YourMembership Reviews

I really appreciate the availability of customizable options to meet ever changing needs of our organization.

Staff resistance to embrace the change to a new system or to learn the new features that could save them time. Any software issues that are brought up with YM are usually already in the works and they are very receptive to suggestions for future upgrades needed.

Becky, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing your association and streamlining your processes with YourMembership!

The training program for administrators is very, very good. It's arranged so that it makes perfect sense and allows administrators to build on what they learned in the previous lessons. That's pretty much how I learned everything - I just went through the training program as it was set up. It really helped me during the implementation and product release.

Without a doubt, the most lacking feature of the software is the survey feature. Surveys are not helpful if you have something a bit more on the complex side of things. So, yes, surveys need to be improved! We have to pay additional to use Survey Monkey OR create a form (which still doesn't allow for more complex surveys, nor does it provide data easily).

Carleen, thank you so much for the review! We are so happy to hear that you're having such a positive experience with YourMembership! Our design, implementation, and customer support teams are here to empower you to focus on what is important to you. We are so glad that we have been able to help you strengthen your website for your members.

Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent.

After the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to...

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The product is fairly simple to use. There are a few quirky features that can make it difficult at times, but overall the product is very user friendly. One of the best features that I would like implemented into YM, would be to add to the search feature in the top right of the "admin" side of the website. Currently you are limited to searching the five specific fields that are preset. It would be...

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An improved search feature on the admin end of the website. As previously stated in the question above. It would be a great improvement for what we do at our office. Additionally, if you were able to update email lists to include emails that you want to add to it after the list has been created it would be helpful.

It's literally an all in one platform, I can do ANYTHING with Yourmembership for my organization. This kind of robust product doesn't come with a robust price tag it's price fairly and affordably. Another upside, is we can have a beautifully designed website thats mobile responsive and its all a part of the yourmembership product. This eliminate the need to have to find a contractor to build us a wordpress site.

There are some things in the backend/product that could still use updating but I know it's something that the YM team has told me they are planning in their roadmaps for the future. (Groups, forums, and blogs)

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Probably the export / import functions and website integration that we use most. The rest is less impactful to our business.

It is simply too outdated for us to use effectively. Interface is too simple and not attractive, files uploading too cumbersome and website management too. The members corner is too old for any of our members to even consider logging in anymore. It does not integrate with tools we use most.

Attempts to be an all-in-one platform. Integrated "content management system" (with limitations) Strong support for one-to-many membership model (Main representative and sub-accounts)

Lack of support for conferences. Rudimentary content management; editor is basic with limited functionality and confusing media manager/content editing Too much upselling and not enough improvement occurring where it matters YM oversells features that simply don't deliver on promises Email editor lacks support for easy-to-create email templates and readable email Confusing admin area. Organizational structure is confusing at best. Antiquated URL structure for content pages Very weak support for metatags and SEO Forums are not useful

I like most everything about YM. I would not have one specific thing at this time.

Support is terrible to get someone to answer your questions. At times I have waited months for assistance.

Easy to update website from the database side.

For a membership based program, it's lacking in simple reports to pull quality data; creating an event is very challenging; and customer service seems to be too busy to help...either doesn't answer same day or rushes you off the phone. They want you to fix the problem. I love being able to do my own thing and learn about the database; however, sometimes you need help. They do not like to help.

It's nicer looking for the attendees when they are registering for the conference than the system we had before. I like that the Attendee Types make it look cleaner and that you can attach different sessions and tickets to each attendee type if you want to instead of it being the same for each one.

1. There is no "back-end" to the registration system. I see exactly what the attendee sees when they register. This isn't the worst but there are many issues that could be solved if there was a back-end where the admin saw things the attendees couldn't and could change things the attendees can't change. For example: 1a. I'm unable to make Attendee Types and tickets that are hidden at attendees. For...

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We're still working out the kinks but we hope that the Group function will dramatically increase our members' ability to feel connected and learn from each other.

