ManageEngine SupportCenter Plus Reviews

ManageEngine SupportCenter Plus

Web based customer support

4.25/5 (8 reviews)

Aria Smith

Good but can be improved.

Used weekly for 6-12 months
Reviewed 2018-05-13
Review Source: GetApp

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

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ManageEngine SupportCenter Plus

Web based customer support

amir KOUKI

Very good experience i have with product, im satisfied.

Used daily for 1-2 years
Reviewed 2018-05-04
Review Source: Capterra

Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

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ManageEngine SupportCenter Plus

Web based customer support

Gerson Madrid

Lots of features

Used daily for 6-12 months
Reviewed 2018-02-14
Review Source: Capterra

Notification screen reminds me a social network message. That's good.Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

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ManageEngine SupportCenter Plus

Web based customer support

Anonymous

Manage Engine Ticketing System

Used daily for 1-2 years
Reviewed 2019-01-15
Review Source: Capterra

Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

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ManageEngine SupportCenter Plus

Web based customer support

Mark Jordan

AS a web based CRM solution, it doesnt get any easier

Used daily for less than 6 months
Reviewed 2018-06-25
Review Source: Capterra

The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.

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ManageEngine SupportCenter Plus

Web based customer support

Angela Butler

satisfies all my needs...

Reviewed 2012-04-02
Review Source: GetApp

I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized.... I have found that with ManageEngine!Easy to use

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ManageEngine SupportCenter Plus

Web based customer support

Anonymous

this software is sooo complex and yet sooo simple to use

Reviewed 2018-01-03
Review Source: Capterra

usability, lots of features that will need to take some time to review all of them but right now this software will give me everything i need right now

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ManageEngine SupportCenter Plus

Web based customer support

siddik shaik

Rating only

Reviewed 2016-01-28
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Customer support


ManageEngine SupportCenter Plus

Web based customer support