In-app feedback platform for collecting NPS data ( 5.0/ 5 1 review) 165 Alternatives to SatisMeter
Explore a recommended list of SatisMeter alternatives for your business in 2020. Compare alternatives to SatisMeter side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Conversational survey tool
What users mention about SurveySparrow See all reviews It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch. Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Artificial Intelligence-based knowledge management solution
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
Onboarding, training, and knowledge management software
Qualitative analytics for websites and mobile apps
What users mention about Smartlook See all reviews One if the great thing i like about samrtlook is it helps you in monitoring what your visitor is doing on your website in very simple way that helps you in corecting your mistakes on your website too. Is Very Easy to use and easy to understand the functionalytis. We can see everything that the clients are seeing on our sites and this is very helpful to improve the layout, the products and sales. I like how you can customize the speed of viewing and skip inactivity. Heat maps are awesome, and being able to filter down to specific actions is great.
Ticketing software for effortless customer support
AI-powered customer engagement platform
Net Promoter Score & customer experience management software
Cloud-based customer experience management platform
What users mention about Swell CX See all reviews Ease of use and immediate results. Customer support is very helpful and want you to succeed. Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients. Swell CX immediately solved my problem of collecting feedback and reviews. No longer a worry or lost opportunity.
Review marketing and management platform, white-labeled for agencies and SEOs
What users mention about Grade.us See all reviews I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review. Techs are great and knowledgable. SENSITIVE CONTENT HIDDEN] does an outstanding job.
The pioneer and market leader in Experience Management
Client satisfaction solution
What users mention about Centercode See all reviews The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it. First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates. It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.
Customer experience management (CXM) platform
Customer experience and feedback solution
Cloud based and on premise survey software
What users mention about Key Survey See all reviews Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing. We have found Key Survey to be a powerful, comprehensive survey solution that supports many areas of our business. From client satisfaction surveys to workflow dashboards, Key Survey has it all. Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.
Customer and employee experience management platform.
What users mention about SoGoSurvey See all reviews Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used. It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract. It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
Net Promoter Score (NPS) survey platform
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. I love the ease of use of the software. It’s extremely simple to use and after they help you set it up it does everything for you. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Machine learning labelling engine
AI-powered customer feedback analysis
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
Multi-channel survey & feedback platform
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
AI-based customer service management solution
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Gladly is a Cloud-based customer service platform
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. Affordable solution but needs to work on its software for better reliability and performance. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
The Customer Friendship Platform
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Multichannel marketing attribution for B2B & B2C
What users mention about LeadsRx See all reviews With LeadsRx, we are able to accurately see and adjust what's working and what's not working, shifting more to what is working and cutting out what is not working. Great visibility into how people convert, which channels work and how. Info on how a channel assists conversions is amazing. I liked the easy-to-read presentation of the wealth of data in a unified dashboard.
Product usage & behavior data capture
What users mention about Pendo See all reviews As a Customer Success manager I love using software like Pendo that allows me to get quick insights into product adoption and usage. Its easy to use and can be configured to our product. The product is extremely user-friendly once you get the chance to dive into it, with plenty of helpful articles to help you get the most out of the product. We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.
The Sales Execution Platform for Enterprise B2B Sales Teams
Most advanced analytics & engagement platform
What users mention about Mixpanel See all reviews When working Mixpanel is fantastic. It can help companies see their acquisition, activation, retention, revenue and referral. There are many features that are really cool and useful in this software. I really liked the functionality of these features. Expensive and sometimes reports can have data missing. Could be user error though.
Say Goodbye To Old Marketing Analytics!
The 360-degree Feedback Company
What users mention about EchoSpan See all reviews Wonderful customer support and responsiveness. Echospan has a terrific team of customer-focused, knowledgeable, friendly folks. The basics are covered with an easy step-by-step process that is both intuitive and elegant. There are also advanced features like sentiment analysis to keep pace with market competitors. I liked the videos they provide which provide you with the answers to the majority of questions you may have. There on-line assistance was very timely and helpful.
Customizable 360 degree feedback platform
Year-round, 360 degree feedback for teams
Goal & performance management software
What users mention about PerformYard Talent See all reviews We have also enjoyed fantastic customer support. Online materials are generally solid, and staff is readily available when we bump into something we can't figure out on our own. It's so important to help someone learn, grow, and give them the opportunity to succeed; and PerformYard got us about 20 steps closer to the continuing initiative. Easy to use and it encourages the employee to want to log in and update daily/weekly accomplishments. The software is also cost effective and there's a budget for all sizes of companies.