It would be great if there was a basic "you're an admin, here's what you can do in Groups" video publicly available to train group admins.

I like that key features and functionality are under one platform. And that you can set up pages to edit from both the front and back end of the website.

Some of the functionality seems outdated (ex. unable to attach documents when sending a group email within a specific group). I think YM is set up to best manage member records when created in YM. Importing a detailed member database as I have to do is not easy in YM. Based on my past experience, deleting a group is beyond tedious and difficult. The member search function is sometimes quirky (ex. the member included their middle name initial, but you didn't include in the search, you get "record not found"). There are some features that are located in places that are not intuitive (ex. group management is under Website/Social but you first have to go to Features.

It is easy to download lists that you need of your clients or members, that is about the only thing that I like about it

I do not like the support team. I put in a ticket almost 24 hours ago and haven't heard anything back. Any time that I call I get sent to a voicemail. My company has been with them since 2012 and paid 7K a year but when I need to change the look they want 2.5K more. We are a non profit and are on a much smaller budget so this is alot. As soon as my board approves it I will be taking my business to...

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YourMembership is almost entirely customizable, and their support team is always available to help. Once setup, I save hours a week by pulling customizable dynamic reports and by reviewing the critical information on the dashboard.

I find the email blast portion is clunky. I cannot duplicate a campaign and the HTML editor and preview show the page differently than when it is sent out. I've learned to review the campaigns from several platforms outside of YM to preview.

This software allows us to manage our non-profit association and keep track of our members, our webinars, events and manage our billing. Customer support is fantastic, they helped us add a credit card processor to make it easier for our members to pay and help us customize what we need so it makes sense for our community.

I would love to have a more robust email marketing and CRM platform

Membership Search is about it. Everything else is very difficult to navigate.

Inability to get data needed for reporting, no query ability. Not able to invoice to a Master Account w/out having the Master Account actually log in to gather invoices. Event planning updates is never seamless. If there is a correction that is needed to the Event, updates fail. Membership Invoicing is a Nightmare. Every year there is duplicate invoicing.

There's really nothing I liked about the software. Maybe the nostalgia since it reminds me of cold fusion in 1999. Time to move into this century YM.

Everything! It not user friendly, the price is off the charts for old software that recently got hacked yet again, and it's written in code that was retired long ago. This software has wasted so much time and energy for my staff to try do anything on the platform. It's pure junk.

Accounting component within the system. Able to create and send out emails within our system. We appreciate the various analytics available.

Inability to have multiply invoice template options available. Within our organization there is a need to have an invoice template for membership, once for store purchases, one for events and one for donations.

This software has a great GUI for back end users but for the front end members it looks very professional and snazzy with lots of collaborative features for them to get stuck into

One of our custom pages is VERY fragile and we ave had to learn some basic coding in order to edit it using the advanced editor.

easy of use. number of features

Really need exhibitor/sponsorship sales management options.

Very complete solution AMS. Great value for the investment. Reliable customer support team. Good admin dashboard

End user experience not great CRM capabilities limited Donor solution not a primary focus Difficult to manage affinity/chapter based groups Limited ability to update forward facing website

That our membership database and website are integrated into one, making it easier for us to connect with our members and ease many management woes.

At times, I don't like that many innovative features are packaged as add-ons versus just upgrading the AMS in general. Even if our annual pay-in to use Yourmembership had to increase to cover the cost, I'd prefer that than adding on several add-ons over time.

The BEST thing is the support. I love that there's a Q&A session daily where we can ask our specific questions. I like the way the invoices work and how the promo codes and events are built.

I wish the front end looked more contemporary. I also wish there was a way to manage membership for parents who register children for membership.

Integration is easy and the management of this software is user-friendly and easy to learn. Having one location to host all data is very important and available here.

The customer service turnaround time was not conducive to my needs. As a small association, time management is critical and if errors happened while working on a project, the 24-48 hour turnaround time to speak to staff caused undo stress.