Customer Support Software

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  • Answerbase    3

    Meet your customers’ and company's information needs
    Save time and resources by eliminating duplicate inquiries. Utilize Answerbase’s self-help to effectively scale yourread more support offerings.
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  • Desk.com    20

    Online Customer Support Software & Helpdesk Solution
    Desk.com is the all-in-one support app that keeps customers happy. Respond to customers on multiple channels and offerread more self-service support quickly. Desk.com has the best integration with Salesforce which means that your sales and service teams are always in sync. Start in a matter of hours; then, watch Desk.com grow with you. Providing fast, awesome customer service has never been easier!
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  • Qualtrics  

    Obtain the insights you need
    Qualtrics is a customer satisfaction survey and customer success survey software that is mobile friendly and designedread more for business, academic and personal use. Qualtrics is available for tablet and gives you a real-time reporting experience via the Qualtrics web based dashboard. Qualtrics lets you gather customer data, assess this information and then act on it - via marketing, promotions, sales, loyalty programs and more.
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  • AskNicely  

    Web-based online survey solution
    AskNicely is a web-based survey solution for businesses to collect survey scores and generate insights based on customerread more feedback in real time
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  • CloudCherry Analytics  

    A real-time customer experience management (CEM) platform
    Cloudcherry is a real-time, omni-channel customer experience feedback platform that allows brands to track, measureread more and improve NPS & customer experience
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  • Grade.us    10

    Review marketing and monitoring platform, white-labeled for agencies and SEOs
    Grade.us is a review marketing platform with a growing suite of tools to: (1) convert happy customers into reviewersread more ("review-gen"); (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites in real-time; and (4) capture and amplify the business's positive reviews to reach a broader audience. Grade.us is best suited to marketers and agencies who want an easy and flexible toolset to implement review marketing on their own terms, under their own brand, either as a standalone offering or within a larger product suite. With its growing reporting and analytics capability, Grade.us has quickly become *the* solution for creating and optimizing reputation and review marketing campaigns across a wide range of industries.
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  • Envoy    7

    Paperless guest registration and signature capture on iPad
    Fully mobile check-in and guest registration.
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  • SmartSupport  

    Internal & external knowledge base and forum management platform
    SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilitiesread more. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!
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  • Intercom    28

    A fundamentally new way to communicate with your customers
    Help customers in your app, by email, and via Facebook. See who they are and support them in a team inbox.
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  • Bookafy    22

    Online Appointment Booking Software
    Let your clients book, reschedule, cancel appointments automatically. Bookafy automates scheduling, reminders and integratesread more with your other favorite apps.
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  • Userlike Live Chat    18

    Help your customers when it matters, where it matters.
    Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing onread more your website.
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  • Yonyx    15

    Decision tree driven Interactive guides for customer service
    Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improveread more consistency & quality of service.
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  • iridize    8

    Enterprise grade, seamless employee training and onbaording
    Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.
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  • HappyFox Chat    2

    Free live chat software for 10 agents
    HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience
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  • ManageEngine SupportCenter Plus    2

    Web based customer support
    SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer ticketsread more, account & contact information, & more
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  • Helprace    1

    All-in-one customer service solution
    Helprace helps companies of all sizes to easily manage customer support: It's a help desk ticketing system, knowledgeread more base and feedback community in one app.
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  • Logicbox    1

    When off-the-shelf doesn't cut it!
    CRM apps are easy. There are dozens of choices. Getting your web-based CRM application to incorporate your unique upstreamread more and downstream processes is the challenge. You can pay exorbitant fees to a Salesforce developer for a clunky configuration that meets half of your needs. Or you can choose a provider that will deliver a custom data model that scales your business and automates all the processes that makes your business special.
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  • UserEngage  

    Real-time customer and user engagement
    Marketing automation platform with live chat, email marketing and simple CRM for improving customer engagement and communicatread moreion
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  • Magentrix  

    Customer, Employee and Partner Communities
    Provide your customers with a self-service experience so they can access information, view support documents and helpread more each other.
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  • Bornevia  

    Simple helpdesk software for modern teams
    Bornevia is an online multi-channel helpdesk software for customer support teams, covering live chat, email, Twitterread more, and Facebook
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  • XSellco Fusion  

    Multi-channel CRM for eCommerce sellers
    XSellco Fusion is a customer support platform that enables sellers to integrate all customers from multiple channelsread more & marketplaces on one dashboard
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  • Message Mate  

    Secure texting solution for business websites
    Message Mate - by Owner Listens - is a simple, mobile-friendly solution for e-commerce websites allowing customers toread more safely text with businesses with one tap
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  • CustomerWise  

    Customer support and business process management
    Sales and customer support management platform designed for B2B technology companies, with integrated service ticketread more management, customer self-service, and more
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  • nanoRep    3

    Digital customer assistant solution
    nanoRep helps to streamline multichannel customer support through self-service and personalization.
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  • UseResponse  

    All-in-one customer support suite
    Organize online documentation and provide customer support with UseResponse's customer feedback software and help deskread more system.
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GetApp lists the best Customer Support software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Customer Support Software?

Customer support tools help businesses provide efficient issue resolution and troubleshooting services to their clients and internal staff. Customer support tools are often associated with information technology issues and can be both end-user focused as well as internally focused. Customer support applications offer solutions to a variety of industries and company types wishing to improve their overall level of customer service.

The electronic records management features provided by customer support apps help speed up the case resolution process by recording interactions, tickets and client information as they happen. With this data accessible from one common platform, the time agents spend resolving issues is reduced. This helps multiply the amount of issues agents can tackle, reducing the need to hire more agents as your business scales.

Customer support software helps agents to troubleshoot common problems by recording common issue resolution techniques, building rep scripts and establishing internal knowledgebases. Customer support tools help businesses provide efficient issue resolution and troubleshooting services to their clients and internal staff.

Customer support tools are often associated with information technology issues and can be both end-user focused as well as internally focused. Customer support applications offer solutions to a variety of industries and company types wishing to improve their overall level of customer service. or agents to work from. Call monitoring tools and time-tracking features can help you establish the efficiency and performance of your agents and identify areas for improvement.

Customer support applications offer multi-channel contact options such as live-chat, email, phone, instant messaging and communication through social media. Customers are also given tools to help them gain access to answers without the need to speak directly to an agent. These include knowledge bases and self-service portals with documentation such as How To’s, FAQ’s, forums, bulletin boards and video demos.

By using the trouble ticketing features of these business apps, customer support teams can track, route and report on all customer issues. They can ensure these issues are sent to the relevant people for resolution. Mobile customer support apps are a common feature of most customer support software, allowing both service providers and clients to communicate from smart phones, tablets and other mobile devices.

Key Features & Benefits

  • Offer internal and external technical support
  • Automate the issue resolution process
  • Create self-service portals for customers
  • Build workflows, scripts and knowledge bases
  • Electronically record customer information and interactions
  • Provide reports and key insights on recurring issues
  • Consolidate queries coming from multiple channels
  • Route issues to the most appropriate agents