App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Avaya Experience Platform
5
9
4
1
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Contact center management solution
Last updated: August 2026
Avaya Experience Platform Alternatives & Competitors (2026)
Top 5 free alternatives
Ricochet360
Customer relationship management and auto dialer solution
0.6
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Escalation
5/5
Alerts/Notifications
5/5
API
5/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
LiveAgent
Cloud-based customer service platform for all sizes
0.4
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
InfoFlo
HIPAA compaliant case management software
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
5/5
Alerts/Escalation
4.5/5
Access Controls/Permissions
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Bitrix24
Cloud & on-premises workspace for all business sizes
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Salesforce Service Cloud
AI powered customer service management platform
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.1
Value for money
Starting price
No pricing info
0.5
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.1
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.2
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.1
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.6
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Automated Routing
5/5
Automatic Call Distribution
4.9/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Automated Routing
5/5
Activity Dashboard
4.7/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.3
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.2
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Dashboard
4/5
Access Controls/Permissions
3/5
A/B Testing
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Automatic Call Distribution
5/5
Access Controls/Permissions
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Value for money
Starting price
No pricing info
0.7
Functionality
Automated Routing
5/5
Access Controls/Permissions
N/A
AI Copilot
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.3
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5