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Connect all company knowledge. Access it everywhere. Build t

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Guru - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Guru overview

Based on 639 verified user reviews

What is Guru?

Guru is a knowledge management program offering key features such as knowledge base management, content library, catalog management, and full text search, among others.

Who uses Guru?

Reviews for Guru come from a wide variety of industries, including consumer services (15% of reviewers), computer software (11%), and outsourcing/offshoring (8%). The most frequent use case for Guru cited by reviewers is knowledge base (84% of reviewers).

What are the most popular integrations for Guru?

The Guru integrations most frequently cited by reviewers are: Slack (a team communication product rated 4.9 out of 5 for its integration with Guru) and Zendesk Suite (a help desk product, 5.0).

Starting price

Free

Alternatives

with better value for money


Pros & Cons

Cards

Team Information

Information Management

Pricing

Technical glitches and usability issues

Guru’s user interface

Ease of use rating:

Guru pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(4)
3-4(80)
5(555)

What do users say about Guru?

Guru is a knowledge management program offering key features such as knowledge base management, content library, catalog management, and full text search, among others.

Select to learn more


Who uses Guru?

Based on 639 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Information Technology and Services
Consumer Services
Telecommunications
Computer Software
Others

Use cases

Knowledge Base
Knowledge Management
Remote Work
Productivity
Employee Communication Tools

Guru's key features

GetApp's analysis of 179 verified user reviews collected between August 2021 and September 2024 identifies Guru's most critical features and summarizes user sentiment about those features.

Knowledge base management

Reviewers appreciate Guru's Knowledge Base Management for its ability to centralize and organize information efficiently. They report that it simplifies access to accurate data, supports real-time updates, and integrates seamlessly with tools like Slack. Users highlight the ease of navigation, tagging, and verification capabilities, which ensure content is up-to-date and reliable. They also value the hierarchical organization and the ability to audit usage through reports, enhancing productivity and decision-making. Of the 63 Guru users who gave detailed accounts of their use of Knowledge Base Management, 100% rated this feature as important or highly important.


Content library

Users report that Guru's Content Library centralizes and organizes knowledge assets, making it easy to access, manage, and share information. They find it enhances collaboration and ensures consistency. Reviewers appreciate the ability to save and favorite frequently used cards, which streamlines their workflow. They also highlight the ease of organizing and reorganizing content, which different teams find beneficial for various functions. The library's layout is praised for being user-friendly and efficient. Of the 25 Guru users who gave detailed accounts of their use of Content Library, 100% rated this feature as important or highly important.


Knowledge management

Reviewers indicate that Guru's Knowledge Management is important for maintaining accurate and up-to-date information. They appreciate the user-friendly interface, AI-powered suggestions, and seamless integration with tools like Slack. Users value the centralized repository for easy access and the verification process that ensures content reliability. They also highlight the platform's ability to support remote teams by providing real-time updates and facilitating collaboration and knowledge sharing. Of the 78 Guru users who gave detailed accounts of their use of Knowledge Management, 97% rated this feature as important or highly important.

See related user reviews

“Being able to surface relevant knowledge while working in tools like Zendesk, Salesforce, Gmail, or Slack drastically reduced context-switching and made knowledge feel like part of the workflow.”
MI

Muminah I.

Account Manager

“Guru is a robust tool for centralizing knowledge, offering quick access to accurate information, seamless integration, and real-time updates, thereby boosting productivity and decision-making.”
kb

kristine b.

Teammate

“As a T2 support agent for a growing software company in the volume photography industry, Guru has totally revolutionized our company's knowledge base and bolsters our abilities to provide better, personalized service daily!”
PH

Peter H.

Tier Two Support Agent

“The platform also offers features like real-time updates and knowledge verification, ensuring that the information remains accurate and reliable. If you're looking for a way to streamline information sharing and knowledge management, these aspects of Guru might be particularly appealing.”
JR

Jhondel R.

Customer Service


Content management

Users report that Guru's Content Management keeps information well-organized, up-to-date, and easily accessible. They appreciate the AI summarization and search capabilities, which enhance user engagement and collaboration. Reviewers highlight the importance of categorizing and tagging content for easy retrieval and the ability to track document changes. They also value the verification and comment capabilities, which help maintain content accuracy and relevance, promoting efficient collaboration. Of the 39 Guru users who gave detailed accounts of their use of Content Management, 97% rated this feature as important or highly important.


