payment Processing
  • Member Directory
  • Payment Processing
  • Reporting/Analytics
  • Fundraising Management
  • CRM
  • Ticketing
  • Committee Management
  • Membership Renewals
  • Membership Database
  • Dues Management
  • Calendar/Reminder System
  • Conferences/Conventions
  • Member types
  • Dues Management
  • Member Portal
  • Gyms / Fitness Clubs
  • Social Clubs
  • File Sharing
  • Online Bookings

Benefits

This is the power of an enterprise level platform but made clearer and simpler for the those that run organisations and groups but don't have the time to spend administrating things. All of this in combination with a pricing schedule that makes sense