Higher Logic Pricing, Features, Reviews & Comparison of Alternatives

Higher Logic

Leading Cloud-Based Community Platform

4.39/5 (93 reviews)

Higher Logic overview

What is Higher Logic?

Higher Logic is your organization's secure, private community platform that empowers customers, members, support and product teams and administrators to create and manage meaningful, engaging online communities.

It is the industry's premiere community solution, created specifically with the unique goals and needs of customer interactions in mind.
www.higherlogic.com

Pricing

Starting from
$800/month
Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia, China

Supported languages

English
Higher Logic screenshot: Microsoft Dynamics CRMUG CommunityWhat Do Your Members Think About Your Online Community?Higher Logic screenshot: Higher Logic User Group (HUG) CommunityHigher Logic screenshot: NJSCPA Online CommunityHigher Logic screenshot: Higher Logic Small Org SolutionWhat Has Been Your Greatest Success With Higher Logic?Why Do You Recommend Higher Logic?Why Do You Attend HUG Super Forum?

Higher Logic user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.1
  4.1
Kimberly Shoop Granados, CAE

HL Community Platform engages members and aids committee work

Used daily for 2+ years
Reviewed 2018-11-07
Review Source: Capterra

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros
Ease of use for Open Forum communications is great We have used extensively in our governance and it really organized and standardized our committee work. Ability to integrate with Abila product Abiilty to aid our chapters

Cons
I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?) Wish you could duplicate "events" in the calendar like committee meetings. Wish the libraries were like google docs/share point and could be worked on collaboratively.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Mhari Goldstein

Rethinking our entire structure

Used daily for less than 6 months
Reviewed 2019-11-19
Review Source: Capterra

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.

Pros
I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

Cons
Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jessica Nelson

Growing Pains to the Max

Used daily for 1-2 years
Reviewed 2019-01-28
Review Source: Capterra

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros
The fact that it is a tool that can help me run an advocacy program.

Cons
There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Anonymous

#1 for a reason

Used weekly for 1-2 years
Reviewed 2020-02-18
Review Source: Capterra

The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons.

Pros
It shows that they use their longevity and experience to improve their products based on user and client feedback.

Cons
As a single product user, it sometimes feels as if our needs are not as urgent (bug fixes, improvements).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kendall Joseph

Gets the right information to the right people at the right time.

Used daily for 1-2 years
Reviewed 2018-11-06
Review Source: Capterra

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.

Pros
We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.

Cons
The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Higher Logic pricing

Starting from
$800/month
Pricing options
Subscription

Higher Logic features

API

Activity Dashboard (288 other apps)
Activity Tracking (199 other apps)
Automatic Notifications (240 other apps)
Calendar Management (208 other apps)
Contact Management (165 other apps)
Custom Fields (165 other apps)
Customer Database (200 other apps)
Customizable Branding (250 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (225 other apps)
Electronic Payments (169 other apps)
Email Integration (222 other apps)
Real Time Data (155 other apps)
Reminders (209 other apps)
Reporting & Statistics (314 other apps)
Social Media Integration (200 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (294 other apps)

Videos and tutorials

Additional information for Higher Logic

Key features of Higher Logic

  • Discussions
  • Automation Rules
  • Resource Library
  • Directories
  • Integrations
  • Mobile Friendly
  • Widget Builder
  • Wiki Glossary
  • Microsites
  • Volunteer Central
  • Event Manager & Calendar
  • Mentor Match
  • CMS
  • Mobile Apps
  • Community Management Services
  • Website Design
View All Features

Benefits

- Grow customer retention
- Cut support costs and increase retention
- Create competitive advantage and accelerate sales
- Deliver consistent customer experience
- Build brand loyalty with engaged and happy customers