Alternatives to Agiloft
Explore a recommended list of Agiloft alternatives for your business in 2019. Compare alternatives to Agiloft side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Modular ITSM and ITAM solution based on ITIL principles
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available. Read more about Canfigure
What users mention about CanfigureSee all reviews
Chris has been more than supportive and quick to respond, which I appreciate.
In general the experience is good. Reporting is not user friendly.
Full Lifecycle management. Outstanding vendor support.
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk PlusSee all reviews
My experience with Service Desk Plus has been great. I love how customization this software is especially for our industry.
A fantastic tool for Help Desk Admins or System Engineers.
I was impressed by the ease of use of the application.
IT Service Desk & Asset Management Software
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
What users mention about SolarWinds Service DeskSee all reviews
We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution.
Their support is amazing and they are friendly, helpful. The product is innovative and new features.
We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business.
1) Multi channel help desk software
2) Satellite help desk (Multi company help desk )
3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk
What users mention about Vision HelpdeskSee all reviews
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.
We highly recommend Vision Help Desk Software.
Leading Enterprise Contract Management Platform in the Cloud
What users mention about Icertis (ICM)See all reviews
The staff is very supportive and engaging. This helped make a super easy transition, with a great product.
There is very little that I dislike at the moment. Since it has only been a short time of use, I haven't found anything that really bothers me yet.
It is a software that is very easy to use and I have no criticism about it because it has helped me a lot in the preparation of contracts, their compliance and administration.
Cloud-based help desk service
iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Read more about iHelpDesk
Help desk and asset management
Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one central… Read more about Track-It!
What users mention about Track-It!See all reviews
Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management.
Very easy to setup and the community that supports it offers a wealth of knowledge and information.
Have issues with audits failing or not working. Database issues from time to time.
Web based help desk management software
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features. Read more about ServiceWise
Customer support and business process management
Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more. Read more about CustomerWise
Internal & external knowledge base and forum management platform
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities.
By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Read more about SmartSupport
Secure Contract and Document Management Platform
SpringCM is a secure, cloud-based platform that manages and automates any document-centric business process including contracts. Read more about SpringCM
What users mention about SpringCMSee all reviews
The implementation team was fantastic. They took the time to learn about our business and needs to help get all elements correct.
What I like most is that all functionalities are accessible to all users. All functionalities are in detailed and shown in the application.
The ability to set it up how best fits the organization.
IT help desk management software
Helpdesk Pilot is a customer support and IT help desk management software that combines email management, ticket management, issue tracking and reporting. The solution caters to both IT support and customer support departments across a range of industries, from education to technology. Read more about Helpdesk Pilot
Help Desk, Service Management, Enterprise Solution
e-ServiceSuite .., ITSM/BSM Business Solution
Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level Management - Configuration Management (CMDB) - Knowledge Management - Capacity Management - Availability Management - Service Catalog - Release & Deployment Management -
Financial Management - Service Po… Read more about e-ServiceSuite
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA
What users mention about HarmonyPSASee all reviews
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Great system for complex billings, dealing with finance functionality and report building.
We looked at several products including best of breed in several spaces however integration was going to prove challenging.
100% free CRM, collaboration and communication tool suite
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
What users mention about Bitrix24See all reviews
Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost.
After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities.
I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Simple service desk built on Jira
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Desk
What users mention about Jira Service DeskSee all reviews
The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it.
So easy customized and really helpful for improvement working process. Very recommended to using this.
It has been good and we are happy with the number of features that have been added.
ITIL Certified IT Service and Asset Management Solution
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. Read more about VIZOR HelpDesk & Assets
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
What users mention about Alloy NavigatorSee all reviews
We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
The ability to get a good picture of the support organization.
Great product, everything is linked for ease of access.
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
What users mention about SysAidSee all reviews
Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more.
Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us.
Very happy with all the members involved, from install to support. Satisfied with the product.
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesk
What users mention about ZendeskSee all reviews
The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them.
Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best.
Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Intelligent low-code and process management platform
Bpm’online studio enterprise is an intelligent low-code and process management platform for medium and large organizations with out-of-the-box solutions and templates. Read more about bpm'online studio
What users mention about bpm'online studioSee all reviews
You have to be aware of the changes that you make from the beginning or it would be difficult to go back.
