This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

contactSPACE

Intuitive cloud contact center software solution

see alternatives

contactSPACE Pricing, Features, Reviews and Alternatives

contactSPACE product overview

What is contactSPACE?

contactSPACE is a cloud contact center software solution which offers customizable CallGuides®, campaign creation tools, dashboards for performance monitoring, multiple auto dialling modes, contact filters, and more. The solution has multichannel communication capabilities including phone, email, SMS, and live chat, and inbound, outbound, and blended initiatives are supported.

Key benefits of using contactSPACE

  • The built-in automated agent is a workflow-driven interactive voice response (IVR) system which can be used to manage inbound calls, complete sales processes, upsell or promote offers, and more.

  • Live chat can be used in inbound and outbound campaigns, with users able to create response templates for commonly asked questions, and support for up to 6 concurrent active chats per agent.

  • Automated confirmation emails can be sent to contacts with a single click, and SMS messages can be sent to confirm bookings, times, or share links during or after calls.

  • Team performance can be monitored in real time through the KPI dashboards, and team leaders can listen in to calls, whisper, and barge as necessary.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)
    Knowledge Base

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    contactSPACE pricing information

    Value for money

    4.3

    /5

    11

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    contactSPACE features

    Functionality

    4.4

    /5

    11
    Total Features105 8 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Third Party Integrations
    Reporting & Statistics
    Multi-Channel Communication
    Live Chat
    Activity Dashboard

    Functionality contenders

    contactSPACE users reviews

    Overall rating

    4.8

    /5

    11

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.33/10
    Rating distribution

    5

    4

    3

    2

    1

    9

    2

    0

    0

    0

    Pros
    It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

    HH

    Hayley H.

    Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

    MY

    Michael Y.

    Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable.

    CJ

    Chris J.

    Cons
    Customer Service was unethical and was not applied as per contractual terms.

    CC

    Chris C.

    Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive.

    HH

    Hayley H.

    There's nothing that sticks out about the software its self that I would say 'I don't like that.

    MY

    Michael Y.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use CCaaS solution

    Reviewed 2 years ago

    Good experience thus far and would recommend ContactSPACE

    Pros

    Ease of use and ability adapt to a consistently changing business environment

    Cons

    Could improve the dashboard refresh rate

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    contactSPACE Review

    Reviewed 2 years ago

    Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.

    Pros

    Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

    Cons

    There's nothing that sticks out about the software its self that I would say 'I don't like that".

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Good System, Unethical Business Operation

    Reviewed 3 months ago

    The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we...

    Pros

    System was overall great in terms of functionality.

    Cons

    Customer Service was unethical and was not applied as per contractual terms.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    The contact centre solution that changed the way my work flows

    Reviewed 6 years ago

    Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive. The application regularly had outages which meant that we were unable to make calls from anywhere between two hours to a full day and because we were one of their smaller customers their support was sub-standard. Enter ContactSpace a...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    WWF-Australia

    Reviewed 2 years ago

    Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.

    Pros

    The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems.

    Cons

    It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS.

    contactSPACE FAQs and common questions

    contactSPACE has the following pricing plans:
    Pricing model: Subscription


    contactSPACE has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    contactSPACE supports the following languages:
    English


    Yes, contactSPACE has an API available for use.


    contactSPACE integrates with the following applications:
    Blackbaud Fundraising, Blackbaud Financial Edge NXT, Zoho CRM, Campaign Monitor, NetSuite, Salesforce Sales Cloud, SugarCRM, Blackbaud CRM, Keap, Salesforce App Cloud, HubSpot CRM, Zendesk


    contactSPACE offers the following support options:
    Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), Knowledge Base

    Most popular contactSPACE comparisons

    contactSPACEvsPhoneBurner

    Related categories