App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Issuetrak Logo

Issuetrak

Report. Resolve. Relax. It starts with Issuetrak.

see alternatives

(5)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Issuetrak Reviews - Page 6

Filter reviews by

Overall rating


Company size


Industry


Time used


187 reviews

Recommended

KK
AvatarImg

Kristy K.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Support Tracking that is versatile and exceptional Customer Support

Reviewed 6 years ago
Pros

It's easy to use and customizable. Allows for easy use of creating tickets and tracking knowlegebase articles.

Cons

Perhaps the look of it could be updated. Also a way to create a Knowledgebase article direct from a ticket. Also ability to allow users to create their own dashboards.

SW
AvatarImg

Sophia W.

Primary/Secondary Education, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for tracking

Reviewed 5 years ago
Pros

Love that I can quickly add a note to an existing issue or look back on a trail to see if an issue was handled. Also love that an attachment can be added directly to the ticket

Cons

I do not understand the need for all the extra boxes to fill out, but that may be something we have set up on the back end.