Cayzu Help Desk Pricing, Features, Reviews & Comparison of Alternatives

Cayzu Help Desk Reviews

Cayzu Help Desk

Cayzu. Simple. Affordable. Help Desk Solution.

5.0/5 (12 reviews)
81     447

Cayzu is a cloud-based customer support help desk software that was built to make your customers support experience a happy one! Cayzu is the easiest way to manage all of your support requests from a single cloud based portal, no matter if they are coming in from the phone, email, Facebook, Twitter or even mobile. Cayzu also handles multiple products, brands and workflows. Forget complicated and expensive licensing and take control of your support. Pricing starts at 100% free forever for 3 agents.
www.cayzu.com

Cayzu Help Desk Reviews (12)

Latest reviews

 Cayzu allows me to save countless hours 
Vendor responded

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. I signed up for a free account, ...

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Reviewed 6th of July, 2016 by Vadim Struts

 

 Must-Have app 
Vendor responded

Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers. It has different features like products, brands, integrations with different apps. There are lots of reports, they bring you an opportunity to control the support ...

Read the full review
Reviewed 5th of July, 2016 by Serg Zhukovsky

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Cayzu Help Desk Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

First 3 agents on our SOLO plan are 100% FREE forever.

Cayzu's Premium plans include:

Pro - $12 per agent per month (limited time offer)
Freedom - $99 per month for UNLIMITED agents

Cayzu Help Desk Screenshots (3)

Cayzu Help Desk screenshot: Cayzu Help Desk's ticket reply Cayzu Help Desk screenshot: Cayzu Help Desk's admin hub Cayzu Help Desk screenshot: Cayzu Help Desk's main dashboard

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Cayzu Help Desk

Benefits

Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.

Who is Cayzu Help Desk For?

Cayzu focuses on small to medium-sized enterprises with up to 50 support agents. This usually means maximum company headcount at 300 to 500 employees. Industries include data recovery and backup, information technology, insurance, telecommunications, wholesale and retail, and manufacturing, among others. Two of Cayzu’s customers are Flexkor Fitness and US DataVault.

Read the full GetApp Analysis

Videos

Cayzu Help Desk Category Leaders

Reviews
Integrations
Mobile
Media
Security

#16 in Customer Service

View full ranking
44
7
8
13
2
14

#19 in Help Desk & Ticketing

View full ranking
46
7
10
13
2
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn
Vadim Struts

Cayzu allows me to save countless hours

06/07/2016

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!

Pros

The most valuable thing for me is there support team. They are always willing to help me out.

Cons

I didn¿t find anything I did not like about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Cayzu Help Desk

Cayzu is a no brainer for me, because you can control all your support from any computer no matter where you are...

Source: Capterra
Helpful?   Yes   No

Response from Cayzu


Thanks for sharing! Glad you like it! www.cayzu.com

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Serg Zhukovsky

Must-Have app

05/07/2016

Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers. It has different features like products, brands, integrations with different apps. There are lots of reports, they bring you an opportunity to control the support process more efficient. The price is very affordable and one of the lowest in the current market. More then that you can always contact the support team and discuss new features and improvements.

Pros

- ease to use; - low price; - wonderful support team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Cayzu Help Desk

You can try it for free.

Source: Capterra
Helpful?   Yes   No

Response from Cayzu


Thank you for the nice compliment!

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Veronica Orion

Cayzu is the place to be if you want to provide great support.

05/07/2016

Cayzu was easy to work with, they helped me get setup and I was running in minutes and not hours. I would highly recommend them!

Pros

- Easy Setup - Free Support & Setup - Can't beat the price

Cons

- Missing Forums

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Cayzu


Thank you for the kind words, and please let us know if we can help you with anything.

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Josh Cameron

Better organization for Flexkor with Cayzu

30/07/2014

Using Cayzu has worked out great for Flexkor. My team has used other help desk solutions in the past and they do not compare Cayzu¿s ease of use and feature set. I¿m providing better customer service because of it! I highly recommend Cayzu! Josh Cameron , Owner of Flexkor products

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Cayzu


I am glad you enjoyed it!

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Vadim Struts

Verified Reviewer

Cayzu - it is nice helpdesk solution

30/07/2014

Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. It combines a lot of the best solution in design, list of features, social integration and integrations with 3rd party tools. I would note the sales and support team - they always are ready to help.

Source: GetApp
Helpful?   Yes   No

Response from Cayzu Help Desk


Thanks! We really value our users feedback so i'm glad we could help!

