App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Channels
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Power up your customer service
Table of Contents
Is this product right for your business?
Find out with a
Channels - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Channels overview
What is Channels?
Channels is the only app you need to power up your customer service! Thanks to integrations with platforms such as Shopify, Magento, and Pipedrive, Channels will show you crucial customer details right when they call you. So you can get straight to the point of the conversation and put an end to the interview-like customer support phone calls! Besides that, Channels lets you build an IVR system and comes with useful features such as International Phone Numbers, Call Recordings, and a Mobile App.
Key benefits of using Channels
Channels integrates with various eCommerce platforms such as Shopify and Magento and pull crucial customer data from them. Then, when your customers are calling, Channels presents this data, including Full name, company, role, latest orders and calls so instead of asking endless questions you can get straight to the point of the conversation.
2.) Tap Right Into Your Customers’ Needs
Every customer is a different story with different needs. Some like to resolve an issue by chatting on LiveChat while others prefer to call your company. Make sure you satisfy your whole customer base.
3.) Increase Customer Satisfaction
Customer Service is a perfect solution to keep your customers happy. Resolve their issues fast, connect them to the right agent and limit the friction between them and the solution.
4.) Flexibility At Your Hands
Customer service should not limit your capabilities but rather be a part of your work. Channels comes with various solutions such as a Mobile App or a Click-to-Call widget to help you handle customer support calls no matter the time and place for maximum flexibility.
Starting price
Alternatives
with better value for money
Channels’s user interface
Channels reviews
Overall rating
4.8
/5
36
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.11/10
5
4
3
2
1
30
6
0
0
0
Verified reviewer
Anonymity request
Eman M.
Tom D.
Freelance Language Teacher
Stevie B.
Founder & CEO
Marek S.
Strategic Business Development Director
Jan B.
CEO
Who uses Channels?
Based on 36 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsChannels's features
Features rating:
Channels alternatives
Channels
Starting from
No pricing info
LeadSquared
Starting from
No pricing info
HubSpot Sales Hub
Starting from
20
Per month
BrandWide
Starting from
No pricing info
Channels pricing
Value for money rating:
Starting from
No pricing info
User opinions about Channels price and value
Value for money rating:
To see what individual users think of Channels's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Eman M.
Channels integrations (12)
Channels support options
Typical customers
Platforms supported
Support options
Training options
Channels FAQs
Channels has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Channels?
Channels has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Channels support?
Channels supports the following languages:
English, Spanish
Q. Does Channels support mobile devices?
Channels supports the following devices:
Android, iPhone
Q. Does Channels offer an API?
Yes, Channels has an API available for use.
Q. What other apps does Channels integrate with?
Channels integrates with the following applications:
Make, Adobe Commerce, Zapier, Pipedrive, HubSpot CRM, Shopify, Zendesk Suite
Q. What level of support does Channels offer?
Channels offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat