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Stonly

Cloud-based knowledge base management software

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Stonly Pricing, Features, Reviews and Alternatives

Stonly product overview

Price starts from

$

61

/momonth
Other

What is Stonly?

Stonly is a multilingual knowledge base management software that helps businesses of all sizes manage document versions, configure permission rights, handle SEO optimization, and more on a centralized platform. Support teams can build searchable, interactive, and modular step-by-step guides to optimize the overall user experience.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base

Training options

Documentation
Live Online
Webinars

Stonly pricing information

Value for money

5.0

/5

5

Price starts from

$

61

/momonth
Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Stonly features

Functionality

5.0

/5

5
Total Features24 2 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
API
Third Party Integrations
Content Management
Customizable Branding
Knowledge Base Management
Access Controls/Permissions

Functionality contenders

Stonly users reviews

Overall rating

5.0

/5

5

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

5

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A platform full of potential

Reviewed 6 months ago

My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey.

Pros

We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive.

Cons

As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

All-in one from knowledge to product marketing

Reviewed 6 months ago
Pros

We started to use Stonly to help us sharing knowledge internally for over 1,500 employees and partners to manage a very time sensitive operation. We enjoyed working with it and now more than 3,000 people use it internally (through SSO) plus we have started using it to onboard and assist our customers directly in our apps. We also enjoy the NPS feature.

Cons

It would be interesting to see how far Stonly would be able to go in the future in order to collect more data, through forms, chats, etc. The product team is always / quickly improving the product, though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-in-one onboarding tool!

Reviewed 6 months ago
Pros

Set up is incredibly simple. I migrated from AppCues/Intercom and have a live set up in a matter of hours. Their support is unparalleled. I didn't have any specific issues when getting started, but the team proactively reached out and made sure that I was set up for success. This really optimized my overall set up! I really appreciate the contexutalized knowledge base set up. My team previously spent...

Cons

There is nothing that I dislike about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Stonly easily teaches hospitals how to use our recruiting software

Reviewed 6 months ago

Pros

Stonly offers a beautiful tool, design, and quick to learn. Our clients highly appreciate the guides. The support is very caring!

Cons

If your software changes regularly, you should update each guide.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Delivering a full fledged Help Center in a couple of days!

Reviewed 5 months ago

I had a couple of days to deliver a FAQ, and with stonly I was able to deliver a full-fledged Help center! In this stressful situation, I was able to achieve much more than expected, as everything was so easy and intuitive to set up. And if I was stuck, support was there to help, no matter the situation. Thank you stonly!

Pros

The user experience is really good: the software is intuitive and very easy to use. Customer support is highly qualified, being very friendly. There are so many features that you just need to use your imagination to get what you want!

Cons

There is no support for language variation, such as PT-PT and PT-BR.

Stonly FAQs and common questions

Stonly has the following pricing plans:
Starting from: $61.00/month
Pricing model: Free, Subscription
Free Trial: Available


Stonly has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Stonly supports the following languages:
English, French


Yes, Stonly has an API available for use.


Stonly integrates with the following applications:
Zapier, Wordpress, Freshdesk, Front, Intercom, Zendesk


Stonly offers the following support options:
Chat, Knowledge Base

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