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Ben Puzzuoli

Verified Reviewer

If it didn't think it rocked I wouldn't have joined!

24/07/2014

(Disclaimer: I currently sit on the board of directors for Cayzu). I'm proud to announce my public association with Cayzu because it's a great product! When I was approached by the Cayzu team to sit on their board of directors I was honored but before accepting I did my full research. What I found was a great team with a great product that I would recommend to all of my colleagues!

Pros

-Simple and easy to use. -Beautifully designed -Packed with lots of features and growing -Listens to customers feedback

Cons

-New kid on the block so won't have all the features that the bigger apps will have (but will soon).

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Marc Shaffer

Great Service

23/05/2014

While we are relatively new to using the service, in the short time we have had it deployed it has worked perfectly and a poll of our Clients who used it was very positive. It provides the means to easily follow up on our tech tickets to assure a Client gets what they need quickly and efficiently. Now if we could just tie it into a phone system for Clients to set tickets that would be great and convenient. I know I should also comment about its down sides, but honestly so far, other than phone access, we have not found any. We will continue to deploy and will update this review should we find any negatives to report. Cayzu has been helpful in getting it all set up correctly and responsive to issues and questions. Shows strong Customer Service dedication. We like that as it matches ours also. Overall, we rate Cayzu a 9 out of 10 for function, support and access.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Cayzu


Thanks Marc. Always a pleasure working with you!

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Chantelle Lamont

Support made easy

18/05/2014

I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mixed up and give the wrong answer. A friend suggested I try Cayzu, and within 2 days of signing up I could not believe how powerful it was and easy to use. I have since moved away from trying to support my customer via email to Cayzu Helpdesk. I highly recommend it.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Cayzu


Hi Chantelle,

Thank you for the kind words, I am glad you are enjoying the product.

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Martin Salas

First impressions - awesome

15/05/2014

This is support-made-simple. The sign-up and setup took 5 minutes, the administration was intuitive. It doesn't have all the bells and whistles of the bigger players, but I don't really need that for my 7 person helpdesk team, and I can't afford it anyway. What it does have makes a lot of sense for me - branding options, email ticket creation, reporting, social media integration, self-service portal - even an API so I can connect other systems in the future. There's actually a lot squeezed into the package. What I really like is integration into CRM packages like SalesForce and SugarCRM - my sales people can't go into an account blind - if there's a P1 support issue in progress, the tickets need to be showing up in their CRM in real-time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Allan

Finally a helpdesk that works!

15/05/2014

We've used Zendesk and Freshdesk, and also trialed a whole heap of other helpdesks but nothing compares to Cayzu. The amount of features, reports and speed were what was most important to us, and Cayzu certainly ticks all these boxes. When dealing with their support it is always pleasant dealing with someone that speaks your language and can fix your problem straight away instead of just putting it in the 'too hard basket'. Cayzu are a pleasure to deal with and I'll continue to recommend them to as many people as possible.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Cayzu


Kevin, it's always a pleasure to work with you! Thanks again

Read more

GetApp Analysis

Cayzu is a cloud-based help desk management solution that allows users to easily manage all their support requests from a single portal, regardless of the channel the requests originate from. Customer help desk requests can come from various channels – email, landlines, mobile phones, chat, your website, and even social media – a situation that can be nerve-wracking without the right management tools.

The software has built-in integrations with social networking sites like Facebook and Twitter, allowing users to easily interact with their customers on social media. Cayzu’s uncluttered interface and user-friendly navigation affords users the ability to focus more on their jobs and less on software complexities. Cayzu also allows users to manage multiple products and brands from a single console.

Built for small to medium-sized enterprises from various industries, some of Cayzu’s main features are team collaboration, real-time reports, knowledge base portal that’s 100% brandable, mobile apps, and powerful integrations.

What is Cayzu Help Desk?

Cayzu is an intuitive ticket workflow system that enables team collaboration when providing customer support. Support ticket requests are aggregated no matter where they’re coming from, like Facebook, Twitter, website, phone, email or chat. Aside from real-time reporting options that allow support representatives and managers a clear insight into how they’re faring with their help desk efforts, Cayzu supports email-to-ticket conversion for speedier processing.

The software also comes with a search feature that lets you search for tickets, replies, contacts and FAQs. It also gives you the ability to support multiple products and brands in a single place. Cayzu is highly customizable and can be configured to match your business rules, branding, and others.

