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Cayzu

5.0
(31)

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Cloud Based Ticket Management & Help Desk Software

(14)

Cayzu Pricing, Features, Reviews and Alternatives

Cayzu FAQs

Q. What type of pricing plans does Cayzu offer?

Cayzu has the following pricing plans:
Starting from: $4.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Cayzu?

Cayzu has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Cayzu support?

Cayzu supports the following languages:
English


Q. Does Cayzu support mobile devices?

Cayzu supports the following devices:
Android, iPad, iPhone


Q. Does Cayzu offer an API?

Yes, Cayzu has an API available for use.


Q. What other apps does Cayzu integrate with?

Cayzu integrates with the following applications:
Capsule, LogMeIn Rescue, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, Zapier, tawk.to, FreshBooks, Microsoft Teams, Twitter/X, Salesforce Sales Cloud, Zoho CRM Plus, OneLogin, SugarCRM, Harvest, Okta, Slack, LogMeIn Central, LiveChat, JIRA Service Management, Meta for Business, Quickbooks Online, Olark, Highrise, SurveyMonkey, SuiteCRM, Facebook Business Suite, Salesforce Platform, HubSpot CRM


Q. What level of support does Cayzu offer?

Cayzu offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

Cayzu product overview

Price starts from

4

/user

Per month

What is Cayzu?

Cayzu is a cloud-based customer support help desk software that was built to improve the customer support experience. The platform allows users to manage all support requests from a single cloud based portal, no matter if they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu also handles multiple products, brands and workflows.

Key benefits of using Cayzu

  • Cayzu provides an easy way to manage all support requests from a single cloud portal, no matter if they are coming in from the phone, email, Facebook, Twitter or even mobile.

  • Automate the help desk and improve efficiency and productivity with workflows and custom rules.

  • Cayzu makes it a breeze to manage the call centre with quick actions, one-click assign, resolve and meaningful organization of support content.

  • Intelligent back-office features provide users with full control over the help desk portal, plus access to real-time reports.

  • Cayzu is completely cloud based and works seamlessly in any browser so users can help customers from anywhere, any time, using remote resources.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    Live Online
    Videos
    Webinars
    Documentation

    Not sure about Cayzu? Compare it with a popular alternative

    Starting from

    4

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    12

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Cayzu pricing information

    Value for money

    4.9

    /5

    31

    Starting from

    4

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Cayzu features

    Functionality

    5.0

    /5

    31

    Total features

    77

    10 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    API
    Data Import/Export
    Customizable Templates
    Customizable Branding

    Functionality contenders

    Cayzu users reviews

    Overall Rating

    5.0

    /5

    31

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.74/10
    Rating distribution

    5

    4

    3

    2

    1

    30

    1

    0

    0

    0

    Pros
    I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
    Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.
    The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.
    Cons
    There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.
    New kid on the block so won't have all the features that the bigger apps will have (but will soon).
    We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across.

    Overall rating contenders

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