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Birdeye
5
568
4
94
3
17
2
6
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based webchat assistant for business conversations
Table of Contents
Birdeye - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Birdeye overview
Based on 704 verified user reviews
What is Birdeye?
Birdeye is a review management solution with key features that include negative feedback management, review request, review monitoring, response management, and more.
Who uses Birdeye?
By industry, Birdeye reviewers are most commonly professionals in marketing and advertising (19%). The most frequent use case for Birdeye cited by reviewers is review management (57% of reviewers).
What do users say about Birdeye pricing?
Some users say Birdeye’s free trial and affordable plans offer good value, and reviewers appreciate included user profiles and cost-effectiveness for new businesses. However, some reviewers feel pricing is confusing, expensive, and not justified by the features.
Starting price
Pros & Cons
Review Management
Features
User Interface
Service Calls
Pricing
Integrations
Birdeye’s user interface
Birdeye review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Birdeye?
Users report Birdeye streamlines review management, automates feedback requests, and consolidates reviews from multiple platforms, helping them monitor and respond efficiently. They appreciate the ability to address negative feedback privately, boost positive ratings, and improve online reputation, though some mention pricing concerns and occasional glitches with integrations or notifications. They find the platform easy to use after initial setup, with helpful customer support and onboarding resources.
Reviewers indicate Birdeye enhances team collaboration, offers customizable campaigns, and integrates with various management systems. They say it provides valuable analytics, supports email and SMS communication, and helps agencies manage client reviews, but note some features require additional training or come at extra cost.
Select to learn more
Who uses Birdeye?
Based on 704 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Birdeye's key features
GetApp's analysis of 94 verified user reviews collected between November 2021 and June 2024 identifies Birdeye's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Birdeye's Negative Feedback Management capabilities. They report it allows them to resolve issues with customers they might not have known about otherwise. Users indicate it helps in addressing negative content and redirecting conversations offline. They find the ability to customize auto replies and use templates valuable. Reviewers mention the ease of managing feedback in one place and the opportunity to learn and grow from customer complaints. They say it helps in handling negative feedback quickly and confidentially. Of the 22 Birdeye users who gave detailed accounts of their use of Negative Feedback Management, 100% rated this feature as important or highly important.
Reviewers highlight Birdeye's Review Request capabilities as incredibly effective for sending out requests. They report it integrates well with systems like Google Profile, Facebook, and Yardi. Users appreciate the automation, which saves time and boosts reviews across multiple platforms. They find it easy to use, especially for bulk uploads, and mention the ability to send requests via email or text. Reviewers also note the importance of generating consistent good reviews and the ease of requesting reviews from customers. Of the 38 Birdeye users who gave detailed accounts of their use of Review Request, 97% rated this feature as important or highly important.
Users report Birdeye's Review Monitoring capabilities allow them to manage reviews from multiple sources in one place. They appreciate the notifications for new reviews, which help them respond promptly. Reviewers indicate the centralized inbox is helpful for handling feedback and tracking overall reputation. They find it easy to navigate and filter reviews by date. They say it saves time by providing a one-stop place to see all reviews and helps them stay on top of both positive and negative feedback. Of the 26 Birdeye users who gave detailed accounts of their use of Review Monitoring, 96% rated this feature as important or highly important.
Reviewers appreciate Birdeye's Response Management capabilities for generating unique responses quickly with AI. They report the unified interface allows them to reply to reviews without switching platforms. Users find the response templates easy to set up and use. They mention the option to have Birdeye respond to reviews or do it personally. Reviewers indicate it makes the management process easy and efficient, and they value the notifications for new reviews, which enable immediate responses. Of the 16 Birdeye users who gave detailed accounts of their use of Response Management, 88% rated this feature as important or highly important.
Sara A.
Social Media Manager
Lisa V.
Estimator
Conor D.
Digital Marketing Consultant
Molly H.
