Pure Chat Pricing Plan & Cost Guide

Pure Chat

Live chat software for SMBs

4.57/5 (188 reviews)

Pure Chat Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Pure Chat offers two live chat plans - Free and Pro.

The Free plan supports unlimited live chat and users.

The Pro plan includes everything provided in the Free plan, but also allows customers to leverage real-time analytics, visitor tracking and alerts, SMS notifications, contacts (a lightweight CRM), and the ability to remove branding, among other features.

Competitors Pricing

LiveAgent

Starting from: $12.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Vision Helpdesk

Starting from: $8.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Olark live chat

Starting from: $17.00/month
Pricing model: Freemium, Subscription
Free Trial: Available

KronoDesk

Starting from: $19.99/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

FixMe.IT

Starting from: $25.00
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does Pure Chat compare with other Customer Service & Support apps?

Subscription plan?

Pure Chat



98% of apps offer a
subscription plan

Free trial?

Pure Chat



87% of apps have a
free trial

Freemium plan?

Pure Chat



29% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month

Please note: For comparison purposes the price for Pure Chat has been scaled monthly. Actual price is $/per year




Pure Chat Pricing Reviews

Pros
  • Ease of use
  • easy to use, stable
  • Quick, accurate and affordable.
  • Simple to implement, simple to use.
Cons
  • nothing.
  • price for more users
  • Very simple to use on the customer end
  • Canned Responses do not work as expected
97%
recommended this to a friend or a colleague

16 reviewers had the following to say about Pure Chat's pricing:

jim banwell

Pure Chat Review

Used daily for 6-12 months
Reviewed 2017-01-17
Review Source: Capterra

Brilliant chat software, really stable and easy to use. Nice to see the software is always being tweeked to improve user experience. More users at a cheaper rate would be nice......Thanks for a great product.easy to use, stable

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Pure Chat

Live chat software for SMBs

Hoyt Grant

Absolutely love it!!

Reviewed 2017-01-25
Review Source: Capterra

We LOVE Pure chat :) We use it every day talking to customers from all over the world. Its simple to set up, easy to use, and relatively cheap!

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Pure Chat

Live chat software for SMBs

John Havard

Pure Chat is Awesome For Online Businesses With Value for Money.

Reviewed 2017-01-17
Review Source: Capterra

Pure chat is great for online businesses with chat functionality for immediate response and it improves to get more online customers and increases more business also. And it charges very low prices compare to others in market. Also provides best mobile chat app.

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Pure Chat

Live chat software for SMBs

Belinda Strotheide

PureChat | Powerful Professional Live Chat

Used monthly for 6-12 months
Reviewed 2018-07-10
Review Source: Software Advice

PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM). The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions. You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

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Pure Chat

Live chat software for SMBs

Avais Saleemi

A Perfect Chat Solution for Small Businesses

Used daily for 1-2 years
Reviewed 2017-01-17
Review Source: Capterra

Our company implemented the PureChat system after leaving another similar service for cost reasons. PureChat did everything we needed it to, and at the most reasonable price we found on the market. Have yet to experience any downtime with the service. Overall, very happy with our decision to switch over.Ease of use, little to no downtime, extraordinarily simple yet powerful layout.

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Pure Chat

Live chat software for SMBs

Emily Higgins

Must have for your website

Used daily for 1-2 years
Reviewed 2016-12-12
Review Source: Capterra

Answer questions quickly from your website! This app helps us respond to customer inquiries and qualify leads. Quick, accurate and affordable.

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Pure Chat

Live chat software for SMBs

David Aulick

Pure Chat is a great, low-cost option for interactive chat with your customer base.

Used daily for 1-2 years
Reviewed 2017-01-17
Review Source: Capterra

We have utilized Pure Chat to keep in touch with our customer base, answer sales questions, and provide support. It is super simple to set up users, chat widgets, and run reports on usage, transcripts, etc. Also, includes chat feedback for the customer to use. All around, very simple to setup, easy to use.PureChat is easy to setup and easy to manage from an admin perspective.

