BotPenguin - 2024 Pricing, Features, Reviews, & Alternatives

• Customer support: BotPenguin excels in providing robust customer care solutions. It provides prompt and empathetic client assistance.
• AI and live chat support: Deliver instant responses with AI-powered chatbots, ensuring round-the-clock availability. For complex issues, route the chat to human agents and help customers when they need it the most.
• Training the chatbot: Use URLs, custom databases, FAQs, and previous conversations to train the AI chatbot on your resources. This will make it an intelligent virtual assistant that answers all queries accurately.
• Connect support ticket system: It can automatically create and synchronize support tickets to CRM.
• Add teams: Add a customer service team and assign roles to them for efficient query resolution.
• Feedback collection: Conduct automated surveys and feedback forms to gather valuable insights for the customer care team.
• Calling with Twilio integration: Integrate calling features to facilitate direct client assistance.
• Unified customer profile: Access detailed customer profiles enriched with demographic, device, and location data for personalized and targeted customer care.
• Lead generation: Works as lead management software, segmenting leads with tags, custom notes, and groups for targeted marketing.
• Capture and qualify leads: Lead capturing and qualifying is a breeze with Botpenguin. This lead management software qualifies, and nurtures leads using conversational AI and auto-syncs data with your CRM, Google Sheets, or any other system.
• Appointment booking: Customers can book, cancel, and reschedule appointments directly through chat, integrated with popular scheduling tools, including Google Calendar, Simplybook, and Calendly.
• Marketing automation: BotPenguin provides features on par with marketing automation platforms, driving engagement and conversions with promotional features.
• Broadcast to large audiences: Reach several contacts with broadcast messages tailored to specific segments.
• Drip campaigns: Schedule drip automation campaigns based on customer behavior and preferences across WhatsApp, Instagram, Facebook, Telegram, and more.
• Coupon codes and announcements: Create eCommerce automation to send personalized offers and timely updates to boost sales and customer retention.
• Omni-Channel Chatbots: Help customers at every touch point with BotPenguin’s multi-channel support bot. The AI bot performs the same across websites, socials, or applications, creating a unified customer experience.
• Website: Design interactive chat flows using a visual builder, integrating features including ChatGPT, lead capture forms, appointment scheduling, and customer service automation.
• WhatsApp: Send product catalogs to the customers and accept payments in chat. Schedule bulk messaging campaigns and key notifications for seamless marketing automation.
• Instagram: BotPenguin offers an AI-enabled chatbot for Instagram, automating interactions and boosting engagement. It provides features including lead capture, auto-replies to DMs, stories, and comments, and round-the-clock customer support.
• Facebook: Create a chatbot that automatically responds to comments and DMs and schedules broadcasts. Set up chat triggers and schedule broadcast sequences to engage users anytime.
• Telegram: Create and manage chatbots, schedule broadcasts, and run drip campaigns to maintain active community engagement.
• SMS & MS Teams. Expand communication channels and operational capabilities with upcoming integrations.
• WhatsApp chatbot automation: Utilize WhatsApp Business API to enhance customer interactions and streamline business processes.