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SAP Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for remote support
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SAP Service Cloud - 2026 Pricing, Features, Reviews & Alternatives
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SAP Service Cloud overview
What is SAP Service Cloud?
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. With its machine learning capabilities, managers can examine incoming service tickets, sort them into relevant categories, and automatically assign tasks to available agents.
Customers can use the self-service portal to troubleshoot, track the status of submitted tickets, and request assistance from remote teams. SAP Service Cloud allows agents to access clients’ profiles, order history, transactional records, and previous interactions to facilitate customer service processes. It also lets managers collect technicians’ feedback and interact with clients through calls, email, or chats.
Key features of SAP Service Cloud include inventory management, forecasting, GPS tracking, document storage, data import, reporting, and work order management. It provides a planning board, which lets administrators view agents’ upcoming schedules and ongoing activities on the timeline. Managers can also use the field service management solution to schedule and dispatch technicians for preventive maintenance across various locations.
Starting price
Alternatives
with better value for money
SAP Service Cloud’s user interface
SAP Service Cloud reviews
Overall rating
4.5
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.5/10
5
4
3
2
1
1
1
0
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SAP Service Cloud's key features
Most critical features, based on insights from SAP Service Cloud users:
All SAP Service Cloud features
Features rating:
SAP Service Cloud alternatives
SAP Service Cloud
Starting from
No pricing info
Salesforce Service Cloud
Starting from
25
Per month
InvGate Service Management
Starting from
17
Per year
Apptivo
Starting from
15
Per month
SAP Service Cloud integrations (19)
SAP Service Cloud support options
Typical customers
Platforms supported
Support options
Training options
SAP Service Cloud FAQs
SAP Service Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does SAP Service Cloud support?
SAP Service Cloud supports the following languages:
English
Q. Does SAP Service Cloud support mobile devices?
SAP Service Cloud supports the following devices:
Android, iPad, iPhone
Q. Does SAP Service Cloud offer an API?
No, SAP Service Cloud does not have an API available.
Q. What level of support does SAP Service Cloud offer?
SAP Service Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base