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Smartsupp
5
245
4
80
3
13
2
3
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Table of Contents
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Smartsupp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Smartsupp overview
Based on 343 verified user reviews
What is Smartsupp?
Reviews for Smartsupp come from a wide variety of industries, including retail (9% of reviewers), information technology and services (6%), and internet (5%). The most frequent use case for Smartsupp cited by reviewers is live chat (83% of reviewers).
What do users say about Smartsupp pricing?
Most reviewers indicate that Smartsupp delivers strong value for money, especially due to its generous free plan and reasonable pricing. However, some users report that essential features require upgrades and paid plans can be costly for small businesses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Live Chat
Customer Support
Chatbot
Chat and Email Communication
Pricing
Smartsupp’s user interface
Smartsupp review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.8
Customer support
4.5
Reviews sentiment
What do users say about Smartsupp?
Users report Smartsupp is easy to set up and use, offering reliable live chat, video visitor recordings, and helpful analytics that improve customer engagement and website performance. They appreciate its customizable design, integration with platforms like WordPress and Prestashop, and a feature-rich free version that suits small businesses and startups well. Some find the mobile app slow and wish for more customization options.
Reviewers indicate the pricing for premium plans can be high, especially for growing teams or in certain regions, and they dislike unexpected price changes or feature limitations in the free plan. They value responsive customer support and automation features, but some mention integration challenges with CRMs and external tools.
Select to learn more
Who uses Smartsupp?
Based on 343 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Smartsupp's key features
Most critical features, based on insights from Smartsupp users:
All Smartsupp features
Features rating:
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Smartsupp pricing
Pricing plans
Pricing details:
User opinions about Smartsupp price and value
Value for money rating:
Of 54 reviews that provide robust commentary on Smartsupp's price and value, mention it in a positive light.
Most reviewers indicate that Smartsupp offers strong value for money, especially highlighting the generous free version that covers many basic needs and is suitable for small businesses, non-profits, and new projects. They appreciate that the free plan is available indefinitely, includes useful features, and allows users to test the platform before committing to a paid plan. Some users report that the free trial and free mode make it easy to evaluate Smartsupp’s capabilities, and they find the transition to paid plans worthwhile for the added functionalities. Reviewers appreciate the reasonable pricing structure, with several noting that Smartsupp’s cost is lower than comparable alternatives and provides good features for the price. Some reviewers feel that the free version is more functional than other paid solutions they have tried.
On the negative side, some users report that the limitations of the free version restrict access to essential features, making upgrades necessary for growing businesses. Some reviewers find the paid plans expensive, especially after price increases, and compare Smartsupp unfavorably to competitors in terms of cost. They indicate that the pricing may be a barrier for users in certain regions or for those with limited budgets. Some users say that the pro version is costly for small or new online stores.
, and
Smartsupp integrations (21)
Integrations rated by users
We looked at 343 user reviews to identify which products are mentioned as Smartsupp integrations and how users feel about them.
Integration rating: 4.7 (3)
Integration rating: 4.7 (3)
“Website Integration - Selling Platform”
Gavin L.
Director, FE Consultant, Teacher-Educator, Author
Integration rating: 5.0 (2)
“Integrate and half the work”
Jamie P.
Designer
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
“Ottimo strumento per interagire con i colleghi. Le persone con una età compresa tra 30 e 70 anni sono tutti ancora su facebook. Bisogna usare un social diverso pe ogni fascia di età.”
“I use it to be able to post content to both platforms.”
Augusto C.
Professore di Diritto ed Economia
Smartsupp support options
Typical customers
Platforms supported
Support options
Training options
Smartsupp FAQs
Smartsupp has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Smartsupp used for?
Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers. • Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales. • Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping. • Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers. • Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. • Visit our website to get the full list of features: https://www.smartsupp.com/pricing
Q. Does Smartsupp support mobile devices?
Smartsupp supports the following devices:
iPhone, Android, iPad
Q. What level of support does Smartsupp offer?
Smartsupp offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
