App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Real-time customer communications management software
(237)
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Rating criteria
Reviews by rating
Slack
Zendesk Suite
LiveChat
Recommended
Eva F.
bookkeeper
Accounting, self-employed
Review source
Transcript
Eva F.: My name is Eva. I am the owner of a bookkeeping firm. I give WhatsApp a five out of five rating....
Shana M.
Financial Broker
Financial Services, self-employed
Review source
Transcript
Shana: My name is Shana. I'm a musician in the entertainment industry, and I give WhatsApp three stars...
Muhammad Aamir A.
Computer Software, self-employed
Used daily for 2+ years
Review source
Share this review:
It is very helpful to me.I shall be very thankful to the WhatsApp platform for providing this great software.
WhatsApp is very fast and simple.Also Secure for free messaging, group chatting, sharing photos and videos. We can do voice and video calls . We can share our personal or official documents very easily.
I think right now there is no least thing that I dont like about WhatsApp.
Harshit p.
Accounting, self-employed
Used daily for 2+ years
Review source
Share this review:
Every single feature of this works very well
WhatsApp is one of the best platforms for social media. You can make video calls and chat with each other on it. I like it a lot. Every future of it is very interesting.
This is the best platform to talk to someone, I like this platform very much
Luiza Conceição dos Santos L.
Internet, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
My experience is great, I use it in my daily life and it is the app I have the most access to.
I like the freedom and ease of a text conversation and call and it becomes something very communicative.
If there is high demand for messages at the same time they block the number.
Aakash Y.
Writing and Editing, self-employed
Used daily for 2+ years
Review source
Share this review:
Amezing the best messanger app till now in the history
I am using WhatsApp from atleast 10 years and till now I have face nothing like i should quit using this this is the best messanger app
The backup system it's like one time I was willing to back-up my old data to new phone the backup was not working ut was only buffering may because it was having so much data but it should be cleared
kunal b.
Farming, self-employed
Used daily for 2+ years
Review source
Share this review:
Overall whats app is best app i ever seen. its so easy to undarstand my mom also use whats app she is not qualified but she can also handle it very well and she can talk with me any time on video call thats why i love this app
Chat Security this part is great in this app if u wont hide any chat u can easily do it and shareing photos and videos are easy to share and fast also
Video calling, money sharing, chat privacy, voice calling, photos and video shareing
Aaru C.
Biotechnology, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
User Interface and Ease of Use: WhatsApp boasts a clean, intuitive interface. Conversations are organized neatly, with options for group chats, voice messages, and multimedia sharing prominently displayed. Navigating through chats, calls, and settings is straightforward, catering to users of all ages and tech proficiency levels.
It is good app for interaction among people but it has no entertainment.
Karthik P.
Construction, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
ecause in this application I use it for professional and family contacts and for having a great cost-benefit that I recommend.
calling and chat option wasy to calling options
WhatsApp still has a lot to offer, the most popular messaging service has great audio and video quality for calls, easy link sharing functions and integration with other apps like Instagram.
Aryan S.
Law Practice, self-employed
Used daily for 2+ years
Review source
Share this review:
My overall use as my app use is daily and multiple times a day and group conversations being so easy and convenient. I tried making new and multiple groups that I could handle quite well and the notifications have been on time.
Extremely convenient to use and the newer addition of AI has been an absolute delight!
There have been troubleshooting errors here are there but most of it I love and is very fast to use. Crashes occur after midnight.
Rahul D.
Dairy, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
I've used Whatsapp almost exclusively for both personal and professional communication since it first appeared. Every day, I talk to my family, friends, and coworkers. It is an easy-to-use, affordable device. You can block anybody you don't want to communicate with, as well as anybody you don't want to communicate with. And also end-to-end encryption, which ensures that all messages, calls, photos, and videos shared on the platform are secure and private.
