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Ungerboeck Software Pricing, Features, Reviews and Alternatives

Ungerboeck Software product overview

What is Ungerboeck Software?

Ungerboeck is the world’s event software trusted by thousands of customers who produce millions of events. Our community of customers, spanning more than 50 countries, includes top shows from across the world; amazing performing arts venues; global convention centers; some of the world’s most visited museums, professional sports arenas; plus, other unique events and venues of all shapes and sizes. We provide and end-to-end Event & Venue Management software solution with CRM, booking, registration, mobile, websites, reporting and financials tools. Ungerboeck allows venues to break down silos, to achieve their goals and enhance their business processes. All while delivering higher satisfaction, increased communication and better-connected relationships between your entire team and customers.

Key benefits of using Ungerboeck Software

  • Streamline the flow of Information and Communication within your venue. Effective day-to-day operations of your venue requires many different stakeholders have real time access to information without having to make phone calls, search shared drives and email inboxes.

  • Optimize your venue sales and marketing funnel using CRM built for booking, selling and servicing your event planner customers. Easily manage customer accounts and contacts including buying history, phone conversations, correspondence, documents, proposals, and e-mails.

  • Get on the faster, smarter path to digital success by seamlessly connecting your venues key business applications, data, things and people across ecosystem. Overcome IT complexity and break down your venues departmental silos by integrating various data sources and devices with Ungerboeck Connect API's.

  • Ungerboeck registration software understands the differences between registration for conferences, versus camps, courses, seminars, workshops and more. From customer account management to check-in, Ungerboeck has the critical features help you efficiently and effectively manage your guests.

  • Ungerboeck understands your financial processes and reporting needs. Finally you can eliminate redundancy and data re-keying by fully unifying your revenue and expense management needs within the same system used by the rest of your business. Generate a range of financial reports including accounts receivable, accounts payable, purchasing, and general ledger.

  • Staying on top of the latest security, compliance and continuity measures is a resource-heavy endeavor that can overburden your organization. The Ungerboeck Cloud significantly lessens your organization’s assumed risks and increases the capacity of your internal staff.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Webinars
    Live Online

    Ungerboeck Software pricing information

    Value for money

    4.2

    /5

    33

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Ungerboeck Software features

    Functionality

    4.2

    /5

    33
    Total Features109 10 categories

    Most valued features by users

    Reporting/Analytics
    API
    Email Marketing
    Reporting & Statistics
    Third Party Integrations
    Data Import/Export
    Activity Dashboard
    Mobile Access

    Functionality contenders

    Ungerboeck Software users reviews

    Overall rating

    4.2

    /5

    33

    Positive reviews

    88%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.52/10
    Rating distribution

    5

    4

    3

    2

    1

    14

    15

    3

    0

    1

    Pros
    I love how the software allows you the flexibility to tailor your process and workflows in the system to best fit your needs.

    BC

    Brianna C.

    They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time.

    GL

    Gina L.

    Great implementation process with a great team of professionals, I can't say enough good things about them.

    EB

    Ed B.

    Cons
    Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.

    LB

    Leslie B.

    Each time an issue needed resolved, we were charged for the time it took to answer a simple question or easily fix a problem that was a glitch through Ungerboeck to begin with.

    LB

    Leslie B.

    The software could not keep up with our needs and led to frustrating encounters both for our customers and for our staff on the customer service side.

    LB

    Leslie B.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Short term pain for long term gain

    Reviewed 9 months ago

    Very good. I mostly converse with USI staff at the APAC conference. Everyone is pleasant, happy & knowledgable

    Pros

    Once I had the understanding of how to adapt to my role / our company it was easy to learn I can log in from home or anywhere in the world. It does make completing invoices and schedules very easy

    Cons

    When we first started the transition to ungerboeck I would have been able to tell you 20 things I didnt like. But now I cant think of anything. If we have an issue our IT god gets in contact with USI and then theres a fix

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Convention Center Scheduling and More

    Reviewed 9 months ago
    Pros

    The customer service that we have received over the past two+ years, has been awesome. We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility. The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.

    Cons

    Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better. Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Ungerboeck Software OK

    Reviewed 4 months ago

    Ungerboeck worked fine for our office before we expanded into the non-credit and alternative digital credential realms fully. The software could not keep up with our needs and led to frustrating encounters both for our customers and for our staff on the customer service side. Each time an issue needed resolved, we were charged for the time it took to answer a simple question or easily fix a problem that was a glitch through Ungerboeck to begin with. If you have a limited number of offerings or focus in one area, then Ungerboeck would probably be fine, but as you grow and gain more customers, the time spent inputting courses and dealing with issues, is not worth the return on your investment.

    Pros

    Being able to see a list of sessions each time the software is opened, made the staff's lives easier as they did not have to constantly search for upcoming sessions. Also being able to customize the software so you could only see your sessions or upcoming events allowed us to keep track of our items without possibly clicking around in another staff member's events.

    Cons

    The software did not allow us to create a website through it or link directly to our website, which meant staff had to spend double the time inputting courses into Ungerboeck and then also using Cascade to input information into our website. Each time an update was needed, the same process had to be followed. Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great software for our business center

    Reviewed 9 months ago

    It was a game-changer for us. Put all our service departments into one resource accessible to all at any time. After having the software for five years, we purchased the advance care plan. This gives us a designated customer service member that has helped us make the most out of the software as we are self-supported and do not rely on additional resources from IT. And we can still make it work! As we change, the software changes with us.

    Pros

    This software is totally customizable. It doesn't matter how small or large your business, there's a way to adapt it to exactly what you need. Plenty of reporting options are built into the software that adapts to give the supporting departments what they need with no additional or different input from the event planners. We are a company with a business center that is used for internal and community events. We have used the software for as little as 2 person meetings to events with well over 1000 people using the same process flow. They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time. Software updates have been easy to deploy and mostly seamless.

    Cons

    It did take some time and additional resources to implement but that was due to the complexity and building it to our needs. It is not an "out of the box" product - also the beauty of it! Also the individuals users need to change their passwords often (about every 90 days). That seems to be excessive and when running 2 or 3 shifts the timing to get a reset link may not be ideal.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Long Term UB User

    Reviewed 9 months ago

    My overall experience with Ungerboeck has been great! They are always so great to work with and helpful in realizing new projects and ideas that we may have for our institution. They draw upon expertise across different fields and really strive to enhance the user experience. They truly listen to what their customers want for a product.

    Pros

    I love how the software allows you the flexibility to tailor your process and workflows in the system to best fit your needs. It is easy to create steps, fields etc. that are needed to accomplish your company goals and improve efficiency across all levels within an organization including sales and marketing, booking and reservations, contracting, reconciling, budgeting, and forecasting.

    Cons

    What I least like about the software is doing the upgrades. They are necessary but can sometimes be cumbersome to go back through and double check all the functionality is working properly. The good news, is that you can do all of this through the test environment prior to upgrading your production site.

    Ungerboeck Software FAQs and common questions

    Ungerboeck Software has the following pricing plans:
    Pricing model: Subscription


    Ungerboeck Software has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Ungerboeck Software supports the following languages:
    Spanish, German, Chinese (Traditional), French, English, Portuguese, Chinese (Simplified)


    Yes, Ungerboeck Software has an API available for use.


    Ungerboeck Software integrates with the following applications:
    HubSpot Marketing Hub, Microsoft Outlook, PayPal, Google Analytics, QuickBooks Online Advanced, DocuSign, Mailchimp, Marketo Engage, Oracle Eloqua


    Ungerboeck Software offers the following support options:
    24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat

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