Integration of the bpm’online system created a single hub for our data points.
The Lean management platform
Pipefy is the Lean Management Platform - we help anyone take control of their daily work. Our software puts the proven benefits of Lean management within easy reach, including greater agility, improved efficiency and higher quality outcomes. Read more about Pipefy
What users mention about PipefySee all reviews
I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process.
The easy way to create your own processes, friendly interface and connections. Support is a great differential too.
I love that it is so easy to use and to personalize, creating a unique and useful tool.
Customer service & support software
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
What users mention about Salesforce Service CloudSee all reviews
Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime.
This service helps provide quality care for a program that has tremendously changed our organization for the better.
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service DeskSee all reviews
Great functionality and ease of use. Simple to learn, simple to master.
Flexible, Trusted, Reliable Service Desk Software
Vivantio is flexible, reliable, trusted service management software.
From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio Pro
What users mention about Vivantio ProSee all reviews
Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues.
Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.
Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.
IT service desk software
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more. Read more about InvGate Service Desk
What users mention about InvGate Service DeskSee all reviews
Product is easy to understand and looks great – mobile view is best in class.
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk
What users mention about Zoho DeskSee all reviews
The dashboard is of a great help for management. It creates a competitive spirit between the agents.
It has a great and clean interface with many options that helps to reduce processing request times.
My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
B2B Customer Support Software
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport
What users mention about TeamSupportSee all reviews
What we have been most impressed with is the willingness of the company to help with implementation and customization.
Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air.
Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
Online Customer Support Software & Helpdesk Solution
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents. Read more about Freshdesk
What users mention about FreshdeskSee all reviews
We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk.
I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs.
Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
Cloud-based digital workflow management automation platform
The Nintex Workflow Cloud solution enables users to automate complex business workflow processes with minimal deployment costs and multiple integrations. Read more about Nintex
What users mention about NintexSee all reviews
The item has a decent and solid work process demonstrate which is extremely dependable and furthermore gives chance to troubleshoot the issue.
We have spent a great deal of cash and endeavors in tweaking part of SharePoint application.
It's rather simple to use, administer and maintain. Once it's deployed you're typically good to go.
Email management software and shared inbox for teams
Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in a single collaborative platform. Read more about Front
What users mention about FrontSee all reviews
There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.
Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.
Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
Incident Management & Operations Performance Software
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations. Read more about PagerDuty
What users mention about PagerDutySee all reviews
Pagerduty has great scheduling features and excellent options for customizing your notifications.
We run a good shift rotation that keeps our guys healthy and this removes a lot of stress. Handling changes to rosters is easy and comfortable.
Great product to make sure things are taken care of in emergencies.
IT Systems Management Software for SMBs and MSPs
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more. Read more about Kaseya VSA
What users mention about Kaseya VSASee all reviews
Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive.
Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.
The reports are easy to generate and use especially for budget decisions.
Remote monitoring & management platform
NinjaRMM is a security-centric remote monitoring & management platform that enables the automation of IT infrastructure management & cloud network monitoring. Read more about NinjaRMM
What users mention about NinjaRMMSee all reviews
Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use.
I love the fact that we can use our own icons and give it our own flair. Reports - They look nice and are simple to understand.
Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used.
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
Alerting and on-call management for always-on services
Alerts, notifications and incident management service for dev and ops teams (development and operations) integrated with monitoring tools and push notifications. Read more about Opsgenie
What users mention about OpsgenieSee all reviews
We were able to get a really good Pricing and Number of integrations is awesome.
I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts.
Automation software for all Professional Service Businesses
Accelo lets you manage all your client work in one powerful cloud-based solution - from prospect to payment and everything in between. Accelo helps you to gain visibility into the performance of your entire business so that you can easily deliver the work your clients love. Read more about Accelo
What users mention about AcceloSee all reviews
We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn.
Great solution for bringing all of our prospect and project management together.
Love that it’s easy to use communicate with your team and track your time.