The app is easy to use in any place, they have the basic functions, and is a good app for be in contact with other person, the calls have good quality of video and audio, the form that you can share documents and multimedia is easy and great. And it also provided with the status where you can display and advertise products or services to your friends.The application is really stable, and I've never had a device crash while using it, even after a lengthy video call session with someone
WhatsApp is sometimes boring due to the fact that it's just status viewing and chatting one can do to be entertained. There are no news feeds on the latest things that are happening around the world etc At times, there are constant interruptions when videoing or calling which perhaps maybe due to network but it's very disturbing when it happens. Lastly, I don't like the fact that when I want to recover backed up messages, I don't recover everything. I lose important messages because of this
Sara H.
Chemicals, self-employed
Used daily for 2+ years
Review source
Share this review:
Since I first downloaded and installed WhatsApp in 2013, I've had nothing but positive experiences with the software. It has gone a long way in terms of its upgrades and its consideration of what features consumers would find appealing. Aside from the few disadvantages that were discussed above, I do not have any additional issues with it. It is one of the applications I use the most often.
The software is easy to download and then use, reliable, and completely free. Considering it's free, the app has a lot of useful features. Furthermore, you may access it from the comfort of your own computer. The "group function" is an excellent tool for group chat. You are able to easily reach out to over a hundred coworkers. Advertisements of any kind are hidden from view. Allow files as large as 100MB (containing presentations and PDFs) to be sent. Make it possible for people to erase their own messages. Inform them of the quantity of their WhatsApp contacts. Show the message's delivery confirmation and whether or not the receiver may open the message.
Numerous aspects would need to be improved in my opinion. After making a mistake, it seems that my status cannot be changed. It would be necessary for me to delete it and then post something new. It's possible that this will be bothersome, particularly once I've arranged a number of things in a certain order.
Vighnesh I.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
WhatsApp has almost become a must have and makes the daily life much more easier.
The ease of using WhatsApp is what people prefer and that's why it has become the most used and trusted communication app by people globally. The ease with which we can chat, call or video call, and even share files is truly remarkable. Especially during the pandemic it had become a very important tool which helped connecting people on a common platform, share news and important messages. Because of it's wide use and acceptability, even major businesses are connecting with people directly through WhatsApp.
Even though WhatsApp claims that the chats are end to end encrypted, but lately there have been concerns that hackers or government agencies access the data which can be a breach of privacy. WhatsApp should introduce a feature to mark some group or individual chats as important or unimportant, so that in case of many messages, it helps the user segregate the messages. If in the premium version it is proposed to increase the file sharing size, then businesses will be much benefitted and more will come onboard and use the app.
Ngha N.
International Trade and Development, self-employed
Used daily for 2+ years
Review source
Share this review:
WhatsApp presents users with a lot of opportunities for improvement. Because it appears like virtually everyone in this day and age makes use of this application, getting in touch with people has been a great deal less difficult for me to do. It is useful in a broad range of contexts, and the fact that its security has been well tested offers me piece of mind. With the business version, we have been...
The ability to select which individual messages one responds to and how one responds to them. The user-friendliness of the device stems from the minimalistic approach taken in its design. This product may be utilized with no requirement for specialist knowledge or ability on the user's part. My company was able to put this into effect with no difficulty. The ability to control what other people see or know about you is a wonderful tool, and it's another thing that I really value about the platform. I like that I can pin chats, automatically reply to messages, share files, and so on. That's fantastic!
This program is not suitable for connecting with businesses of any size because it does not offer private messaging or other automated functions. In the event of a critical situation, being unable to make calls online might have catastrophic consequences. The ease with which other people may get a hold of your phone number is cause for alarm. In spite of the fact that no one will be able to communicate with you if they do not have your contact information, I believe that participants' phone numbers in group conversations ought to be kept secret, or at the very least, there ought to be the option to switch between keeping them secret and making them public. At the very least, this will result in a greater degree of privacy.
Evelyn F.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
WhatsApp is an app used because of it great community of users once Blackberry Messenger barely died. But there are several better alternatives on the market to communicate, either on a professional environment or social one.