Employee performance management software
What users mention about AssessTEAM See all reviews He is always responsive and willing to help with all our questions. In addition, he is open to receiving our feedback so he can take that to the development team to improve the platform. The simplicity and ease with which we can operate this tool is really amazing. Being able to provide continuous feedback to our employees is essential for us to help them in their career growth and development.
360 degree feedback & assessment
Talent Management Software for SMBs
What users mention about ClearCompany See all reviews Horrible customer support. Have submitted the same request to their support team a dozen times (regarding their feed to ADP, a supposed preferred partnership) and they go ignored and unaddressed. It is available at a reasonable price, organization during the hiring process of an applicant, helps employers hire the best talent, excellent service support staff and personalized training. The software does not function well at all. Multiple bugs, confusing workflows, poor system notifications, no customization to your hiring process.
All-In-One Performance Management Software
What users mention about Reviewsnap See all reviews It is easy to use and requires very little training. Being a consultancy firm that implements HCM software we appreciate Reviewsnap's versatility and their outstanding customer service. I like that I can keep all of the good emails and praise documents I have received throughout the year on my profile so I can easily feature my performance compliments on my annual review. Three, the customer service is excellent and fast so we were able to accommodate the distinct needs of the different companies quickly. I highly recommend this product and have been very satisfied.
Configurable software to engage and manage employees
Reference checking and talent feedback for recruiters
360 degree feedback for employee management
Engage Teams & Collaborate Virtually using Insights platform
What users mention about OpaConnect See all reviews The goal setting, the meeting setup and the responsibilities are all good features which we use regularly. A google calendar invite is automatically added and that is good for remembering. I loved the user experience and the way it allows you to measure progress on goals and responsibilities. The way that makes the info available it's a great value for the organization. The software provides an excellent opportunity for supervisor/employee interaction and communication.
360 degree feedback platform with questionnaire design
What users mention about click-360 See all reviews Availability of useful materials/tips to help me implement 360 feedback successfully. Finally, the pricing structure it offers your great value for money as well as flexibility. The click-360 experience has been great and has provided me with an opportunity to learn more about myself and how I come across to others. This product has been refined over several years so that it is now hard to think of anything that we dislike about it. I would have no hesitation in recommending its use to others.
Employee experience, performance, and engagement management
What users mention about Qualtrics EmployeeXM See all reviews The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck. We get good support and support team is extremely knowledgeable and very helpful and friendly. While I don't work as a researcher, I have used many different survey softwares throughout my career and what I love about Qualtrics is that it's smarter than the rest while still easy to use.
360 degree feedback solution for organizations
Complete solution for employee feedback and performance
What users mention about Culture Amp See all reviews I have found Culture Amp to be more than just a great product. It's true that the platform is easy to use and they respond well to feedback and are always improving their offerings. Very strong reporting toolkit - easy + efficient to slice and dive deep into the data. Great community to be a part of - strong thought leadership in the engagement space. M extremely impressed with this software. If you're a company that really emphasizes on maintaining a great company culture for your employees, then this is the software for you.
The employee-friendly 360° Feedback tool
What users mention about Spidergap See all reviews Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use.
Workzoom is the all-you-need people management platform.
What users mention about CakeHR See all reviews The UI looks good and is a very helpful tool to the organisation I work in. Gives me a good overview of who is off and for what reason that day. The time off functionality is reliable and well built. I don't find that there is many product updates, which would be nice, but the value for money overall is good, and I would recommend. Although we are only a small company, we were trying to manually record our employees' holiday and sick leave as well as days in lieu, but found that we were losing track of vital information.
Cloud-based human capital management (HCM) solution
Cloud-based HR & benefits administration platform
What users mention about bob See all reviews Time Off - its great that you can add holiday types, the visibility is really useful and great integration with Slack. It's beautiful - our employees love it too. The support team is amazing - they not only resolve any issues quickly, but they also listen to suggestions and implement them within reasonable time. The system features everything you'd want from a modern HRIS and even more - we love club feature and about section - it helps employees learn more about each other and find common interests.
Performance Management and Employee Engagement Software
What users mention about Trakstar See all reviews You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying. In addition, the adding of ratings is required yet pointless in how I have it setup. Finally the inability of an individual user to look up their history is annoying. Excellent process automation, customizable reminder emails, ability to clearly define scores, outstanding and fast-responding customer service.
