ARI - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate ARI's billing and invoicing capabilities for their efficiency and accuracy in recording charges for parts and labor. They find the ability to send invoices via text or email and the integration with payment options like PayPal and Square very helpful. Users report issues with system freezing, duplicate payments, and invoice numbering, which cause accounting problems. They also mention the need for more customization and integration with additional payment providers. Of the 125 ARI users who gave detailed accounts of their use of Billing & Invoicing, 96% rated this feature as important or highly important.

Users report that ARI's labor rates capabilities save time by allowing them to set and adjust rates in advance for different services. They appreciate the ability to create multiple rates for various jobs and customers, which helps in accurate invoicing and projections. However, some reviewers feel the capability could be more customizable and mention the need for integration with third-party services like Mitchell and Identifix. Of the 61 ARI users who gave detailed accounts of their use of Labor Rates, 95% rated this feature as important or highly important.

Reviewers indicate that ARI's quotes and estimates capabilities streamline the process of providing accurate cost projections to customers. They appreciate the ease of converting estimates to invoices and the ability to send them via email or text. Users find the capability helpful for maintaining professionalism and transparency, although some mention difficulties in finding invoices and the need for better customization. Of the 97 ARI users who gave detailed accounts of their use of Quotes/Estimates, 93% rated this feature as important or highly important.

Users report that ARI's service history capabilities provide a comprehensive record of past services and repairs, which helps in tracking vehicle maintenance and ensuring consistent service quality. They find it valuable for diagnosing issues, managing warranties, and enhancing customer trust. Some reviewers mention difficulties in accessing previous notes and the need for easier navigation through service history records. Of the 85 ARI users who gave detailed accounts of their use of Service History, 91% rated this feature as important or highly important.

Reviewers indicate that ARI's work order management capabilities enhance efficiency by organizing tasks, tracking progress in real-time, and ensuring accurate documentation. They appreciate the ability to categorize work orders, assign tasks to employees, and maintain organization. Some users suggest improvements in the search capability and the ability to duplicate work orders for similar tasks. Of the 88 ARI users who gave detailed accounts of their use of Work Order Management, 88% rated this feature as important or highly important.

Users report that ARI's VIN lookup capabilities save time and reduce errors by ensuring accurate vehicle details are included in invoices and service records. They appreciate the ability to scan VIN plates and access detailed vehicle information, including Carfax history reports. Some reviewers mention occasional inaccuracies and the need for more detailed information, especially for specific vehicle models. Of the 82 ARI users who gave detailed accounts of their use of VIN Lookup, 84% rated this feature as important or highly important.