The broader app to communicate worldwide Easy to use Easy to install
Bad file management system It does not have a stand-alone system who allows the user to manage the account from different devices simultaneously. There are many useful features found on different apps that can't be found on WhatsApp such as broadcasting, creating polls, files auto delete capabilities, among many others.
aymane h.
Computer Software, self-employed
Used daily for 2+ years
Review source
Share this review:
In general, it's an extraordinary application to remain associated with companions. Can share this present reality continuously. Actually quite a decent application! Cherished It... its channels are awesome. I suggest everybody. Seeing that it is free and the Facebook possesses it... This implies they will be here for the long stretch. So on the off chance that you are searching for a solid correspondence...
Since I'm utilizing this application it's exceptionally simple to associate with my family, companion, and office universities. voice and video calling office in the application is probably the best element. Through my Status, I can share my accounts or spot I visit and it shows up just for 24 hours.it causes individuals to associate with one another in a smooth manner. Stickers and gifs are amazing. It's functioning admirably on the web and on portable, I can utilize the work area application, so I don't need to consistently get my telephone when I get a message. It's a piece of the existence of numerous individuals presently, including me. The most ideal approach to send pictures, recordings, emojis, and so forth to your family or companions.
Whatsapp I find that it consumes too much the connection because it automatically loads or downloads files that sometimes we do not want, the application requires too much power at the wifi level. The application requires too much power at the wifi level. the video call and in very low quality (I would say 240-280p), and group members limit is one issue that by may consider improving.
Maryam N.
Design, self-employed
Used daily for 2+ years
Review source
Share this review:
In essence, I do a lot of works with Whatsapp regarding business, specifically. With Whatsapp web, it is easier for me to send the work's revisions & receive the client's files who don't promptly use email. I believe; somehow, it has replaced email.
The ease of communication is undoubtedly the most satisfying aspect of this App. I like many many of its features. I can discuss a few of them here: -Ease of Sending Anything even it is an image or a video but also any document -Features to Check Availability for, e.g., Last Seen, Single Check/Double Check/Double BlueCheck options on the sent message. Plus, you can turn them off if you don't want...
Well, the irritating yet disgusting features are: -When you sent a wrong message & quickly deleted it too, there is a "deleted message" notification to the receiver, which is so disgusting & answerable especially when you're talking with a client. - You can't contact anyone without saving the number in the phonebook. -You've to send multiple times a video to the status if it is more than 30sec & then have to set the video manually. - It's addictive in my perspective. Many times in a day, I open it for no reason.
Amit M.
Internet, self-employed
Used daily for 2+ years
Review source
Share this review:
The experience of using the app was beautiful. The simplicity of the app and the efficiency with what it works really made me stick to this app all day.
What's App Is A very good app to use. According to me, it is ultimately the Facebook whom I trust while using this App. Facebook has won the hearts of many and so has the Whats App. The ease of sending Data Like audio and video clips along with beautiful emoji is what I like most about Facebook's What's App. The ability of the app to send messages Is of ultra high quality and it almost gives a sense of pleasure while using Whats App. The Logo itself speaks a lot about the app. Ultimately what I would say is that it is the simplicity of Whats App Which has won my heart. The App Looks so simple, clean and efficient that I can rely on for my needs and communication.
The Pros of What's App are many but I do feel there are some cons too which I would like to bring to the notice. Firstly when the data like images or video clips are received by the user , the user needs to download the files to his/her phone and this creates a lot of junk memory in users phone. I think the Whats App should show the optio of removing the files there itself where it asks to download,...
Lia H.
Sports, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Good application, I like it, easy tool to keep in touch with friends, especially in the days of the pandemic.
I don't know how they make money, but the main functions are free of charge, which allows to communicate with friends in a daily basis . Useful tool to talk, write and sent files and photos to friends. I like the function that keeps all the photos and when you change your phone and inststall whatsApp, you can still find your old photos you've sent. Also, I like whatsApp chats.
