Lark Pricing, Features, Reviews & Comparison of Alternatives

Lark

Collaboration tool for SMEs and education institutes

4.33/5 (9 reviews)

Lark overview

What is Lark?

Lark is a collaboration software that helps businesses establish communication through instant messaging and audio or video calling. It lets users create chat threads and view interaction history to streamline communication and provide context on specific topics.

Lark enables employees to configure message priority and track message delivery status from a centralized platform. It provides a chat bot, which allows users to automatically receive reminders and post messages at pre-defined date and time. The built-in team calendar lets staff members schedule meetings, book rooms, and create group chats to share documents and meeting agendas. Users can send emoji reactions and pin important chats, ensuring quick response and access to specific details.

Lark provides an API, which allows businesses to integrate the system with several third-party solutions. It lets team members utilize the screen-share technology to share conference materials, presentations, and external applications during audio or video calls. The cloud-storage module enables users to upload, download, and preview documents in multiple file formats.
www.larksuite.com

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, Australia, India, Japan and 3 other markets, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Indonesian, Japanese, Thai
Lark screenshot: Lark instant messaging Experience the Future of Education with LarkLark screenshot: Lark meeting schedulingLark screenshot: Lark message threadsLark - Complete Product TourAll You Need to Work from Home is LarkLark for Admins: Adding Team MembersLark: A DemoHow To Save Your Business Money | LarkSay Hello to the Future of Work with Lark

Lark reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.1
  4.1
  4.3
Kevin Hsu

Great for current times

Used daily for 6-12 months
Reviewed 2020-07-15
Review Source: Capterra

Pros
Video calls were easy to use and you can have a lot of people in one call. I can use the calendar to launch calls and Lark adjusts the time-zones automatically which which makes it easier when dealing with global clients. The interface is simple which is just the way I like things. The main screen combines group chats, calendar assistant, and private messages so there is no need to do a lot of toggling or have a bunch of different tabs open. Internal vs. External teams is also a neat feature I haven't seen with other software.

Cons
As with any new software, it takes some time to get familiar to everything but after a while it becomes intuitive.

Response from Lark


Thanks for your feedback Kevin, Really glad to hear you are loving Larksuite.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Young Lee

Changed the way we work

Used daily for less than 6 months
Reviewed 2019-11-18
Review Source: Capterra

Lark gave my team more time to operate and made communication and collaboration that much easier for us. I tell all my startup friends about Lark because one app where we can do everything for communicating and collaborating with our team has been the difference in our successful push to close 2019.

Pros
Lark is a very easy platform to use both on mobile and desktop. That was the biggest issue where my team would use Excel sheets and I can't edit it that well on my Iphone. It was frustrating that I would have to wait till I was home to get back on my laptop and edit from there. You can do everything on Lark - video chat, IM, docs, sheets, calendar invites, and I heard email is coming on the way. It's made my day so much easier and my team's day as well. Such a simple idea of having everything on one app, but such a powerful platform. Excited for the upcoming features and seeing Lark grow!

Cons
Because it was still new (came out March 2019), I couldn't find much about Lark. But once I demo'd with their team and saw the platform and tried it out, I knew this was IT for my team, especially because we are all remote and in different states.

Response from Lark


Wow thanks Young, glad Lark to support your company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniele Chiri

discriminati vecchi o non aggiornati PC e smartphone

Used daily for free trial
Reviewed 2020-05-10
Review Source: Capterra

ho tentato tante volte con il mio imac del 2010, risposta sempre che stavano provvedendo ma a tutt'ora, da un mese e più, che attendo. deludente

Pros
senza limite di tempo e facilità di uso.

Cons
funziona SOLO i recenti pc o smartphone aggiornati (windows e imac) quindi sono discriminati. mancano opzione sottotitoli per chi ha probemi di udito (in altre app, li hanno)

Response from Lark


So sorry you had such an experience with Larksuite, we have been working very hard to take all the feedback and improve our product. You'll be happy to know we now have subtitles and support translations from over 100 languages and the interface itself is available in 11 languages. We are also backward integrating the app, so I'm pleased to share with you, that as long as there is a browser on the machine you can use Larksuite. I hope you will try Larksuite again, we hope this time you will see that you key requests have been addressed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Billy Fong

Not just another productivity toolset

Used daily for 6-12 months
Reviewed 2020-07-14
Review Source: Capterra

With LARK, project collaboration is made easier. Reaching out to colleagues with the chat and video calling function is simple.

Pros
I really like using LARK Doc for its commenting capabilities. Video conferencing is easy to set up, and the A/V quality is stellar.

Cons
We had very minor formatting issues, but not big enough to take away the joy of enjoying the functionalities of the 'all in one' application.

Response from Lark


Thanks Billy. Really glad you like Larksuite.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Morgan Braren

Enterprise software's best kept secret

Used daily for less than 6 months
Reviewed 2019-11-01
Review Source: Capterra

Since Lark has so much functionality, it took me a little bit to find all of the functionality it provides. With that said,, I couldn't be more glad that I found it. My productivity had undoubtedly been boosted and my team and I couldn't be more happy with this tool!

Pros
With all the context switching I have on a day to day basis, it can be hard to stick to my priorities and stay organized. Lark complements my workflow by centralizing conversations and information so I can focus on what really matters. This is a refreshing new paradigm to work and communication.

Cons
Some of the bots were a bit confusing to use.

Response from Lark


Thanks Morgan, we have been working on improving our Bots to make them simpler to use, hope you find them easier to use now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lark pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Lark is offered for free for everyone. For customisations and special requests contact us to get a quote.

Lark features

API
Chat
Communication Management
Conferencing
Contact Management
Instant Messaging
Video Conferencing

Activity Dashboard (138 other apps)
Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Recording (144 other apps)
Call Routing (106 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Customizable Branding (81 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Third Party Integration (166 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for Lark

Key features of Lark

  • Alerts/Notifications
  • Collaboration
  • Communication Tools
  • Discussion Boards
  • Discussion Threads
  • Document Creation
  • File Sharing
  • Project Planning/Scheduling
  • Real Time Editing
  • Real-time Chat
  • Search
  • Team Chat
View All Features