Catalog management

Reviewers feel that Guru's Catalog Management helps organize information systematically, making it easy to navigate and retrieve. They appreciate the intuitive tools for categorizing content and creating collections, which enhance productivity and reduce redundancy. Users highlight the importance of categorization for new hires and for improving search efficiency. They also value the ability to tag topics accurately and the overall organization that facilitates easier access to relevant content. Of the 38 Guru users who gave detailed accounts of their use of Catalog Management, 95% rated this feature as important or highly important.


Full text search

Users report that Guru's Full Text Search enables quick and precise information retrieval by searching all content fields. They find it boosts efficiency and supports better decision-making. Reviewers appreciate the search capabilities similar to Google, which allow for quick access to relevant information. They also highlight the importance of keyword search, which helps locate specific information even if the exact location or structure is unknown. Some users mention the need for better filters and more intuitive search functionality. Of the 54 Guru users who gave detailed accounts of their use of Full Text Search, 87% rated this feature as important or highly important.


All Guru features

Features rating:

Access controls/permissions
Activity dashboard
Activity/News feed
Activity tracking
AI copilot
AI/Machine learning
Alerts/Notifications
API
Assignment management
Audio/Video messaging
Behavior tracking
Calendar management
Chatbot
Chat/Messaging
Collaboration tools
Commenting/Notes
Communication management
Compliance management
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data capture and transfer
Data import/export
Decision support
Discussions/Forums
Document management
Document storage
Drag & drop
Drag & drop editor
Email alerts
Employee activity monitoring
Employee Communities
Employee directory
Employee engagement
Employee onboarding
Event calendar
Faceted search/filtering
Feedback management
File management
File sharing
For enterprises
Fuzzy Search
Generative ai
Indexing
Live chat
Mass notifications
@mentions
Mobile access
Mobile interface
Multi-Channel communication
Multi-Language
Multiple data sources
Natural language search
Newsletter management
Pre-built templates
Productivity tools
Progress tracking
Project management
Query suggestions
Read receipts
Real-Time analytics
Real-Time data
Real-Time notifications
Real-Time reporting
Real-Time updates
Reminders
Remote access/control
Remote support
Reporting/Analytics
Reporting & statistics
Rich text editor
Scheduled messaging
Search/Filter
Secure data storage
Self service portal
Semantic Search
Sentiment analysis
Single sign on
Social media integration
SSL security
Surveys & feedback
Tagging
Task management
Templates
Text analysis
Text editing
Third-Party integrations
To-Do list
User management
Visual Notifications
Widgets
Wiki
Workflow management
WYSIWYG editor

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Guru pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Guru price and value

Value for money rating:

To see what individual users think of Guru's price and value, check out the review snippets below.

“Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely.”
SA

Sev A.

Artist Support

“The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out.”
NC

Ness C.

Senior Manager, GTM Enablement

Guru integrations (40)

Integrations rated by users

We looked at 639 user reviews to identify which products are mentioned as Guru integrations and how users feel about them.

Slack logo
Slack

Integration rating: 4.9 (52)

Useful to get updates

AK

Aryan K.

CEO

Okta logo
Okta

Integration rating: 4.9 (14)

Integration rating: 5.0 (12)

Integration rating: 4.9 (9)

Integration rating: 4.8 (7)

I need to share files with my team

DL

Dorle L.

Global Payroll Administrator

Integration rating: 4.9 (7)

Guru support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
24/7 (Live rep)
Chat

Training options

Documentation
Live Online
Webinars
Videos

Guru FAQs

Q. What is Guru used for?

Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research directly in the tools you already use. Connect document repositories, chat tools, CRMs, and project systems to make trusted knowledge instantly accessible in Slack, Teams, and your browser. Every answer is cited and inherits existing permissions for compliance and confidence. Guru continuously improves by identifying missing or outdated content, verifying updates once, and propagating the right information everywhere automatically. The result: a single, governed knowledge layer that connects everything your company knows, makes it accessible everywhere, and keeps it accurate—automatically.

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