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Top Rated Customer Experience Software with Real time analytics - Page 13

Last updated: October 2026

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375 software options

Vivantio logo

When Service Matters.

Enterprise Service Management for mid-market organizations ready to outgrow their help desk. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

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pulseM logo

Reputation management tool for home service businesses.

pulseM offers home service companies a powerful platform to automate review generation, enhance their online reputation, and elevate the overall customer experience.

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Sprout Social logo

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

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Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

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RingCX logo

AI-powered contact center

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

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Five9 logo

Cloud contact and call center software

With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history.

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NiCE CXone logo

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Read more about NiCE CXone

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JustCall logo

Cloud-based AI communication platform for sales teams

AI Voice Agents for instant responses. Full context for every human interaction. JustCall. Free 14-day trial.

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Press Ganey logo
(0)

Human experience for collecting and managing patient data

Press Ganey is a human experience platform that connects people, processes, and technology to help healthcare organizations understand individuals and optimize experiences. This platform gathers continuous feedback from patients and caregivers, analyzes the data using machine learning and AI, visualizes insights through interactive dashboards, and enables real-time action to improve reputation, service recovery, and patient and employee safety.

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Insightech logo
(0)

Understand why website users don't convert to grow revenue

Australian Enterprise Web Analytics Software - Monitor User Journey - View Session Replays of Visitor Web Sessions - Heatmapping and Segmentation of User Data.

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Screver logo
(0)

Customer & Employee Feedback Management Platform

The leading Feedback Management Platform to engage with customers and employees. For actionable insights in real-time.

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SendCanyon logo
(0)

Cloud-based email marketing tool for businesses

SendCanyon is an email marketing platform offering campaign management, audience segmentation, and automation for businesses of all.

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Discoveriez logo
(0)

Japanese digital transformation platform

Discoveriez is a Japanese DX (Digital Transformation) support service that visualizes and streamlines customer-facing operations, and utilizes information collected from customers to improve products and operational flows, manage risks and optimize processes.

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Mapster logo
(0)

Customer feedback surveys with user segmentation

Mapster is a feedback survey tool helping businesses collect and analyze user responses with contextual data. It links survey responses to users and their attributes, enabling segmentation by plan type, role, location, and custom parameters. Mapster supports surveys like Net Promoter Score, Customer Satisfaction Score, Customer Effort Score, and Product-Market Fit, which can be embedded in apps or shared via links.

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Blackninja Feedback logo
(0)

Guest feedback management software

Blackninja Feedback is a cloud-based tool that automates collecting guest feedback from various channels.

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Operata logo
(0)

Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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Mobile Service Cloud logo
(0)

Mobile Service Cloud, for frictionless service experiences

Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

Read more about Mobile Service Cloud

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VoiceOwl logo
(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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SimplyReview logo
(0)

Sotware for collecting video and text reviews from customers

SimplyReview is a cloud-based video testimonial software that helps businesses collect authentic customer reviews and transform them into social proof. The platform makes it easy to automate the review collection process, allowing customers to record their testimonials directly from their devices. With customizable review pages and seamless website integration, SimplyReview enables businesses to showcase their customer experience and drive more conversions.

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SurveyStance logo
(0)

One-tap feedback surveys for kiosks, QR codes, and email

SurveyStance captures customer experience feedback in the moment with one-tap emoji surveys on Feedback Kiosks, QR codes, and embedded within email signatures. Conditional follow-ups reveal why. Real-time dashboards by location, instant alerts, AI theme summaries. Deploys in days, month-to-month.

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CEBS Voice Concierge logo
(0)

AI In-Room Voice Concierge for Smarter Hotel Stays

AI-powered in-room voice concierge for hotels, connecting guest assistance, service requests, dining, smart-room controls, recommendations and hotel operations.

Read more about CEBS Voice Concierge

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KARTE logo
(0)

Customer experience tool for the real estate & other sectors

KARTE is a lead nurturing software designed to help businesses collect, manage, and activate customer data. The platform enables managers to track contacts across various business tools and organize them into custom-designed engagement campaigns.

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Cxense logo
(0)

Real-time analytics - Drive engagement and digital revenue

Cxense Insight shows you how users consume content on your site in real time so you can provide a better user experience and drive higher digital revenue.

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EngagePackage logo
(0)

Customer engagement software

EngagePackage is a customer engagement software designed to help businesses in the retail, food and beverage, and other sectors collect customer data to create engagement strategies. Administrators can analyze key customer-centric key performance indicators (KPIs), demographic data, and behavioral segmentations using a unified interface.

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