AzureDesk Pricing Plan & Cost Guide

AzureDesk

Help desk software for SMBs

4.56/5 (34 reviews)

AzureDesk Pricing

Starting from: $5.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

Competitors Pricing

NetHelpDesk

Starting from: £21.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

EvantoDesk

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

QwikDial

Starting from: $0.06/month
Pricing model: Freemium, One-time License, Subscription

everything HelpDesk

Starting from: $20.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does AzureDesk compare with other Customer Service & Support apps?

Subscription plan?

AzureDesk



98% of apps offer a
subscription plan

Free trial?

AzureDesk



87% of apps have a
free trial

Freemium plan?

AzureDesk



29% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




AzureDesk Pricing Reviews

Pros
  • The support level.
  • Does what it says. It is simple and easy to use. Layout of the screen is nice and clean. all in all good system.
  • It is very easy to use and helps me keep all my projects organized for multiple clients at once. It is an important tool.
  • We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.
Cons
  • We would like more rules to allow things like automatic assignment of cases.
  • It needs to have more integrations, like the other main tools of the market.
  • The only issue at present is the time it takes to draw down information for reports from the dashboard.
  • It's lack of custom fields and ability to modify the contact information directly from within a ticket.
100%
recommended this to a friend or a colleague

10 reviewers had the following to say about AzureDesk's pricing:

TJ Smith

A good value for the cost

Used daily for less than 6 months
Reviewed 2017-12-05
Review Source: Capterra

An economical way to stay on track and organize all work activityIt is very easy to use and helps me keep all my projects organized for multiple clients at once. It is an important tool.

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AzureDesk

Help desk software for SMBs

Stefan Bakken

Cheap, and functional. Works well.

Used daily for less than 6 months
Reviewed 2018-02-02
Review Source: Capterra

Functional Help Desk with JIRA integration at a great price pointPrice point is really good. The customer support is always very responsive to me. Feature set is pretty basic, but it gets the job done. JIRA integration is a plus.

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AzureDesk

Help desk software for SMBs

Rod Biagtan

Excellent customer service that's eager to help

Used daily for less than 6 months
Reviewed 2017-07-19
Review Source: Capterra

Provides a cloud-based incident management system.I like the value for the money. It's a great value. I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

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AzureDesk

Help desk software for SMBs

Bahuguna Goyal

Awesome Customer Support Software

Used daily for 6-12 months
Reviewed 2016-12-06
Review Source: Capterra

AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

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AzureDesk

Help desk software for SMBs

Brad Shields

Azuredesk - Suits our business, developers very receptive to our suggestions

Used daily for less than 6 months
Reviewed 2017-03-28
Review Source: Capterra

We were looking for an economical tool to help us with our support cases. Previously we just used a support email and found that we were duplicating our efforts to respond to cases. We now have visibility of the case, who is assigned, its history and our support team can look back and see solutions for previous and similar cases. We can also get an overview of cases by support person, customer, product etc.it gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

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AzureDesk

Help desk software for SMBs

Carmel Ryan

used as a ticketing desk

Used daily for less than 6 months
Reviewed 2017-07-20
Review Source: Capterra

Does what it says. It is simple and easy to use. Layout of the screen is nice and clean. all in all good system.

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AzureDesk

Help desk software for SMBs

Steve Parlby

An easy intuitive product to use and was implemented within the same day.

Used daily for less than 6 months
Reviewed 2017-07-22
Review Source: Capterra

Consolidated support calls and management informationClean and uncluttered application, great value for money and the support is great, with no delay in responding to calls. Being able to assign calls to external organisations is also a big benefit to us.

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AzureDesk

Help desk software for SMBs

Shaun Dunham

Experience with the product has been great!

Used daily for less than 6 months
Reviewed 2017-07-13
Review Source: Capterra

Ease of use is great. Customer Service is excellent. AzureDesk was able to import items from our previous system to expedite set up. The cost is a fraction of previous CSR software.

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AzureDesk

Help desk software for SMBs

Ian Crocker

A smart, simple and cost effective solution for SME trying to manage service desk calls

Used daily for less than 6 months
Reviewed 2017-07-24
Review Source: Capterra

A smart, simple and cost effective solution for SME trying to manage service desk calls. It was quick and easy to setup, its simple to use and navigate and I would highly recommend to others.

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AzureDesk

Help desk software for SMBs

Julio Carvalho

Low price and excellent support.

Used daily for less than 6 months
Reviewed 2017-04-27
Review Source: Capterra

At these points I have not found any other solution that can overcome Azuredesk. In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available. This still needs to add some integration features to achieve excellence. But in what is necessary, attend quietly. What's more, they keep hearing suggestions and improving.The support level.

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AzureDesk

Help desk software for SMBs