The main disadvantage is you can't view the photos you received untill you open and download it to your phone. And when both of you ( receiver and a user who sent the photo) have deleted the photo from the mobile phones, you can't find it anymore. And sometimes you can't find old conversations when you delete the app from the phone and inststall it again. If the account is the same, why is it so?
Sarah E.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
Review source
Share this review:
Overall experience is that it is great to use and very easy. Basically can text from all over the world on one app and talk
What I like most about this app it that it is very easy. You just add the number of youR friend or family and you can then talk and send messages to each other instantly! I like how you can control if you want to be added to groups or not. I also like the privacy setting on what ever you put on your status. For instance I can choose specifically who I want and don’t want to see what I just put up....
I don’t have many things I dislike about it, but if I have to say I really don’t like the fact that I can’t choose who can see me online and who can’t. I know that a lot of apps also don’t do this but I really wish they did. I would be on WhatsApp trying to read messages and people will start sending me messages wanting to talk but I can’t answer them because I’m busy reading other things while online....
Kenneth T.
Marketing and Advertising, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
The most intuitive and stable social media App in Nigeria . It's a default , and mostly used by social premiers and social groups. Most institutional and governmental units are just getting to terms with the robust functionalities available ,that can enable them improve efficiency in sharing intertibe information fast and securely.
The ability to swipe on a post and reply to it , also the option to delete for everyone a post ,I changed my mine on sending . The dark mode is excellent , although it took long in coming .
The number of members is limited , most times I have to move 500 + members to another channel, although I've not tried using the paid edition.the limited number of share per time , when I have to chat multiple persons and run admin rights , I am limited to number of members to share to , just 5 at a time. I am equally not happy with the limited power for admins to restrict or delete some spammers from...
Luis Daniel R.
Computer Software, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
It's pretty robust and it's up most of the time, it rarely has any downtime and you can use it from almost anywhere. It works on PC, iOS and Android and even with old phones. It's quick and efficent and you always have a communication app with you.
What's app is simple to use and simple to set up, you just need a phone number, which is one downside i'll explain in the cons. The chats are encrypted and secured. You can do group messaging, group calls, video chat and single calls. You can send images, files, pdfs , videos and contacts. It's really versatile and can be used inside a company so everyone has a channel of communication between them. You can use a landline number and even google/skype numbers. It has a big amount of privacy settings so only contacts or people you allow can see your picture, bio or even reach you. You can use What's app on the web and on the computer. You can also use it to speak with people outside your country and not let your carrier charge you for out of country calls.
Your account being tied to a phone number can be a double-edged sword. In case you swap numbers, you need to make sure you update your what's app account to the new number. If you have a landline for a business, you can still use what's app but you need to do the verification by a call instead of a text. Phone numbers can be shared and you can receive spam. So you would need to manage your privacy settings. You can use What's app only on one phone at a time.
Wobe Muki Marguerite N.
Education Management, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
WhatsApp is a good working application, easy to use and communicate among colleagues at work, friends and relatives. In one word, it is "fantastic" I so love this application so much.
I really love this application, it is easy to use, it has good setting options, it fast and so reliable given the following points: - WhatApp is flexible (can be used on browser) and facilitates communication while working. - WhatApp makes it possible for me to save and retrieve important messages received through the "star" functionality. - Possible to broadcast a message to about 256 persons simultaneously...
-As good as the application is, it is also a form of distraction (chatting while working, can find myself in a drainage because I was chatting on WhatsApp). -Application keeps running in the background even when the phone is idle and this drains battery. - The feature of "this message was deleted" is not really cool to see
Samuduni W.
Arts and Crafts, self-employed
Used daily for 2+ years
Review source
Share this review:
This is the software i mostly use for my bussiness. It's very helpfull to me because i can share photos of my products with my customers directly. And also i can get their ideas thourgh this software. This is very important to me because i make customized arts and crafts. Using this software i can fullfill my customer's needs in short period. Not only i can share pictures of my products, my customers...
