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Customer Engagement Software

Last updated: April 2026

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55 software options

EZ Texting logo

EZ Texting

SMS Marketing That’s Easy to Use & Impossible to Outgrow

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EZ Texting is an SMS marketing platform that enables businesses to send mass text and multimedia messages to their audiences. The software offers features including two-way conversational texting, automated workflows, contact management tools, and compliance safeguards that align with industry regulations. EZ Texting provides analytics capabilities that allow users to track campaign performance and optimize their messaging strategies.

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Sinch Engage logo

Sinch Engage

All-in-one messaging platform for SMS, MMS, RCS & WhatsApp

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Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform made for building stronger customer relationships. With support for SMS, MMS, RCS & WhatsApp, we make it easy to engage customers on mobile channels they love—at scale. CRM-integrated, 100% security, 24/7 support. 

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SurveySparrow logo

SurveySparrow

Software for creating and managing feedback and surveys

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SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

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Coconut Software logo

Coconut Software

Empower financial advisors to deliver great advice.

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At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences.

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Xtremepush logo

Xtremepush

Multi-channel analytics & engagement platform

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Xtremepush is a multi-channel marketing automation platform, enabling enterprise brands to deliver personalised customer connections at scale

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CleverTap logo

CleverTap

User Retention Platform for High-Growth Mobile Apps

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Use the right channel, device and message - all at the right time to engage efficiently and reduce time-to-value and time to monetization.

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Oktopost logo

Oktopost

We make it measurable

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Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack.

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NextMe logo

NextMe

Cloud-based waitlist solution for service-based businesses

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NextMe is a virtual waiting room that helps service-based businesses manage their waitlists and queues. With its intuitive features like self-check-in, customizable SMS notifications, and real-time customer engagement, it enables users to eliminate long lines, improve customer retention, and drive revenue.

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Weave logo

Weave

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

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Hootsuite logo

Hootsuite

Social media management & scheduling for SMBs and enterprise

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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

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Serviceform logo

Serviceform

AI-powered conversations for better website conversions

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Serviceform is a website conversion platform that helps businesses engage visitors, capture leads, and manage conversations using AI agents, chatbots, live chat, and forms—all from one centralized system.

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Pexip Engage logo

Pexip Engage

Appointment scheduling software

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Pexip Engage enables organizations to connect with clients and prospects at the time and platform of choice. The omnichannel solution accommodates both physical and virtual meetings and can be scheduled from the website or individual agents.

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FORTVISION logo

FORTVISION

(0)

Manage Personalized Journeys for Every User.

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FORTVISION is a one-stop-shop marketing automation and website personalization software designed to improve all your sales and marketing conversions using internal & external data sources, including external CRM software.

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INFOMAN eCRM logo

INFOMAN eCRM

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Cloud-based customer service and management software

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INFOMAN eCRM is designed to help users achieve their business goals by providing a comprehensive set of tools for sales, marketing, and customer service departments.

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Coosto logo

Coosto

Turning ideas into impact

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Coosto is a marketing tool that is fully focused on helping organizations get better results from content, by offering practical solutions for every stage of the content marketing process: from creating highly relevant and valuable content to social media distribution and reporting on performance.

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Sprout Social logo

Sprout Social

Social Media Management Software for Business

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Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

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Prodoc logo

Prodoc

(0)

Cloud-based healthcare customer relationship management tool

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Prodoc is a cloud-based software designed to connect data, teams, leads, and partners to deliver patient care through a unified platform. Users can streamline referrals, monitor conversion rates, and more.

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MarketSurge logo

MarketSurge

All in one lead management software

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MarketSurge is the one-stop shop for lead management. The application enables businesses to manage communication and contacts from a unified platform.

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servis.ai logo

servis.ai

Powerful, easy-to-use BOMP your whole team will love.

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FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries.

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Qmatic logo

Qmatic

(0)

Customer journey management solution for enterprise clients

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The customer’s journey begins long before they arrive at your premises. Make sure to keep visitors informed with digital signage, Messaging Services, and more. Gather Customer Journey Management data to evolve your business.

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Salesforce Service Cloud logo

Salesforce Service Cloud

AI powered customer service management platform

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Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement.

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Qnvert logo

Qnvert

(0)

Cloud-based customer engagement solution

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Qnvert omnichannel customer engagement platform is an advanced solution that helps businesses integrate and engage with customers across all touchpoints. This comprehensive platform offers features like marketing automation, sales analytics, and multi-channel communication tools to deliver an exceptional brand experience and improve customer satisfaction.

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Conversational Cloud logo

Conversational Cloud

AI-Powered Chatbots, Messaging & Live Chat for Businesses

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LivePerson’s AI-powered Conversational Cloud enables businesses to engage with consumers at scale across the world’s most popular messaging channels, from their website and mobile app to SMS, Facebook Messenger, Instagram, WhatsApp, Apple Business Chat and beyond.

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Engageware logo

Engageware

Intelligent Online Appointment Scheduling Software

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Engageware Scheduler is the world’s leading Intelligent Online Appointment Scheduling solution – serving businesses of all sizes – from the world’s largest retail, banking and technology organizations to thousands of small and midsize businesses.

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SPREAD logo

SPREAD

Le logiciel pour fidéliser, convertir et animer vos clients.

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Chez SPREAD, nous concevons depuis 2011 une plateforme marketing intégrant des mécaniques d'acquisition, du marketing automation, des programmes de fidélité et de parrainage, ainsi qu'une plateforme de communication multicanale. Le tout porté par un CRM connecté à toutes vos sources de données.

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