Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.
Pros
All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.
Cons
Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.
Thanks for the awesome review Dawn! Your new website looks fabulous, and we are so happy that you have been able to streamline your organization's day-to-day needs by switching to MemberLeap! Fly high!
Rating breakdown
Likelihood to recommend: 10/10
We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them.
Pros
-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system
-We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything
-Member side is straight forward. Easy to use
-It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality
-Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment.
-The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day!
Cons
-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have.
-Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do.
-Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability.
-They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store.
Rating breakdown
The process from the initial sale, product demonstrations for our association, and implementation has been very smooth. The MemberLeap team kept us informed during every step of the process and they've been very responsive to any inquiries we've had.
Pros
MemberLeap's product is very easy to navigate. We moved from a website provider who did everything for us to one where we have much more control and access to make changes. The training sessions were very helpful and the library of other support items (videos, tutorials, text documents, etc.) is extensive.
Cons
We've not yet encountered any significant negative experiences with the software. As with any new product there are sometimes things you have to work around.
Thanks Robb! We are so glad that you like our software! We have enjoyed onboarding several of the other student financial aid administrators associations too. We look forward to serving all of your membership needs for many years to come.
Rating breakdown
Likelihood to recommend: 10/10
Excellent! Great support team and extremely responsive on support requests - usually same day response!
Pros
The back end is very user friendly and I love that I am able to customize areas that best fit our demographics.
Cons
Billing for non-dues activities is not as intuitive as I would like for it to be.
Thanks for the review Amy! We were excited to onboard the Austin Association of Facility & Maintenance Engineers. If you would like to schedule a quick overview of our non-dues invoices, please contact our customer service team at service@memberleap.com. Take care.
Rating breakdown
Likelihood to recommend: 10/10
While the customer support is generally quick, we do feel that unless you push back, their answer tends to be "we can't do that" or " that is a customization, which will be an added cost"
Pros
It seemed straight forward. There was training that came with the program. We do get quick answers when we have a question.
Cons
Everything seems to be an "add on". There is a disconnect between what the sales person tells you the program can do and what it can do. Many of the functions we needed were considered a customization. The reason we chose memberleap was that it seemed cost efficient. But now we are paying as much as the other systems we were looking at cost.
Rating breakdown
Likelihood to recommend: 5/10
The monthly MemberLeap fee is based on the total number of member records requiring usernames and passwords in your database. It is truly a month-to-month lease subscription, and you are not locked into a long term contract.
After deciding which MemberLeap features your organization can benefit from, you can determine which plan (Silver, Gold, or Platinum) will work best for you.
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