Low-code platform to build custom business apps
Zoho Creator is a web-based, low-code platform that lets everyone build custom mobile-ready business apps without any prior technical knowledge. Read more about Zoho Creator
What users mention about Zoho CreatorSee all reviews
Awesome, I love Zoho Creator. We use it for many different parts of our business to complement what we accomplish with Zoho CRM.
There are a ton of apps, or "dashboards" which allow you to get meaningful insights into data, and display them in a nice easy to use manner.
Great value, especially when included as part of the Zoho One bundle. Good solution for the right business applications.
Task & project automation for growing teams
Rindle is a task and project management automation tool that helps businesses save hundreds of hours by putting their projects on autopilot. Read more about Rindle
Mobile Forms Software for Inspection, Audits, Safety Checks
Form.com is a web-based form automation solution that enables the creation of customized forms, form deployment, and management of data collected in the forms. Read more about Form.com
What users mention about Form.comSee all reviews
It's a good tool and time saver too. The price for this product is just the right.
I started using this on trial and now on a pro side. Scripting automation routines is simple and works both offline and online.
I used this software for a while. It is simple, straightforward, and technically advanced.
Project & Issue Tracking Software - See why we're #1!
JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity. Read more about JIRA Software
What users mention about JIRA SoftwareSee all reviews
The ease of linking tickets, great visibility and powerful team reports. Very scaleable and works great together with Confluence.
What I like most about Jira is that it consists of numerous interesting features. I like its extreme ease of use.
This solution allowed my team and me the ability to track our projects in a sufficient manner that lead to great project success.
Manage your projects from start to finish with Wrike
Wrike is a collaboration & project management tool that helps users manage projects from start to finish, providing full visibility and control over tasks. Read more about Wrike
What users mention about WrikeSee all reviews
Stellar software and people. Wrike and its team are outstanding and have created the best project manager solution out there.
Easy to use, once you have information in repeating for the next project works great, love the gannet charts, love the integration with gmail.
Good reports to read, easy and clean app to look and use. Good way to share comments and notes with each other on different projects.
Cloud based Document management and workflow automation.
DocuVantage OnDemand is a document management solution for capturing, distributing, storing, managing, and collaborating on documents across organizations. The cloud-based tool also allows businesses to create custom workflows, manage governance and records, and integrate email and fax. Read more about DocuVantage OnDemand
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Live Chat Software and Virtual agent for SMBs
Cloud Based Help Desk Software That Actually Helps
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Read more about Cayzu
What users mention about CayzuSee all reviews
What I found was a great team with a great product that I would recommend to all of my colleagues.
Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture.
I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy.
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
AI-based customer service management solution
ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service management. ThinkOwl is an AI-based platform which collects & analyzes customer interactions across different channels such as live chat, Facebook & Twitter. Read more about ThinkOwl
Collaborative remote access solution
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
Web based customer support
Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about PureCloud
What users mention about PureCloudSee all reviews
For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations.
PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture.
It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
What users mention about UJETSee all reviews
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
I consider myself a critic. However, there is very little to critique with UJET.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Web-based help desk designed for better customer experience
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools. Read more about Help Scout
What users mention about Help ScoutSee all reviews
Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability.
There are some minor things that I'd be happy if help scout improve upon, but otherwise I'm very happy with them.
It is a great resource to help you stay organized and allows you to not have to give your personal email/information to clients.
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
What users mention about LiveChatSee all reviews
Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect.
Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain.
Love it when I visit a site that has LiveChat. Love that it is free for the end user.
Cloud Contact Center Software
NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Read more about NICE inContact
What users mention about NICE inContactSee all reviews
I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing.
They are, by far, the worst company I've ever had the horrible experience of dealing with.
How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
What users mention about Agile CRMSee all reviews
Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful.
I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing.
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent
What users mention about LiveAgentSee all reviews
The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses.
I love using the multi channels provided with a monthly pricing which is affordable for any company.
Its cost friendly and there is just so much more that this offers than the others I have used in the past both free and paid.
Accelerating deals from propose to close
PandaDoc is document management software that streamlines sales proposals, contracts, and other docs with e-sign, templates, analytics, CPQ, & CRM integrations. Read more about PandaDoc
What users mention about PandaDocSee all reviews
Best part of this software is that its easy to use , very intuitive and super fast. Best part which I like is that I can add video to document.
