Higher Logic Pricing, Features, Reviews & Comparison of Alternatives

Higher Logic

Leading Cloud-Based Community Platform

4.41/5 (92 reviews)

Higher Logic overview

What is Higher Logic?

Higher Logic is your organization's secure, private community platform that empowers customers, members, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of customer interactions in mind.

Pricing

Starting from
$800/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia, China, Europe, Latin America, Middle-East and Africa

Supported languages

English
Higher Logic screenshot: Microsoft Dynamics CRMUG CommunityWhat Has Been Your Greatest Success With Higher Logic?Higher Logic screenshot: Higher Logic User Group (HUG) CommunityHigher Logic screenshot: NJSCPA Online CommunityHigher Logic screenshot: Higher Logic Small Org SolutionWhy Do You Recommend Higher Logic?Why Do You Attend HUG Super Forum?What Do Your Members Think About Your Online Community?

Higher Logic reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.1
  4.1
Kimberly Shoop Granados, CAE

HL Community Platform engages members and aids committee work

Used daily for 2+ years
Reviewed 2018-11-07
Review Source: Capterra

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros
Ease of use for Open Forum communications is great We have used extensively in our governance and it really organized and standardized our committee work. Ability to integrate with Abila product Abiilty to aid our chapters

Cons
I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?) Wish you could duplicate "events" in the calendar like committee meetings. Wish the libraries were like google docs/share point and could be worked on collaboratively.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Kendall Joseph

Gets the right information to the right people at the right time.

Used daily for 1-2 years
Reviewed 2018-11-06
Review Source: Capterra

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.

Pros
We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.

Cons
The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Excellent tool for member retention

Used daily for 2+ years
Reviewed 2018-09-10
Review Source: Capterra

Pros
We've been using Higher Logic's online community software for a few years now and have been very happy with our results so far. Our members took to the forum pretty quickly and we now have a fairly active community. We've also created additional forums for our monthly journal and have allowed members to create specialty groups as well. This increased engagement with our members has definitely helped out with our member retention.

Cons
There's a bit of a learning curve when you first start using the software, especially when setting up the automation. Their support is pretty good though so don't be afraid to reach out when you get confused.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelly Francis

Online Community User

Used daily for 2+ years
Reviewed 2018-11-02
Review Source: Capterra

Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.

Pros
This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.

Cons
The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mhari Goldstein

Rethinking our entire structure

Used daily for less than 6 months
Reviewed 2019-11-19
Review Source: Capterra

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.

Pros
I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

Cons
Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Higher Logic pricing

Starting from
$800/month
Pricing options
Subscription

Higher Logic features

API

Activity Dashboard (219 other apps)
Activity Tracking (166 other apps)
Automatic Notifications (201 other apps)
CRM Integration (135 other apps)
Calendar Management (181 other apps)
Custom Fields (148 other apps)
Customer Database (156 other apps)
Customizable Branding (198 other apps)
Customizable Reporting (163 other apps)
Customizable Templates (170 other apps)
Data Import/Export (178 other apps)
Electronic Payments (134 other apps)
Email Integration (192 other apps)
Real Time Data (131 other apps)
Reminders (187 other apps)
Reporting & Statistics (231 other apps)
Social Media Integration (165 other apps)
Surveys & Feedback (131 other apps)
Third Party Integration (216 other apps)

Additional information for Higher Logic

Key features of Higher Logic

  • Discussions
  • Automation Rules
  • Resource Library
  • Directories
  • Integrations
  • Mobile Friendly
  • Widget Builder
  • Wiki Glossary
  • Microsites
  • Volunteer Central
  • Event Manager & Calendar
  • Mentor Match
  • CMS
  • Mobile Apps
  • Community Management Services
  • Website Design
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Benefits

Grow customer retention
Cut support costs and increase retention
Create competitive advantage and accelerate sales
Deliver consistent customer experience
Build brand loyalty with engaged and happy customers