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Recommended
Kristy K.
Used daily for less than 6 months
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It's easy to use and customizable. Allows for easy use of creating tickets and tracking knowlegebase articles.
Perhaps the look of it could be updated. Also a way to create a Knowledgebase article direct from a ticket. Also ability to allow users to create their own dashboards.
Sophia W.
Primary/Secondary Education, 1,001-5,000 employees
Used monthly for 2+ years
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Love that I can quickly add a note to an existing issue or look back on a trail to see if an issue was handled. Also love that an attachment can be added directly to the ticket
I do not understand the need for all the extra boxes to fill out, but that may be something we have set up on the back end.