Love the content library. Love love love the integration with Hubspot (can you now make an invoice system that does the same).
It was very seamless to combine my favorite apps and docs. The ease of using it is amazing and makes for fast results.
Platform to manage workflow & automate business processes
Fluix is a platform to streamline the document flow and communication between field teams, customers and back office. With Fluix workflows companies collect field data and get real-time insights. Read more about Fluix
What users mention about FluixSee all reviews
Their customer support is stunning, and we managed to transfer all of our processes into electronic form within a month.
Customizable mobile business apps and forms
GoCanvas is a cloud-based software service that enables businesses to replace expensive and inefficient paper forms with powerful apps on their smartphones and tablets. GoCanvas enables users to collect information using mobile devices, share that information and easily integrate with existing backend systems. Read more about GoCanvas
What users mention about GoCanvasSee all reviews
We do all our training exams on tablets and laptops and all of our inspections (forklift, vehicle, ladder, fire extinquishers, eye wash stations, hoists, cranes, scales and all filed with no paper!).
Some forms do not open correctly which is embarrassing when the client informs you of this.
Team workflow, SOP and recurring process management platform
Process Street is the easiest way to manage your teams workflows, recurring processes (BPM) and standard operating procedures (SOPs). Easily create and customize checklists with text, images, video, and more. Streamline the approval process with conditional logic, automations, and integrations. Read more about Process Street
What users mention about Process StreetSee all reviews
I love how easy it is to use and that we can embed Processes into blog posts. Thank you Process Street for a great product.
Deceptively easy but rather powerful. A great way for a team to share procedures in a way that is sustainable and used.
Its been great, the support has been fantastic while I got integrations and process design sorted.
Fixed Asset and IT Asset tracking
AssetCloud enables government and education organizations to automate asset management including check-in/check-out, auditing and reporting. Read more about AssetCloud
What users mention about AssetCloudSee all reviews
I liked the concept of being able to let my employees access all inventory and track at any time it seemed like a great idea.
It also has excellent report generation software which is valuable for having an at a glance overview of how assets are being used.
Over priced! and hard to learn the software! it is just very difficult and very expensive and price almost doubles with every user.
Affordable Asset Tracking & Inventory Management
What users mention about GoCodes Asset ManagementSee all reviews
We have had great luck, but some features that would be helpful to the software would really make this a top notch product.
The nice thing is that we can bulk describe and allocate units. On the phone makes it easy on the go for a large non profit like us.
Ease of use for assets management. Good value for the money.
Visual asset & equipment management solution
SpaceRunner is a web-based planning & management solution that visualizes equipment, assets, and other data on any virtual image, map or floor plan. Track and relate information about assets in that space such as information like warranties, maintenance performed, part numbers and serial numbers. Read more about SpaceRunner
Asset management & tracking tool
Reftab is an asset management and tracking solution for businesses to track fixed assets, licenses, and accessories. The cloud-based tool offers features including a check in and check out functionality, barcode and QR-code scanning, loan tracking, asset reservations, reporting, and more. Read more about Reftab
Configurable Fixed Asset Tracking Software & Apps
Asset Panda's cloud-based asset tracking & management platform supports work order management, purchase order management, compliance management, check in & check out, depreciation, service management, enterprise service desk solutions, & more, plus iOS & Android mobile apps… Read more about Asset Panda
What users mention about Asset PandaSee all reviews
User Interface: Asset Panda is fairly simple to use and can integrate well with almost any environment - no matter how complex it is.
Simplest inventory management & asset tracking software
Sortly is a visual, photo based inventory management and asset tracking app that is built specifically for the needs of small businesses. Read more about Sortly Pro
What users mention about Sortly ProSee all reviews
Twice we lost several entries/data due to updates or system errors. We were unable to recover that data which was frustrating.
I like how it is user friendly, and an excellent organizational tool. I love that I can customize it to my organization.
This software works extremely well, the structure of it is brilliant. I love how it integrates with dropbox and creates a filing hierchy.
