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Top Rated Customer Communications Management Software with Social media integration - Page 4

Last updated: October 2026

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189 software options

Ticker logo

Communications Platform as a Service

Ommnichannel communications platform that integrate, automate and personalice contact with customers for WhatsApp, Messenger, Instagram and more. Companies can integrate Ticker with its technosystem through Ticker APIs and webservices.

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JivoChat logo

Live chat with agent apps for iOS & Android

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more

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Polichat logo

Intelligent solution for customer service management

Polichat software is for the integrated management of customer service over multiple channels, such as online chat, WhatsApp, and Facebook. It allows companies to utilize an entire customer service team and contact the public through a communication platform linked to a single WhatsApp account.

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Twixor logo

Customer communications management software

Twixor EnCaps is a low-code customer engagement platform that helps businesses deliver personalized interactions. The software utilizes generative AI and natural language processing functionalities on messaging platforms to create customer journeys. The CX platform combines digital assistant and intelligent process automation to deliver personalized interactions.

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chatlyn logo

Cloud-based AI guest comms hub for hospitality

Cloud-based AI communication hub for hospitality, unifying guest messaging across 10+ channels with automated responses.

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SendSeven logo

One inbox for WhatsApp, SMS, email & every customer channel

SendSeven unifies WhatsApp, SMS, email, Instagram, Messenger, live chat, Telegram and browser push in one AI-powered messaging platform for marketing and customer service. Shared team inbox, no-code automation, campaigns and analytics. GDPR-compliant, made in Germany. From €49, with AI from €79.

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Tactful AI logo

Simpler, Better and Modern Customer Service

Tactful AI is an AI-powered customer service platform that unifies interactions across voice, digital, and social channels. It offers intelligent routing, automation, and self-service to boost efficiency and deliver personalised support, helping businesses enhance customer experiences seamlessly.

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Umnico logo

Omnichannel communication platform

Omnichannel messaging platform to raise sales & improve customer support effectivity.

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Watermelon logo

Cloud-based AI customer service platform for all sizes

Watermelon is a cloud-based, EU-hosted AI customer service platform for building AI Agents that automate conversations across chat.

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Comapi logo

Communications platform as a service (CPaaS)

Comapi is a cloud-based omnichannel communications solution which allows users to send, receive, and reply to emails, text messages, web chats, Twitter and Facebook messages, in-app messages, and more.

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BoldDesk logo

Autonomous AI Support

BoldDesk is a powerful autonomous AI platform for automating customer support across every channel.

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Chatiico logo

Enterprise Messaging Platform

Chatiico is a web-based enterprise messaging application that allows companies to scale their customer conversations.

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Epicor CRM logo

Cloud-based service CRM solution

Epicor Service CRM is a cloud-based solution that helps you manage your customer relationships from quote to sale, from service to delivery, and beyond.

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Experia logo

Customer engagement platform

Customer engagement platform leveraging digital and social networks to enhance they way businesses interact with their audiences.

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Brand Embassy logo

Social Customer Service Software

Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

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Smiddle Omnichannel logo

Communication management software for contact centers

Smiddle Omnichannel gives call centers the ability to use the most popular instant messengers to communicate with customers simply and easily. This is all done from a single interface in the workplace of the contact center operator maintaining all the contact center rules of routing.

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Hopper logo

Combine the power of Salesforce and WhatsApp Business

Combine the power of Salesforce and WhatsApp Business.
Implement smart WhatsApp chatbots and improve your team's productivity and client satisfaction!

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Gnatta logo

AI Agents and omnichannel support, built for control

Gnatta is an AI-powered customer service platform that brings all channels into one place. Combine workflows, real-time integrations, and AI Agents to automate processes, support teams, and resolve customer queries faster with full visibility and control.

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OptCulture logo

Cloud-based customer loyalty tool for retailers.

OptCulture provides retailers with in-depth analysis of customer purchasing behaviors and preferences, enabling them to tailor their offerings effectively.

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VARTA logo

Insights-led Customer Communication Platform

VARTA by FCI CCM helps banks centralize customer communications, deliver AI-driven personalized engagement, ensure compliance, and manage omnichannel alerts, statements, and offers. It improves efficiency, customer insights, retention, and revenue growth.

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Apteco PeopleStage logo

Software for managing and automating multi-channel marketing

Apteco PeopleStage is a campaign automation software for multi-channel marketing. It allows for real-time automation with event triggers, omnichannel orchestration, and AI-enhanced optimization. Integrating with key marketing and analytics tools, it streamlines data and workflows. Features include journey design, segmentation, campaign analysis, and contact management.

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Azuba CCM Platform logo

Turn fragmented communications into meaningful conversations

Azuba's platform enhances customer communication by providing a unified hub for seamless data exchange & interactions across multiple channels. Azuba's CCM Platform supports efficient healthcare workflows with customizable solutions, improving efficiencies, patient care & customer relationships.

Read more about Azuba CCM Platform

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HelpDesk logo

AI-powered ticketing system

HelpDesk.com is the ticketing capability inside Text.com. Support teams manage tickets from email, chat, Messenger, and SMS in one queue. AI Agent resolves up to 73% of routine questions in chat, and automation routes tickets, escalates SLA risks, and follows up so teams focus on what matters.

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Grasp logo

Customer Support Software for Live Chat, Email and Twitter

Grasp's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Boost your customer service with Grasp

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