Digital Marketing Speciliast
All Birdeye features
Features rating:
Birdeye alternatives
Birdeye
Starting from
No pricing info
Brand24
Starting from
199
Per month
Hootsuite
Starting from
99
/user
Per month
Trustpilot
Starting from
299
Per month
Birdeye pricing
Pricing plans
Pricing details:
Starter
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Campaigns
- Team Chat
- Payments
- Integrations
- Mobile App
- Reviews
- Listings
- Messaging
Growth
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Social
Dominate
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Referrals
User opinions about Birdeye price and value
Value for money rating:
To see what individual users think of Birdeye's price and value, check out the review snippets below.
Lacy H.
Office Manager
Eric P.
VP of Sales
Birdeye integrations (103)
Integrations rated by users
We looked at 704 user reviews to identify which products are mentioned as Birdeye integrations and how users feel about them.
Integration rating: 4.8 (8)
Integration rating: 5.0 (8)
Integration rating: 5.0 (7)
“It helps connect our fundraising and ads directly to campaigns and track results.”
Deanne B.
Social Impact And Fundraising Manager
Integration rating: 5.0 (6)
Integration rating: 3.7 (5)
“It lets us link fundraising directly from social content where our supporters already are.”
Deanne B.
Social Impact And Fundraising Manager
Integration rating: 5.0 (4)
“To help us see when kids are registered in our project management software”
“It connects fine but has lots of issues.”
Emma E.
Artistic Director
Birdeye customer support
What do users say about Birdeye customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Birdeye customer support.
A significant portion of users highlight Birdeye's responsive and knowledgeable support team for quick problem resolution.
Multiple users appreciate the live support and one-on-one assistance, making onboarding and troubleshooting much easier.
A number of users found the support team helpful for training, integration issues, and providing detailed resources for new users.
A limited number of users report slow response times, unhelpful interactions, or difficulty reaching support when needed.
Support options
Training options
To see what individual users say about Birdeye's customer support, check out the review snippets below.
“I have had nothing but a positive experience with Birdeye, their product is extremely helpful and their support team is quick and responsive.”
Quinn G.
Digital Marketing Specialist
“It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively.”
Carly D.
Brand Ambassador
“When we needed extra support or reports, it seemed to take awhile to get ahold of someone.”
Kess H.
Client Specialist
Birdeye FAQs
Q. What is Birdeye used for?
Birdeye is an integrated conversational artificial intelligence platform that helps businesses automate website interactions across multiple locations. The system functions as an around the clock assistant that engages visitors, provides answers, schedules appointments, and collects leads without manual intervention. The solution supports enterprises in sectors such as healthcare, automotive, financial services, retail, and property management by maintaining consistent engagement across digital touchpoints. The platform uses natural language processing to deliver context aware responses with an appropriate conversational style. It includes a handoff mechanism that transitions conversations from artificial intelligence to live agents when human expertise is required and supports assignment to designated teams or individuals. A knowledge base setup feature enables swift training of the chatbot by importing content from commonly searched web pages and uploading additional resources. Lead capture capabilities qualify visitor intent and gather contact information without pre chat forms while text messaging integration continues conversations after visitors leave the site. Additional functionality includes customizable chat widgets to match brand identity, rules based auto replies for live and offline periods, instant notifications for routed leads, and analytics to monitor chat performance by location or user. Birdeye integrates with the broader Birdeye ecosystem and third-party applications to form a centralized customer communication hub. All webchat messages flow into the Birdeye Inbox alongside communications from Google, social media, text messaging, email, and other channels. Integration with analytics platforms provides performance insights and connections with CRM systems streamline lead management workflows. API support allows for custom integration with existing business tools and preserves valuable context across interactions for a cohesive customer experience. The platform addresses data privacy requirements through configurable security protocols and encryption standards. Chat availability can be tailored with business hours settings and pre chat forms can be customized to capture specific visitor details. The implementation process is straightforward, requiring minimal configuration to deploy the chat widget and begin engaging website visitors immediately.
Q. Does Birdeye support mobile devices?
Birdeye supports the following devices:
Android, iPad, iPhone
Q. What level of support does Birdeye offer?
Birdeye offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
