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BOSSDesk Logo

BOSSDesk a FrontRunner in Help Desk Software

Last updated: January 2025

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BOSSDesk Alternatives & Competitors

Top 2 free alternatives

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Devices supported


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Integrated with


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Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
BOSSDesk logo

68

179

98

features in common

68

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(126)

Top features

  • Call Center Management

    5.0

  • Collaboration Tools

    5.0

  • Surveys & Feedback

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.5

BOSSDesk logo
4.7

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
JIRA Service Management logo

The only ITSM solution built on the Jira platform

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Features

Total

JIRA Service Management logo
BOSSDesk logo

68

112

98

features in common

68

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(707)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(126)

Top features

  • Call Center Management

    5.0

  • Collaboration Tools

    5.0

  • Surveys & Feedback

    5.0

Pricing

Starting from

$19.04/month

Value for money

JIRA Service Management logo
4.3

0.4

BOSSDesk logo
4.7

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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Features

Total

SolarWinds Service Desk logo
BOSSDesk logo

72

93

98

features in common

72

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(574)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(126)

Top features

  • Call Center Management

    5.0

  • Collaboration Tools

    5.0

  • Surveys & Feedback

    5.0

Pricing

Starting from

$39/month

Value for money

SolarWinds Service Desk logo
4.5

0.2

BOSSDesk logo
4.7

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Freshservice logo

A complete IT service management (ITSM) tool for business

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Features

Total

Freshservice logo
BOSSDesk logo

79

131

98

features in common

79

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(595)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • Investigation Management

    5.0

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(126)

Top features

  • Call Center Management

    5.0

  • Collaboration Tools

    5.0

  • Surveys & Feedback

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.3

BOSSDesk logo
4.7

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
BOSSDesk logo

58

112

98

features in common

58

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(126)

Top features

  • Call Center Management

    5.0

  • Collaboration Tools

    5.0

  • Surveys & Feedback

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.3

BOSSDesk logo
4.7

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.