I use this software to sell my art and crafts. But sometimes it is annoying. Because i send images to my customers most of the time and quality of those images were reduced. Sometimes when they reduced the quality of the images of my arts they do not looks good. Other than that there is another problem with images. When i want to send an image to someone it is hard to find images i take long time ago....
Emmanuel A.
Textiles, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
It can be seen that though whatsapp has its cons, the benefits outweighs it. I use whatsapp to communicate with my friends and family. I always feel like they are close to me whenever I chat or video call with them. I have been using whatsapp for over 4 years and it has been really helpful to me.
1. For connection: whatsapp is a social media app which allows friend, family and loved ones to be able to communicate with each other all over the world as long as you have the individual's whatsapp number 2. Media sharing: through whatsapp, photos, videos, documents could be shared by loved or friends with each other 3. Easy to use: the creators of the whatsapp app has made it so easy to use that children are even able to use the app because of its user friendliness. 4. It can be used for advertisement and business: whatsapp is a tool for business owners to reach hundreds of people to advertise and showcase their business and all this could be done at the comfort of their homes.
1. Sharing of false information : whatsapp has become a tool in which people use to pass wrong or false informations as this informations are not cross checked or don't have any negative impact on the individual passing them. Some of these messages could to panic and chaos 2. addition from strangers: anyone can add you as a friend or add you to groups without your permission as long as they have your number. 3. Constant update: one could notice that whatsapp constantly asks for individuals to update the app. This update costs mb which is bought by money and most times, the update isn't much different from the previous version.
Ina - Eliza G.
Insurance, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
In general, I am very satisfied with the app. It does its purpose. The quality of the talks depends of course on the internet connection, but this has nothing to do with the app. I use it both for professional and personal purpose. Actually, the entire family uses it (grandparents also). I don't know how safe is the info you share there, but what is safe on the internet, nowadays. Depends on you to decide what to write and how to write.
I like how easy it is to use it and it offers everything you need for keeping in touch with others: write messages, send photos, leave a voice message or have a video call. I also like that you can make groups. This is very useful, as it saves you time: you write in the group and all the people that are involved in that project are getting the information. It really helps me to save money by not making these calls using my mobile provider. I just need an internet connection and that's it.
If you want to look for some info that you wrote or got some time ago, you have to scroll down through all the messages that you wrote with that person. I have a hard time finding how can I change some settings, like people not seeing me online or seeing that I got and read their message. I gave my old mobile to an acquaintance (give it as a present). I logged out and thought that that was enough....
Verified reviewer
Broadcast Media, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Through the so-called Groups, the application allows the diffusion of messages for specific groups of marketing or sales, likewise by the Lists of Dissemination where they do not interact in a general way but individually with the supplier; These advantages can potentiate any business initiative given the current dynamics of Social Networks. Compared with other applications of instant messaging is the most widely used worldwide, which is to consider at the time of an advertising campaign or sale. Recently a version called Whatsapp Bussines has come out that under certain conditions we can edit our profile, check the statistics, place our business on the map, add a business schedule, write a description of the company, offer an email and detail our website.
It is free, you can download it in the virtual store of the operating system that has the device without having to pay any kind of fee. It does not charge for the services it offers: you can send messages and make unlimited calls without any problem. It is only necessary to have an Internet connection. One of the favorable aspects is that it does not show advertisements. This represents a great advantage from different points of view: the platform that other messaging services do not have to load this advertising content, is enjoyable for users who do not like to be bombarded with information that may not interest us. Messages, images and audios sent within a chat are protected with end-to-end encryption.
Compared with other similar applications in WhatsApp WhatsApp requires you must share the phone number and there are people who prefer to keep this information private. Messages, voice memos and other multimedia files can take up a lot of space in the phone's memory. By taking up space in the phone memory, the application can slow down the performance of other functions of the device causing them to stop unexpectedly, which is uncomfortable in most cases. If the coverage of the cellular network is poor, there will be a considerable delay in the transmission of data, a situation that does not occur when using a WiFi connection.