ky2help Alternatives &amp; Competitors

IT service management software

ky2help Alternatives & Competitors

Top 2 free alternatives

JIRA Service Management
ServiceNow

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Features

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Pricing model

Free

Free Trial

One Time License

Open Source

Subscription

Devices supported

Android

iPad

iPhone

Linux

Mac

Web-based

Windows

User rating

All Reviews

& up

Organization types

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Integrated with

123FormBuilder

15Five

1Gateway

1Page

1Password

Industry

Accounting

Airlines/Aviation

Alternative Dispute Resolution

Alternative Medicine

Animation

Company size

myself only

1-10

11-50

51-200

201-500

501-1000

1001-5000

5001-10000

10001+

JIRA Service Management

(707)

The only ITSM solution built on the Jira platform

visit website

Features

Total

112

features in common

JIRA Service Management user ratings

Functionality

(707)

Top features

Remote Monitoring & Management
5.0
Issue Management
5.0
Knowledge Management
5.0

ky2help user ratings

Functionality

Top features

Self Service Portal
5.0
Customer Database
5.0
Access Controls/Permissions
5.0

Pricing

Starting from

$19.04/month

Value for money

4.3

0.4

3.9

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

Mladen P.

manager

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

Vishal B.

Senior Associate

Categories in common

Service Desk
Customer Service
Help Desk
IT Asset Management
ITSM
IT Service
IT Management
CMDB

Freshservice

(595)

A complete IT service management (ITSM) tool for business

visit website

Features

Total

131

features in common

Freshservice user ratings

Functionality

4.3

(595)

Top features

Survey/Poll Management
5.0
Live Chat
5.0
Investigation Management
5.0

ky2help user ratings

Functionality

Top features

Self Service Portal
5.0
Customer Database
5.0
Access Controls/Permissions
5.0

Pricing

Starting from

$29/month

Value for money

4.4

0.5

3.9

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

Max S.

Systems Administrator

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

Jacob P.

CEO

Categories in common

Service Desk
Help Desk
IT Asset Management
ITSM
IT Service
IT Management
CMDB

SolarWinds Service Desk

4.6

(574)

IT Service Desk & Asset Management Software

learn more

Features

Total

features in common

SolarWinds Service Desk user ratings

Functionality

4.4

(574)

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

ky2help user ratings

Functionality

Top features

Self Service Portal
5.0
Customer Database
5.0
Access Controls/Permissions
5.0

Pricing

Starting from

$39/month

Value for money

4.5

0.6

3.9

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

Jeffrey J.

Support Supervisor

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

Jason I.

Sr. IT Specialist

Categories in common

Service Desk
Customer Service
Help Desk
IT Asset Management
ITSM
IT Service
IT Management
CMDB

ServiceNow

(292)

ITSM for automation & management of IT Enterprise services

learn more

Features

Total

features in common

ServiceNow user ratings

Functionality

(292)

Top features

Financial Management
5.0
Performance Monitoring
5.0
Support Ticket Tracking
4.8

ky2help user ratings

Functionality

Top features

Self Service Portal
5.0
Customer Database
5.0
Access Controls/Permissions
5.0

Pricing

Starting from

$100/month

Value for money

4.2

0.3

3.9

What users say about ServiceNow's value for money

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

ROB B.

Operations Manager

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Verified reviewer

Anonymity request

Categories in common

Help Desk
IT Asset Management
ITSM
IT Management
CMDB

SysAid

(482)

The most advanced AI-powered ITSM platform in the market

visit website

Features

Total

122

features in common

SysAid user ratings

Functionality

(482)

Top features

Knowledge Management
5.0
Service Reporting
5.0
Multi-Channel Communication
5.0

ky2help user ratings

Functionality

Top features

Self Service Portal
5.0
Customer Database
5.0
Access Controls/Permissions
5.0

Pricing

Starting from

$79/month

Value for money

4.5

0.6

3.9

What users say about SysAid's value for money