Performance Management Software for High Performance Teams
What users mention about Engagedly See all reviews If I do run into an issue or have a question, the support team has been outstanding. You email them and the follow up and resolution is always prompt. It also allows for team members to request and give "Feedback", which can be great for transparency and personal growth. This software is also great for yearly, quarterly, etc. performance reviews. Without being bashed for your honest opinions, you will have the ability to tell your co-workers whatever you want.
SharePoint and Office 365 HR System
Automated feedback collection for development-based programs
What users mention about Blue See all reviews This information is helpful because we get to know what needs to be done for students to respond positively and to improve so to get constructive feedback from these evaluations. We were challenged for years with the lack of responses for our end-of-term summative evaluations that resulted in zero actions due to the lack of both quantitative and qualitative data. We are satisfied the with our implementation of Blue Course Evaluation. It has been a good value in addressing all our institutional evaluation needs.
Feedback based employee performance & engagement software
What users mention about Synergita See all reviews It is loaded with multiple features at very low affordable cost. Employee engagement is the best quality in it. Good UI, but room for improvement, Can have more robust screen with icons. User friendly, flexible to customize, sharing best industrial practice, periodic demo of their product through webinar.
Team personality, skill & culture testing and mapping
Leading OKRs goal-setting & performance management platform
What users mention about 7Geese See all reviews Adding and reporting on objectives was pretty good. The company wide status updates were wonderful to see and I enjoyed peer recognition. It also reminds the team to check in weekly and update their progress. I also really enjoy the ability to recognize team members for their accomplishments and add badges that reflect company culture. However, one of my favorite things about the software is praising fellow employees for representing our company's specific values. This is a great morale boost and channel for recognition.
The People Enablement Platform
What users mention about Impraise See all reviews Easy to use, the interface is very nice and logical. Nice design and functionality at its best. I love that I have an overview of all my reports. But also the possibility to send and receive praises. This makes the tool easy to use and quickly accepted within the team. The options to set up different kind of reviews and the goal setting functionalities are very nice to use.
Performance Management & Personalised Learning Platform
What users mention about Leapsome See all reviews We were also particularly impressed by the Leapsome team, and how they responded to our suggestions for the platform. It’s clear that they care about feedback as much as we do. Having thought about how we want to handle the whole topic of feedback within Opinary, we now have a good rhythm and structure with these processes thanks to Leapsome. We ended up very satisfied with the OKRs management and fall in love with the rest of the platform, particularly performance reviews and employee engagement.
360-degree feedback survey solution
Empower High-Performers, Build Leaders, And Engage Employees
Cloud-based employee engagement and benefits platform
Customer success platform
What users mention about Gainsight CS See all reviews Salesforce integration is useful, ability to track CTAs helps CSMs stay on top of their accounts. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.
Online review & reputation management for small businesses
What users mention about Broadly See all reviews They showed me how to get more great reviews and how to make the Google Business Page the best. They would call me frequently to see if anything was improving in my business. We also like the reports each time a review is given. We share these at our morning huddles and discuss the content and how it relates to our patient care quality. Broadly’s software is super easy to use and understand. We have had great success managing our reviews - particularly any negative experiences.
Simple customer satisfaction surveys for SMBs
What users mention about Simplesat See all reviews They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value. At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer.
Customer success solution for SaaS businesses
What users mention about Custify See all reviews I would also highly recommend their onboarding support (“concierge onboarding”), which was free of charge to us and a great help, as they pre-configured the platform for us - super time saver. Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it. It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.
Survey management tool for feedback collection and analysis
Cloud-based email signature software for Microsoft Outlook
Mobile-friendly survey management platform
What users mention about SurveyLegend See all reviews I love how SurveyLegend combines ease of use with beautiful aesthetics. This is a survey I actually enjoyed creating and wanted to put in front of my customers. The ability to create surveys with different features is great. I think its more appealing to customers and allows you to create based on those you are trying to reach. M totally thrilled with this software. I would recommend it to anyone, especially marketing students who do market research and want to do a great questionnaire.
Review generation & reputation monitoring tool
What users mention about GetMoreReviews See all reviews We are pleased with the ability to invite folks to review and grateful for those who have. We wish we could make it easier for more folks to participate. It's nice, and it boosts our reviews, which are extremely important in today's market of internet browsing to determine who you want to do business with. If someone is unhappy we find out about it so we can address it directly with the customer instead of getting a poor review.
Premium live chat software
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Live Chat Software and Virtual agent for SMBs
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Multi-channel Customer Communication Platform
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business. It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.
Collaborative remote access solution
What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Ticket management for customer service and support teams
Returns management and product service tracking solution