Main Features

Team Collaboration for Support

Collaboration is at the heart and center of team efficiency. With Cayzu, the support team is equipped with the necessary automation, workflow, organizational and collaboration tools. Once logged in to Cayzu, you automatically see the open tickets that have been assigned to you and the team. The dashboard also shows how many support tickets are overdue and unassigned, even a quick snapshot into the team’s close rate stats. A to-do menu on the right-hand side of the screen provides quick links to important activities.

To create a new support ticket, select the corresponding activity from the to-do menu, or hover your mouse over the New button on the upper left-hand side of the dashboard and select New Ticket. Add a subject, search a contact, an assignee, and describe the customer support request. A file or document can also be attached for added context. Provide other details like the ticket type, priority level, ticket source (email, mobile/API, web portal widget, etc.), and ticket status. Select the correct product type from a pre-defined list, and add in some tags, if applicable. To ensure they know they have a new support request pending, Cayzu can automatically send an email to the assignee.

Real-Time Reports

Real-time reports enable companies to gauge the effectiveness of their help desk initiatives, and with Cayzu, running reports can be done in just a few clicks. Right out of the box, Cayzu provides three reports categories: General Reports, Agent Reports and Company Reports. The Help Desk Load Analysis report shows the number of tickets received versus resolved for a particular transaction period. The Top Viewed and Top Rated FAQs report lets you know which self-help topics are getting the most views, and which ones customers find the most helpful.

The Agents Summary report shows the number of open/closed tickets per agent, and the Timesheet summary can be used to track the number of billable help desk hours per customer. Under Company Reports, the Summary shows the number of tickets received for a certain transaction period, the number of resolved and open tickets, the average agent response time, average resolution time, average number of customer interactions, and others. Total number of tickets can also be viewed by source or priority.

100% Brandable End-User Knowledge Base Portal

Given the amount of time agents spend handling help desk support tickets, a self-service portal empowers your customers to address issues they can easily handle on their own. This is a win-win situation because your agents get to spend more time taking care of the more complex customer support requests, and customers don’t waste time and emotional energy fretting over issues they can self-resolve with the help of step-by-step how-to guides.

To create a knowledge base item for the self-service portal, click on Topics on the top left-hand side of your Cayzu dashboard and select Add Topic. From there, you will be taken to a new window where you can add a title and the content of your self-help topic. When done, select the corresponding product for your topic, including the related tags for better searchability. All aspects of your self-service customer portal can be rebranded using your color, logo, even your URL.

Mobile Apps

In this highly connected, highly mobile business landscape, the ability to track the health of a company’s customer service initiatives anywhere, anytime and via any platform can be a game-changer. Customers want their issues resolved in a timely manner, and businesses who always fail to deliver the speed of service they require may have to rethink their strategy.

To provide anywhere, anytime access to support agents, Cayzu provides native mobile apps for Android and iOS. The application also runs as a mobile web app on other mobile platforms like RIM-Blackberry and Windows Phone.

Powerful Integrations

Despite your efforts to make your help desk support number, email address and URL visible for easy access, some people may still opt to talk about you on social networking sites. Unresolved issues posted on these sites can be catastrophic to your brand’s reputation. Cayzu has built-in integrations with Facebook and Twitter so that your support personnel don’t need to toggle between pages to communicate with your customers using their chosen platform.

Aside from social integrations, Cayzu has ready-made integrations with apps like Google Analytics, various CRM software and SurveyMonkey.

Integrations

Cayzu readily integrates with Highrise, Salesforce, Logmein.com, SugarCRM, Zoho CRM, LiveChat, and more that are coming soon. Cayzu also has an API client that allows customers to keep their legacy systems and integrate with other third-party apps to make their business processes a lot simpler.

Pricing

Cayzu is a pay-as-you-go subscription service that offers three pricing packages: SOLO, PRO and FREEDOM. Cayzu’s SOLO plan is free forever for the first three agents. The PRO package charges users at a monthly $10 per agent, if paid annually. Users can also opt for the unlimited agent plan, FREEDOM, which costs $79 per month, if paid annually. Upgrade, downgrade, and even cancelations can be done any time. No penalties or cancelation fees to worry about.

Bottom Line

  • Intuitive ticket management system that uses one uniform reply screen for all requests received – whether through phone, mobile, email, the company’s website, and even social media
  • Reduces help ticket requests by providing your clients with self-help capabilities from a 100% brandable end-user knowledge base portal
  • Allows easy configuration of multiple SLA (service level agreement) policies by creating workflow actions based on preset triggers like time-based conditions or ticket changes
  • Insights and reports in just a few clicks
  • Integrates with Salesforce, Highrise, Zoho CRM and Sugar CRM

Frequently used together