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Pure Chat

Live chat software for SMBs

Warren Blayney

Pure Chat has helped us connect with our website visitors

Used daily for 6-12 months
Reviewed 2017-01-17
Review Source: Capterra

We switched to Pure Chat in May 2016 and have been thrilled with the results. Our operators have found it easy to use for the most part - and new features we requested have been responded to by the support team. Our admins find the reporting section helpful without being overly busy and confusing. The pricing has allowed us to add operators to the plan without blowing up the budget. Overall great software that has given us a way to connect with our current customers and new visitors alike.The admin interface is simple, clear and easy to navigate. Very easy to understand and make quick changes to the chat tab and window. We love that the tab switches to 'Email Us' form when all of the operators are offline. The price is right.

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Pure Chat

Live chat software for SMBs

John Herrera

Necesary and Great

Reviewed 2017-01-17
Review Source: Capterra

We have been used Pure Chat for 3 Years, and it is really important and necessary for customers to talk to us. Customers don't call, they want to use the first thing they have on their faces, and it is the chat box, I mean PureCHat. It is worth the price, 1 advise, buy only 1 license and name it, use this license on every computer, clients think the same representative talks to them, Goodluck PureChat

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Pure Chat

Live chat software for SMBs

Max Favilli

Simple and useful, reasonably priced

Used daily for 1-2 years
Reviewed 2017-01-24
Review Source: Capterra

Among the many chat software we evaluated purechat is one of the simplest to implemente and use, overall it's good value for the money.Simple to implement, simple to use.

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Pure Chat

Live chat software for SMBs

Joost Janssens

Great software, lacks functionalities

Reviewed 2017-02-01
Review Source: Capterra

Easy to implement and use. Support is excellent. However I found some features are really missing, like searching the body of chats. Still it's good value for money compared to other live chat software.

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Pure Chat

Live chat software for SMBs

Eric Klein

Adding Quality to our Customer Service

Used daily for 6-12 months
Reviewed 2017-01-24
Review Source: Capterra

Our customers thoroughly enjoy the ability to speak with us in real time. It adds value to the support we offer to our membership and we have heard nothing but positive reviews from those who utilize our chat feature.Ease of use

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Pure Chat

Live chat software for SMBs

Christy Callahan

Easy to use Product

Used daily for 1-2 years
Reviewed 2017-01-17
Review Source: Capterra

We enjoy using PureChat. It is a real time cost effective way to service our customers. The only drawback we've found is that the Canned Answer feature doesn't work as we would like. easy to use - I do not need to be an IT expert to use the service

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Pure Chat

Live chat software for SMBs

George Bukhin

Purechat Chat Software Review

Reviewed 2017-01-24
Review Source: Capterra

Purechat is suiting our business needs. I can't say it's absolutely amazing, but it does perform reliably and does exactly what it's intended to do: chat support software. I do recommend it, and it is cost effective!

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Pure Chat

Live chat software for SMBs

Jeff Compton

Awesome Product and It's Free!

Used daily for less than 6 months
Reviewed 2018-05-31
Review Source: Capterra

I've tried a number of different support chat SaaS products and have found Pure Chat to be one of the better products. Great product to try if you want to stay away from the other alternatives that have a high monthly cost.

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Pure Chat

Live chat software for SMBs

Laura Whitlow

Pure Chat for Rethunk Junk

Used daily for 6-12 months
Reviewed 2017-01-24
Review Source: Capterra

We love the ability to chat with our customers and the ease of use setting this up and getting rolling has been phenomenal. We also fee like it's very affordable. What we have NOT been as thrilled with is the way the system functions. At times, i will get an email for a missed chat - other times i won't. It will kick off other administrators without notice. It will ignore our time settings randomly. We like the option to Live Chat - we just aren't 100 percent thrilled with how it functions.....could possibly be an issue on our end....but have not gotten much response from customer service. The ability to communicate with our customers who have questions in such an immediate way.

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Pure Chat

Live chat software for SMBs