The software has been very valuable to us, the many different reports it can generate help in long term planning. The support team (Catey Pomeroy in particular) have provide answers to our questions quickly. She has even done some work that I am sure should have been done by us but she did it quickly and without hesitation. I can't think of any con's, every time we have a question or suggestion it is either answered or taken into consideration for future plans by Ungerboeck Great product
I think after I learn how to put in an event work order with setup and equipment it will be easier. Right now we are using the program to block space & room rental. We have to go back in and add any equipment after the fact because we are not doing event orders (work orders is what I think you call them) Caty is setting up a training so I can learn more on how the service order works.
Software is useful though some functions are not intuitive - for example icons for certain basic functions are not easily recognizable
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