App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Cisco Finesse
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Service solution with digital experience
Cisco Finesse Alternatives & Competitors (2026)
Top 7 free alternatives
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
No pricing info
0.4
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Smartsheet
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online work execution platform for businesses of all sizes
0.3
Value for money
Starting price
No pricing info
0.5
Functionality
SSL Security
5/5
Payroll Management
5/5
Multi-board
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
Value for money
Starting price
No pricing info
0.5
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.6
Value for money
Starting price
No pricing info
0.6
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.4
Value for money
Starting price
No pricing info
0.7
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Connecteam
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enhance employee management with the only all-in-one app
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Mobile App
5/5
Time Off Requests
5/5
Online Booking
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
0.6
Value for money
Starting price
No pricing info
0.7
Functionality
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management and decision tree software
0.5
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Customizable Branding
5/5
Knowledge Base Management
4.8/5
Catalog Management
4.8/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Service History
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.3
Value for money
Starting price
No pricing info
0.5
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one management solution built for small business
0.7
Value for money
Starting price
No pricing info
0.7
Functionality
SMS Messaging
5/5
Customer Engagement
5/5
Chat/Messaging
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaboration tool for SMEs and education institutes
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Remote Access/Control
5/5
Document Storage
5/5
Private Chat
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one communications & collaboration tool
Value for money
Starting price
No pricing info
0.1
Functionality
File Sharing
5/5
Auto-Dialer
5/5
Screen Sharing
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.6
Value for money
Starting price
No pricing info
0.8
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer-driven product management system
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
Visual Workflow Management
5/5
Kanban Board
5/5
Strategic Planning
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication and appointment scheduling solution
0.6
Value for money
No pricing info
Starting price
No pricing info
0.5
Functionality
Communication Management
5/5
File Sharing
5/5
Call Transfer
5/5
Top Features
Automated Routing
5/5
Quality Management
5/5
Customer History
5/5