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Stonly

4.4
(11)

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Cloud-based knowledge management and decision tree software

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Stonly Pricing, Features, Reviews and Alternatives

Stonly FAQs

Q. What type of pricing plans does Stonly offer?

Stonly has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Stonly?

Stonly has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Stonly support?

Stonly supports the following languages:
English, French


Q. Does Stonly offer an API?

Yes, Stonly has an API available for use.


Q. What other apps does Stonly integrate with?

Stonly integrates with the following applications:
Salesforce Service Cloud, Zapier, WordPress, Freshdesk, Front, Intercom, Zendesk Suite


Q. What level of support does Stonly offer?

Stonly offers the following support options:
Chat, Knowledge Base

Stonly product overview

What is Stonly?

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base

Training options

Documentation
Live Online
Webinars

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Stonly pricing information

Value for money

4.2

/5

11

Starting from

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No pricing info

Pricing options

Free plan
Subscription
Free trial
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Value for money contenders

Stonly features

Functionality

4.6

/5

11

Total features

23

6 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Third-Party Integrations
Customizable Branding
API
Customizable Reports
Content Library
Content Management

Functionality contenders

Stonly users reviews

Overall Rating

4.4

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

6

4

0

1

0

Overall rating contenders

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Clothilde L.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A platform full of potential

Reviewed 3 years ago

My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey.

Pros

We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive.

Cons

As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet.

PD
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Philipp D.

Logistics and Supply Chain, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful knowledge management system

Reviewed 2 years ago

We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference.

Pros

Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center

Cons

Interface sometime is not intuitive, some interesting options are on the expensive plans.

GO
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Gael O.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Onboarding solution that can't trigger any action on dynamic code

Reviewed 2 years ago

Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on

Pros

Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution

Cons

If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly.

BT
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Brendan T.

Computer Software, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Stonly Review

Reviewed 4 months ago
Pros

Stonly is good if you want a basic software to be used as a knowledge hub

Cons

No many options to customize the content

IV
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Iveta V.

Consumer Electronics, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great help to every business!

Reviewed a year ago

Overall, the support we received from Stonly was great! They quickly respond to all questions therefore even the minor bugs were handled within the hour! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop.

Pros

The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc.

Cons

The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages.

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