Focus Contact Center Comparison

Overview

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(4)

5

4

3

2

1

4

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features55
  • API
  • Alerts / Escalation
  • Application Integration
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Chat
  • Chat Transcript
  • Computer Telephony Integration
  • Contact Database
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Email Integration
  • Email Templates
  • Fax Management
  • Feedback Collection
  • Feedback Management
  • Geolocation
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Lead Assignment
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Language
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Progressive Dialing
  • Queue Manager
  • Reporting & Statistics
  • Risk Alerts
  • SMS Integration
  • SSL Security
  • Status Tracking
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Voice Mail

Integrations

  • Total integrations6
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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