App comparison
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Avaya Experience Platform
5
9
4
1
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Contact center management solution
Last updated: August 2026
Avaya Experience Platform Alternatives & Competitors (2026)
Top 5 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.4
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
InfoFlo
HIPAA compaliant case management software
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
5/5
Alerts/Escalation
4.5/5
Access Controls/Permissions
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Zoho Desk
Customer service software for businesses of all sizes
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Freshdesk
Online helpdesk system and customer service software
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Bitrix24
All in one business management workspace
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Salesforce Service Cloud
AI powered customer service management platform
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.1
Value for money
Starting price
No pricing info
0.5
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.1
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.2
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.1
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.6
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Automated Routing
5/5
Automatic Call Distribution
4.9/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Automated Routing
5/5
Activity Dashboard
4.7/5
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.2
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Dashboard
4/5
Access Controls/Permissions
3/5
A/B Testing
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
Value for money
Starting price
No pricing info
0.7
Functionality
Automated Routing
5/5
Access Controls/Permissions
N/A
AI Copilot
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5
0.3
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Call Transfer
5/5
Chat/Messaging
5/5
Call Recording
4.9/5