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contactSPACE Pricing, Features, Reviews and Alternatives
contactSPACE FAQs
contactSPACE product overview
What is contactSPACE?
contactSPACE is a cloud contact center software solution which offers customizable CallGuides®, campaign creation tools, dashboards for performance monitoring, multiple auto dialling modes, contact filters, and more. The solution has multichannel communication capabilities including phone, email, SMS, and live chat, and inbound, outbound, and blended initiatives are supported.
Key benefits of using contactSPACE
Typical customers
Platforms supported
Support options
Training options
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contactSPACE
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contactSPACE pricing information
Value for money
4.3
/5
11
Starting from
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Pricing options
Value for money contenders
contactSPACE features
Functionality
4.4
/5
11
Total features
103
8 categories
Most valued features by users
Functionality contenders
contactSPACE users reviews
Overall Rating
4.8
/5
11
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.33/10
9
2
0
0
0
Overall rating contenders
Paul H.
Environmental Services, 51-200 employees
Used daily for 1-2 years
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Good experience thus far and would recommend ContactSPACE
Ease of use and ability adapt to a consistently changing business environment
Could improve the dashboard refresh rate
Michael Y.
Fund-Raising, 51-200 employees
Used daily for 2+ years
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Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.
Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.
There's nothing that sticks out about the software its self that I would say 'I don't like that".
Chris C.
Accounting, 1-10 employees
Used daily for less than 6 months
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The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we...
System was overall great in terms of functionality.
Customer Service was unethical and was not applied as per contractual terms.
As mentioned in the review, this customer agrees that contactSPACE is a quality solution. What they don't make clear is that they freely entered into an agreement, which subsequently they wanted to re-negotiate, even though they could have just stopped using the system and then would have had no obligation to us. We tried repeatedly to offer options that suited their new and revised commercial plans...
Hayley H.
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Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive. The application regularly had outages which meant that we were unable to make calls from anywhere between two hours to a full day and because we were one of their smaller customers their support was sub-standard. Enter ContactSpace a...
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James L.
Fund-Raising, 51-200 employees
Used daily for less than 6 months
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Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.
The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems.
It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS.
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