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SMART Service Desk
5
23
4
7
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk, compliance tracking & IT service management tool
Last updated: September 2026
SMART Service Desk Alternatives & Competitors (2026)
Top 6 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
No pricing info
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.2
Value for money
Starting price
No pricing info
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
AI/Machine Learning
4.7/5
API
4.7/5
Activity Dashboard
4.6/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
0.4
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
0.6
Value for money
Starting price
No pricing info
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Alerts/Escalation
5/5
Call Center Management
N/A
Change Management
N/A
1.0
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Activity Dashboard
4/5
Activity Tracking
4/5
Alerts/Notifications
4/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
0.4
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
0.1
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Alerts/Escalation
5/5
Automated Routing
N/A
Availability Management
N/A
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Escalation
5/5
Audit Management
5/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Escalation
5/5
Automated Routing
N/A
Call Center Management
N/A
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.5/5
Access Controls/Permissions
4/5
Alerts/Escalation
3.7/5
Top Features
Alerts/Escalation
5/5
API
N/A
Asset Tracking
N/A
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Change Management
5/5
Asset Tracking
4.9/5
Top Features
Alerts/Escalation
5/5
Automated Routing
N/A
Call Center Management
N/A
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Activity Tracking
4.5/5
Access Controls/Permissions
N/A
Top Features
Alerts/Escalation
5/5
Alerts/Escalation
N/A
API
N/A
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Change Management
5/5
Cost Tracking
4.8/5
Activity Dashboard
4.6/5
Top Features
Alerts/Escalation
5/5
Alerts/Escalation
N/A
Automated Routing
N/A
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
5/5
Activity Tracking
5/5
Alerts/Notifications
5/5
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
0.8
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
5/5
Alerts/Notifications
3.5/5
Access Controls/Permissions
N/A
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
Access Controls/Permissions
N/A
Top Features
Alerts/Escalation
5/5
Asset Tracking
N/A
Automated Routing
N/A