Mobile computerized maintenance management software
UpKeep is a mobile computerized maintenance management software (CMMS) which allows users to manage their team, assign work orders, sync devices, and more. Read more about UpKeep
What users mention about UpKeepSee all reviews
The software is unquestionably great but is only as good as the team that developed it, fortunately they are fantastic too.
I like the ease of use and the ability to instantly upload different items like assets with a few clicks of the mouse.
The customer service is outstanding, its very easy to get reps on the phone and they are extremely helpful.
Asset Tracking and Maintenance Software
Track and manage check-outs, locations and maintenance schedules of your assets with our cloud based asset management software. QR/Barcode & RFID integration. Read more about EZOfficeInventory
What users mention about EZOfficeInventorySee all reviews
One of the best features is the easy export function. We also love the way we can add photos about the equipment.
IT service management solution for businesses of all sizes
EV Service Manager, by EasyVista, is a cloud-based IT service management (ITSM) solution, which assists organizations of all sizes with incident tracking and task management. Key features include trend analysis, request fulfillment, financial management, and reporting. Read more about EV Service Manager
Remote monitoring & management platform
SolarWinds Remote Monitoring & Management offers patch, AV and backup management, automation, service desk, lightning fast remote control, & more. Read more about SolarWinds RMM
Customizable IT service management solution
What users mention about Cherwell Service ManagementSee all reviews
Cherwell Service Management is a very good system and I can recommend it to other companies. I like auto-creating tickets and inventory.
We track trouble tickets and have cases that are attached to the tickets that way we can keep track of work.
This makes creating/modifying a Customer Portal very painful. The Browser Client for technicians is also quite buggy.
Remote monitoring & management for managed service providers
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in. Read more about Naverisk
Service desk & IT service management
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency. Read more about Serviceaide
What users mention about ServiceaideSee all reviews
We are very pleased with the overall product capability, ease of use, and feature rich environment.
I hope they continue to improve for the market that each time needs quality and confidence.
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Help desk & service management
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for
IT, facilities management, and HR help desks to aid communications. Read more about TOPdesk
What users mention about TOPdeskSee all reviews
TOPdesk are an excellent company to work with, very responsive and helpful. You are made to feel like part of the wider team.
Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.
TopDesk is actively developing its product which is awesome. It is a good ticket system that gets the job done.
Unified project management & help desk software
TeamHeadquarters is a unified service desk and project management solution, with tools for managing tickets, resources, assets, teams, timesheets, and more. Read more about TeamHeadquarters
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn RescueSee all reviews
What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes.
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
Software is very reliable and easy to use. Works fine even with slow internet connection.
A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. Read more about ConnectWise Manage
What users mention about ConnectWise ManageSee all reviews
There are a lot of great features that are drilled down into the application. In a day to day use it's been a great tool for our office.
Whilst it is still a work in progress, we are definitely using ConnectWise to improve our business processes and effectiveness.
Since I've adopted that philosophy, I have been much more pleased and relaxed about using it and implementing it further into my business.
All-in-One MSP Software for MSPs and IT Support Companies
All-in-One RMM Solution for MSPs and IT Support Companies. Combining RMM, PSA, Remote Access and more! Atera's Pricing Is Pay Per Technician, With Unlimited Devices. Read more about Atera
What users mention about AteraSee all reviews
I like the product very much it works like a charm and is very useful for managed services. We use it for the contracts with our customers.
Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform.
Sometimes the website would crash and we'd have to wait for support to fix it. Other than that the cost was the biggest problem.
Remote Support Software That Always Works
Remote support software designed for delivering on-demand and unattended support from anywhere in the world. Read more about FixMe.IT
What users mention about FixMe.ITSee all reviews
The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often.
Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.
Online project management tool for developers
Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts. Read more about Backlog
What users mention about BacklogSee all reviews
I can't have the statistics I want at Home, I can't see overall my project. I Hope Backlog can be developed and help us more in the future.
Absolutely fantastic way to manage your pest control business. Managing has never been so easy.
M very happy working with Backlog tool. Email notifications are insanely useful for tracking changes.
Leaders with Contract Management Software!
