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Zoom Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel Contact Center
Table of Contents
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Zoom Contact Center - 2026 Pricing, Features, Reviews & Alternatives
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Zoom Contact Center overview
What is Zoom Contact Center?
Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.
Key benefits of using Zoom Contact Center
Starting price
Alternatives
with better value for money
Zoom Contact Center’s user interface
Zoom Contact Center reviews
Overall rating
5.0
/5
1
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
4
3
2
1
1
0
0
0
0
Zoom Contact Center's key features
Most critical features, based on insights from Zoom Contact Center users:
All Zoom Contact Center features
Features rating:
Zoom Contact Center alternatives
Zoom Contact Center
Starting from
No pricing info
DialedIn CCaaS
Starting from
25
Per month
3CX
Starting from
350
Per year
CallTools
Starting from
79.99
Per month
Zoom Contact Center integrations (14)
Zoom Contact Center support options
Typical customers
Platforms supported
Zoom Contact Center FAQs
Zoom Contact Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Zoom Contact Center support?
Zoom Contact Center supports the following languages:
English
Q. Does Zoom Contact Center offer an API?
No, Zoom Contact Center does not have an API available.