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HelpCrunch

Customer Communication tool for support, marketing & sales

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HelpCrunch - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

HelpCrunch overview

Based on 195 verified user reviews

What is HelpCrunch?

By industry, HelpCrunch reviewers are most commonly professionals in computer software (17%). The most frequent use case for HelpCrunch cited by reviewers is live chat (74% of reviewers).

What do users say about HelpCrunch pricing?

Most reviewers indicate HelpCrunch offers affordable, transparent pricing and appreciate the free plan and trial options. Some users report the pricing structure is clear, but some reviewers feel costs rise sharply with more users or plan upgrades.

Starting price

15per user /
per month

Alternatives

with better value for money

HelpCrunch’s user interface

Ease of use rating:

4.8

(195)

HelpCrunch pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(37)

5(157)

What do users say about HelpCrunch?

By industry, HelpCrunch reviewers are most commonly professionals in computer software (17%). The most frequent use case for HelpCrunch cited by reviewers is live chat (74% of reviewers).

Select to learn more

Who uses HelpCrunch?

Based on 195 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Marketing and Advertising

Internet

Others

Use cases

Live Chat

Customer Service

Help Desk

Customer Support

Knowledge Management

HelpCrunch's key features

Most critical features, based on insights from HelpCrunch users:

Contact management

4.8

(14)

Knowledge base management

4.7

(17)

Lead management

4.6

(11)

Interaction tracking

4.6

(10)

All HelpCrunch features

Features rating:

4.6

(195)

AI copilot

4.5

(2)

Real-time consumer-facing chat

5.0

(3)

Mobile access

4.5

(8)

Automated routing

4.4

(5)

Content management

5.0

(1)

Multi-Channel communication

5.0

(4)

Text editing

4.5

(2)

Full text search

5.0

(2)

Self service portal

4.5

(8)

Chatbot

5.0

(1)

Surveys & feedback

5.0

(2)

Customizable branding

4.5

(2)

Alerts/Escalation

4.4

(10)

Proactive chat

5.0

(1)

Queue management

(0)

Real-Time chat

(0)

Real-Time monitoring

5.0

(2)

Prioritization

(0)

Performance metrics

(0)

Offline form

(0)

Multi-Language

(0)

Mobile app

(0)

Macros/Templated responses

4.2

(5)

Access controls/permissions

(0)

Reporting & statistics

5.0

(1)

Reporting/Analytics

4.5

(4)

(0)

Search/Filter

(0)

Service level agreement (sla) management

4.8

(4)

Social media integration

4.0

(2)

Support ticket management

4.7

(6)

Support ticket tracking

(0)

Tagging

(0)

Templates

(0)

Third-Party integrations

3.0

(1)

Transcripts/Chat history

4.0

(1)

Transfers/Routing

4.0

(1)

Widgets

(0)

Workflow management

4.5

(4)

Alerts/Notifications

(0)

API

(0)

Autoresponders

(0)

Call center management

4.0

(4)

Canned responses

3.0

(1)

Catalog management

5.0

(1)

Chat/Messaging

5.0

(3)

Collaboration tools

5.0

(3)

Communication management

(0)

Contact database

(0)

Customer communication

5.0

(1)

Customer database

5.0

(1)

Customer history

(0)

Customizable fields

(0)

Customizable forms

(0)

Dashboard

(0)

Data import/export

(0)

Decision support

(0)

Document storage

5.0

(5)

Email alerts

(0)

Email management

5.0

(7)

Email templates

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

(0)

For startups

(0)

Geotargeting

(0)

Help desk management

(0)

IT asset management

(0)

Knowledge management

5.0

(1)

Live chat

5.0

(2)

HelpCrunch alternatives

HelpCrunch

4.8

(195)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.7

Customer Support

4.8

Slack

4.7

(24K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveChat

4.6

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

HelpCrunch pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

/user

Per month

Features included:

1 Widget
3 Auto Messages (Chat and Email)
3 Popups
Basic Automation
Full Customization
Helpcrunch Branding and Live Chat Support
Help Desk
Knowledge Base

Pro

/user

Per month

Features included:

5 Widgets
Advanced Automation
Advanced Customization
Help Desk
Knowledge Base
No Helpcrunch Branding and High Priority Live Chat Support
Unlimited Auto Messages
Unlimited Popups

Enterprise

No pricing info

Features included:

Everything in Pro
Team Member Is Anyone Registered With Your Team on Helpcrunch
Unlimited Emails and Personal Onboarding Assistance
Unlimited Team Members
Unlimited Widgets

User opinions about HelpCrunch price and value

Value for money rating:

4.7

Of 47 reviews that provide robust commentary on HelpCrunch's price and value, 89% mention it in a positive light.

Most reviewers indicate HelpCrunch offers affordable and transparent pricing, with many appreciating the free plan and free trial options that allow them to test features before committing. They say the platform provides a comprehensive set of functionalities at a lower cost compared to competitors, helping them reduce operational expenses. Some users report that the pricing structure is easy to understand and includes valuable features without extra charges. However, some reviewers feel the cost increases significantly when adding more users or upgrading plans, and a few mention dissatisfaction with upsell pricing and discontinued free plans.

, and

To see what individual users think of HelpCrunch's cost and value, check out the review excerpts below.

“It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options.”

Aditya P.

Systems Engineer

“Value added features like help documentation, email to offline chat users with automatic follow ups all at an affordable price for startups.”

Arun K.

Co-founder

“Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)”

Grant G.

Senior Technical Lead

HelpCrunch integrations (9)

Integrations rated by users

We looked at 195 user reviews to identify which products are mentioned as HelpCrunch integrations and how users feel about them.

Google Analytics 360

Integration rating: 5.0 (1)

Slack

Integration rating: 5.0 (1)

Other top integrations

HelpCrunch customer support

What do users say about HelpCrunch customer support?

Customer support rating:

4.7

We analyzed 54 verified user reviews to identify positive and negative aspects of HelpCrunch customer support.

Widespread user sentiment highlights HelpCrunch's customer support as fast, responsive, and consistently helpful.

A fair number of users praise the team's willingness to listen to feedback and implement requested features.

Multiple users report receiving quick, effective assistance regardless of their subscription level.

A portion of reviewers value the support team's proactive approach in resolving issues and guiding users through processes.

Support options

Chat

Email/help desk

Knowledge base

Faqs/forum

Training options

Documentation

Live online

To see what individual users say about HelpCrunch's customer support, check out the review snippets below.

“The platform is very interesting, the support team helped me a lot to understand and recheck our internal process and notice we had some improvements to do.”

Matheus T.

Software Engineer

“I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before.”

Juan B.

Marketing Director

“Their customer service is awesome too with fast replies when you are stuck with an issue. ”

Ryan H.

CEO

HelpCrunch FAQs

Q. Who are the typical users of HelpCrunch?

HelpCrunch has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money

Q. What is HelpCrunch used for?

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Chatbot - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch for free!

Q. What are the benefits of using HelpCrunch?

Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).

Q. What languages does HelpCrunch support?

HelpCrunch supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

Q. Does HelpCrunch support mobile devices?

HelpCrunch supports the following devices:
Android, iPad, iPhone

Q. Does HelpCrunch offer an API?

Yes, HelpCrunch has an API available for use.

Q. What level of support does HelpCrunch offer?

HelpCrunch offers the following support options:
Chat, Email/Help Desk, Knowledge Base, FAQs/Forum