CobbleStone is a world-wide leader in providing advanced contract management software. It is used by professionals to better manage contracts, agreements, and other committals. CobbleStone Contract Management Software includes powerful features including: contract tracking, vendor & customer management, contract authoring with field merging from te… Read more about Contract Insight
What users mention about Contract InsightSee all reviews
We reviewed other contract management software for months before selecting CobbleStone. We mad the right choice.
The only downside I can see was there wasn't a mobile app but they have listened to our feedback and added this within the past few months.
Customer support was very helpful in guiding us through the initial install. Questions were followed up quickly from their support staff.
Document management and eSignature solution
MSB Docs is a paperless document management and electronic signature capture solution for businesses of all sizes. It allows users to customize complex workflow needs and automate manual processes while adhering to global compliance with a legally admissible, cloud-based eSigning solution. Read more about MSB Docs
Close Better Contracts Faster with Smart Collaboration
Parley Pro is a cloud-based, modern contract lifecycle management platform that helps organizations close better contracts faster with Smart Collaboration. Read more about Parley Pro
Automation, insights and best practices to grow a business.
The Armatic platform enhances the power of your existing accounting/ ERP software and your existing CRM system with workflow automation, powerful business intelligence and fully integrated cross-department communications functionality to automate tasks in finance, sales, support, HR and operations. Read more about Armatic
All-in-one, full Lifecycle Contract Management Platform
Concord is an all-in-one contract success platform Concord that enables companies to accelerate growth while maintaining flawless compliance. Read more about Concord
What users mention about ConcordSee all reviews
Great for small companies - - great if you have many contract types.
Overall this software could be improved and made more intuitive, but it's still very helpful now.
Concord has all the right features, designed well & for the right price.
Your adaptable & easy to use quality management solution
The most adaptable & easy to use quality management software. The QT9 QMS is a highly modular web-based system designed for biomedical, pharmaceutical, medical device, aerospace and general manufacturing companies. Automate ISO 9001, ISO 13485 with FDA 21 CFR Part 11 electronic signature compliance. Read more about QT9 Quality Management
What users mention about QT9 Quality ManagementSee all reviews
I also find the management review module excellent, and has saved me a lot of time in terms of how I used to manage this feature.
Great product for small size companies and also nice to manage multi-sites of small sizes.
I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place.
Multi-channel Customer Communication Platform
Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing. Read more about Acquire
CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials
What users mention about Salesforce EssentialsSee all reviews
The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad.
Very helpful and friendly software, the interaction between customer and the company is great.
I really love the ease of setting up Desk.com and my Agents love the user interface.
Audio-Visual Guidance to your Website
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Read more about Toonimo
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
Smartsupp is Free Live Chat with visitor recording
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. Your customers are on your website right now. Chat with them and look what they do. Read more about Smartsupp Live Chat
What users mention about Smartsupp Live ChatSee all reviews
Customer care service is great. I strongly recommend to try and see for yourself benefits on app.
There is another problem, with alerts and alarm voices. They does not work on my cellphone at all.
Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Free online appointment booking software
Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and cancel appointments automatically. Read more about Bookafy
What users mention about BookafySee all reviews
For a small business owner who is the only person at the business, this led to embarrassing interactions when someone walked in and I had no idea why they were there.
It is simple, and the customer services is so great whenever you have questions. Thank you Bookafy for making such an easy system to use.
About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance.
Integrated sales & marketing software for growing teams
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
What users mention about EngageBaySee all reviews
Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently.
Customer service was amazing and the platform was suprisingly so easy to use.
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
A cloud-based business phone service
FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream
What users mention about FluentStreamSee all reviews
We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front.
Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.
This is easy, the service is responsive... the price is right, the reliability is exceptional.
Accelerate Digital Adoption
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives digital adoption and user enablement to enhance productivity and engagement. Read more about Whatfix
What users mention about WhatfixSee all reviews
I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product.
We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
The ONLY BPM platform with time-based process automation!
Intuitive. Comprehensive. No-code. Discover Process Director, the only process automation platform incorporating the element of time. With 4 consecutive years on the Gartner Magic Quadrant Process Director empowers IT teams & business users to rapidly create & deploy sophisticated, customized apps. Read more about Process Director