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Cayzu Logo

Cayzu

Cloud Based Ticket Management & Help Desk Software

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Cayzu Pricing, Features, Reviews and Alternatives

Cayzu product overview

Price starts from

4

/user

Per month

What is Cayzu?

Cayzu is a cloud-based customer support help desk software that was built to improve the customer support experience. The platform allows users to manage all support requests from a single cloud based portal, no matter if they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu also handles multiple products, brands and workflows.

Key benefits of using Cayzu

  • Cayzu provides an easy way to manage all support requests from a single cloud portal, no matter if they are coming in from the phone, email, Facebook, Twitter or even mobile.

  • Automate the help desk and improve efficiency and productivity with workflows and custom rules.

  • Cayzu makes it a breeze to manage the call centre with quick actions, one-click assign, resolve and meaningful organization of support content.

  • Intelligent back-office features provide users with full control over the help desk portal, plus access to real-time reports.

  • Cayzu is completely cloud based and works seamlessly in any browser so users can help customers from anywhere, any time, using remote resources.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    Live Online
    Videos
    Webinars
    Documentation

    Cayzu pricing information

    Value for money

    4.9

    /5

    31

    Starting from

    4

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Cayzu features

    Functionality

    5.0

    /5

    31

    Total features

    83

    10 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    API
    Alerts/Notifications
    Data Import/Export
    Customizable Branding
    Customer Database

    Functionality contenders

    Cayzu users reviews

    Overall Rating

    5.0

    /5

    31

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.74/10
    Rating distribution

    5

    4

    3

    2

    1

    30

    1

    0

    0

    0

    Pros
    I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
    Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.
    The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.
    Cons
    There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.
    New kid on the block so won't have all the features that the bigger apps will have (but will soon).
    We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    This software is fantastic with great user-friendly ease.

    Reviewed 5 years ago

    I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines.

    Pros

    I love how this software allows me to customize my groups for tickets, as well as brands. I can keep track of my customers and answer their questions without any hiccups. Being able to create knowledge from previous tickets helps me save time so that I don't have to type replies each time. In addition, I like that I can export data from tickets and look over them to help me review my business. The due dates and reminders help me keep track of my business; it does it for me! I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy.

    Cons

    I feel that this software can be too customizable. It is difficult to undo things and you can easily create too many categories. This can be great, but it can be a con if you tend to be disorganized. Try to keep categories for brands more general.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    US DataVault loves and appreciates Cayzu!

    Reviewed 5 years ago

    US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution! We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction. As Senior Management it is very convenient to be able to...

    Pros

    Speed, reliability, support, flexibility, customization, training and the fact they care enough to be very responsive to their Customers needs while they help that Customer support their own Clients.

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Cayzu allows me to save countless hours

    Reviewed 6 years ago

    I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!

    Pros

    The most valuable thing for me is there support team. They are always willing to help me out.

    Cons

    I didn't find anything I did not like about it.

    Vendor response

    Thanks for sharing! Glad you like it! www.cayzu.com

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Intuitive help desk is a life saver for my growing small business

    Reviewed 5 years ago

    helps us narrow down out support into 1 app that handles the differnt methods of contact. If i didn't use this i'd have to come up with something that won't integrate all of the things together, like grooveHq, but that wasn't a good fit for us, and the didn't have an app or ways to stream twitter and facebook. for an unlnown reason, when i tap my shift key, the pc is pasting a sentence i copied a few minutes ago, very fast, super fast, so all of my writing here is in lower case becasue the caps lock and the shift keys are auto-pasting that text rapidly. my industry is we sipply customer service call center and help desk solutions to other businesses, but this industry doesn't seem to be listed. customer service should be considered an industry.

    Pros

    The SLA features are a real life saver, and our report metrics are spot on now. Automation means the agent and I always know when something important happens. Our customers love it too--they don't have to feel obligated to maintain a conversation after their problem is resolved. This creates realistic expectations for the customer. If we don't hear back from the customer--Cayzu closes the ticket....

    Cons

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    It was very interesting to view a new Helpdesk software that will support internal and external.

    Reviewed 5 years ago

    The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory.

    Pros

    What I liked the most about the software is that it is accessible via phone or laptop along with the knowledgebase can be viewed on both as well. That will make for easy access for techs when they need to resolve an issue quickly. Each agent has their own dashboard so there is an option for a To Do list that can be edited. The system also has a built in SLA system that allows for easier tracking...

    Cons

    What I didn't like about the software that there was no place for inventory to be recorded or accounted for.

    Cayzu FAQs and common questions

    Q. What type of pricing plans does Cayzu offer?

    Cayzu has the following pricing plans:
    Starting from: $4.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Cayzu?

    Cayzu has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Cayzu support?

    Cayzu supports the following languages:
    English


    Q. Does Cayzu support mobile devices?

    Cayzu supports the following devices:
    Android, iPad, iPhone


    Q. Does Cayzu offer an API?

    Yes, Cayzu has an API available for use.


    Q. What other apps does Cayzu integrate with?

    Cayzu integrates with the following applications:
    Capsule, Rescue, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, Zapier, tawk.to, FreshBooks, Microsoft Teams, Twitter, Salesforce Sales Cloud, Zoho CRM Plus, OneLogin, SugarCRM, Harvest, Okta, Slack, Central, LiveChat, JIRA Service Management, Meta for Business, Quickbooks Online, Olark, Highrise, SurveyMonkey, SuiteCRM, Facebook Business Suite, Salesforce Platform, HubSpot CRM


    Q. What level of support does Cayzu offer?

    Cayzu offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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