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Chat Metrics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversation as a Service (CaaS) live chat software
Table of Contents
Chat Metrics - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Chat Metrics overview
What is Chat Metrics?
Chat Metrics is a live chat software designed to help businesses communicate with website visitors in real-time and improve overall lead conversion rates. Organizations can maintain a history of chats, view transcripts based on metrics such as category, status, or action, and download them in CSV format according to requirements.
Chat Metrics allows administrators to create multiple user accounts, configure role-based permissions for customer service, sales, and management representatives, and provide limited access across chats, reports, archives, invoices, and settings. Supervisors can track generated leads on a dedicated page and set up custom fields to collect website visitors' information including name, email, phone number, company, and budget. Organizations can also gain visibility into revenue opportunities, chats, lead conversations, ratings, and multiple websites based on custom time range on a centralized dashboard.
Chat Metrics facilitates integration with various third-party customer relationship management (CRM), messaging, and marketing automation systems such as Typeform, Salesforce, Insightly CRM, Trello, Slack, ActiveCampaign, and more.
Starting price
per month
Alternatives
with better value for money
Chat Metrics’s user interface
Chat Metrics reviews
Overall rating
4.8
/5
14
Positive reviews
93
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
12
1
1
0
0
Oscar W.
Intelligence Instructor
Mickey B.
Technology Consultant
Stephanie A.
Marketing Coordinator
stuart c.
Managing Director
Karen A.
Managing Director
Su T.
Marketing Manager
Who uses Chat Metrics?
Based on 14 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsChat Metrics's key features
Most critical features, based on insights from Chat Metrics users:
All Chat Metrics features
Features rating:
Chat Metrics alternatives
Chat Metrics
Starting from
21.5
Per month
Intercom
Starting from
39
Per month
LiveAgent
Starting from
15
Per month
Avochato
Starting from
1
Per month
Chat Metrics pricing
Value for money rating:
Starting from
21.5
Per month
Per Feature
User opinions about Chat Metrics price and value
Value for money rating:
To see what individual users think of Chat Metrics's price and value, check out the review snippets below.
Oscar W.
Intelligence Instructor
Mickey B.
Technology Consultant
Chat Metrics integrations (9)
Chat Metrics support options
Typical customers
Platforms supported
Support options
Training options
Chat Metrics FAQs
Chat Metrics has the following pricing plans:
Starting from: $21.50/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Chat Metrics?
Chat Metrics has the following typical customers:
Mid Size Business, Small Business
Q. What languages does Chat Metrics support?
Chat Metrics supports the following languages:
English
Q. Does Chat Metrics offer an API?
Yes, Chat Metrics has an API available for use.
Q. What other apps does Chat Metrics integrate with?
Chat Metrics integrates with the following applications:
Insightly, ActiveCampaign, Trello, Agile CRM, Salesforce Marketing Cloud Account Engagement, Slack, Typeform, Keap, HubSpot CRM
Q. What level of support does Chat Metrics offer?
Chat Metrics offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base