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Cayzu

Cloud Based Ticket Management & Help Desk Software

Table of Contents

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Cayzu - 2025 Pricing, Features, Reviews & Alternatives

What is Cayzu?

Cayzu is a cloud-based customer support help desk software that was built to improve the customer support experience. The platform allows users to manage all support requests from a single cloud based portal, no matter if they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu also handles multiple products, brands and workflows.

Cayzu lets organizations give their customers the freedom to get help any time, anywhere with a branded self-service portal. Empower customers to submit and track tickets anytime or provide automated responses 24/7. Personalize all aspects of the end-user customer portal including a custom logo, colors and even URL.

With Cayzu, users can respond to comments from social media from a single portal. Agents won’t have to juggle between multiple social media profiles, screens and mailboxes to provide support and resolve issues. Cayzu’s knowledge base, ticket creation and auto-suggest technology can integrate into websites in the form of a simple widget.

Cayzu's knowledge base employs tools such as Google Analytics, allowing users to monitor article usage and rankings to see which are the most effective. Reports and dashboards feed support teams with critical information so they can react quickly and efficiently.

Benefits of using Cayzu

Cayzu provides an easy way to manage all support requests from a single cloud portal, no matter if they are coming in from the phone, email, Facebook, Twitter or even mobile.

Automate the help desk and improve efficiency and productivity with workflows and custom rules.

Cayzu makes it a breeze to manage the call centre with quick actions, one-click assign, resolve and meaningful organization of support content.

Intelligent back-office features provide users with full control over the help desk portal, plus access to real-time reports.

Cayzu is completely cloud based and works seamlessly in any browser so users can help customers from anywhere, any time, using remote resources.

Starting from

/user

Per month

Alternatives with better value for money

Cayzu's features

Features rating:

5.0

(31)

Access Controls/Permissions

(0)

Activity Tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Assignment Management

(0)

Automated Routing

(0)

Autoresponders

(0)

Call Center Management

(0)

Change Management

(0)

Chat/Messaging

(0)

Client Portal

(0)

Collaboration Tools

(0)

Communication Management

(0)

Configurable Workflow

(0)

Contact Database

(0)

Contact Management

(0)

Customer Database

(0)

Customer History

(0)

Customer Segmentation

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Templates

(0)

Dashboard

(0)

Data Import/Export

(0)

Document Storage

(0)

Email Management

(0)

Email Templates

(0)

Event Triggered Actions

(0)

Help Desk Management

(0)

Inbox Management

(0)

Incident Management

(0)

Interaction Tracking

(0)

Issue Auditing

(0)

Issue Scheduling

(0)

IT Asset Management

(0)

Knowledge Base Management

(0)

Live Chat

(0)

Macros/Templated Responses

(0)

Multi-Channel Communication

(0)

Multi-Language

(0)

Negative Feedback Management

(0)

Performance Metrics

(0)

Problem Management

(0)

Project Management

(0)

Queue Management

(0)

Real-Time Analytics

(0)

Real-Time Chat

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Recurring Issues

(0)

Remote Access/Control

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Role-Based Permissions

(0)

Rules-Based Workflow

(0)

Search/Filter

(0)

Self Service Portal

(0)

Service Level Agreement (SLA) Management

(0)

Single Sign On

(0)

Social Media Integration

(0)

Support Ticket Management

(0)

Support Ticket Tracking

(0)

Surveys & Feedback

(0)

Tagging

(0)

Task Management

(0)

Third-Party Integrations

(0)

Visual Analytics

(0)

Widgets

(0)

Workflow Management

(0)

Cayzu alternatives

Cayzu

5.0

(31)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.9

Features

5.0

Value for Money

4.9

Customer Support

4.9

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Tidio

4.7

(464)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Cayzu pricing

Value for money rating:

4.9

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

/user

Per month

Features included:

Basic Knowledge Base
Email Channel
Social Channels
Web Widget

Team

/user

Per month

Features included:

App Integrations
Automation Rules
Basic Knowledge Base
Collision Detection
Custom Domain Mapping
Email Channel
Social Channels
Time Tracking
Web Widget

Pro

/user

Per month

Features included:

App Integrations
Asset Management
Automation Rules
Basic Knowledge Base
Collision Detection
CSAT Surveys
Custom Domain Mapping
Custom Fields
Email Channel
Multilingual Content
Multiple Ticket Forms
Reports & Dashboards
Single Sign-on
Slas and Business Hours
Social Channels
Time Tracking
Web Widget

Enterprise

Per month

Features included:

Agent Round Robin
App Integrations
Asset Management
Automation Rules
Basic Knowledge Base
Collision Detection
CSAT Surveys
Custom Agent Roles
Custom Domain Mapping
Custom Fields
Custom Ticket Views
Email Channel
Multi-Brand Support
Multilingual Content
Multiple Ticket Forms
Reports & Dashboards
Rest Based API
Single Sign-on
Slas and Business Hours
Social Channels
Ticket Dependencies
Time Tracking
Web Widget

Enterprise Plus

/user

Per month

Features included:

99.9% Uptime SLA
Agent Round Robin
App Integrations
Asset Management
Automation Rules
Basic Knowledge Base
Collision Detection
CSAT Surveys
Custom Agent Roles
Custom Domain Mapping
Custom Fields
Custom License Agreement
Custom Ticket Views
Email Channel
IP Whitelisting
Multi-Brand Support
Multilingual Content
Multiple Ticket Forms
Reports & Dashboards
Rest Based API
Single Sign-on
Slas and Business Hours
Social Channels
Ticket Dependencies
Time Tracking
Web Widget

Cayzu support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Knowledge Base

Chat

FAQs/Forum

Training options

Live Online

Videos

Webinars

Documentation

Cayzu reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.74/10

Rating distribution

Pros

“I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.”

Angie C.

IT specialist

“The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.”

Marc S.

CEO

“Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.”

Serg Z.

Senior Software Developer

Cons

“There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.”

Jennifer R.

Associate Consultant

“New kid on the block so won't have all the features that the bigger apps will have (but will soon).”

Ben P.

Chairman of the Board

“We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across.”

Pete R.

Help Desk Supervisor

Read all reviews

Cayzu FAQs

Q. What type of pricing plans does Cayzu offer?

Cayzu has the following pricing plans:
Starting from: $4.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Cayzu?

Cayzu has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Cayzu support?

Cayzu supports the following languages:
English

Q. Does Cayzu support mobile devices?

Cayzu supports the following devices:
Android, iPad, iPhone

Q. Does Cayzu offer an API?

Yes, Cayzu has an API available for use.

Q. What other apps does Cayzu integrate with?

Cayzu integrates with the following applications:
Capsule, LogMeIn Rescue, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, Zapier, tawk.to, FreshBooks, Microsoft Teams, Twitter/X, Salesforce Sales Cloud, Zoho CRM Plus, OneLogin, SugarCRM, Harvest, Okta, Slack, LogMeIn Central, LiveChat, JIRA Service Management, Meta for Business, QuickBooks Online, Olark, Highrise, SurveyMonkey, SuiteCRM, Facebook Business Suite, Salesforce Platform, HubSpot CRM

Q. What level of support does Cayzu offer?

Cayzu offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum