Smartsupp Alternatives &amp; Competitors

(401)

Top features

Real-time Conversations
5.0
One-to-One Messaging
5.0
Contextual Guidance
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$15.83/month

Value for money

4.6

0.2

4.4

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Categories in common

Features

Total

49

185

64

features in common

49

features in common

Zendesk Suite user ratings

Functionality

(3.6K)

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$49/month

Value for money

4.2

0.2

4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

61

175

64

features in common

61

features in common

Intercom user ratings

Functionality

(962)

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$74/month

Value for money

4.0

0.4

4.4

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

40

62

64

features in common

40

features in common

Freshchat user ratings

Functionality

4.0

(97)

Top features

Multi-Channel Communication
5.0
Task Management
5.0
Support Ticket Management
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$15/month

Value for money

4.0

0.4

4.4

What users say about Freshchat's value for money

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.

AR

Verified reviewer

I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.

Muneeba F.

Categories in common

Features

Total

44

63

64

features in common

44

features in common

Tiledesk user ratings

Functionality

(152)

Top features

Lead Qualification
5.0
Real Time Analytics
5.0
Human Handover
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

€25/month

Value for money

4.6

0.2

4.4

What users say about Tiledesk's value for money

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.

KR

Kushal R.

It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.

KR

Kushal R.

Categories in common

Features

Total

51

177

64

features in common

51

features in common

LiveAgent user ratings

Functionality

(1.3K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$9/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

49

161

64

features in common

49

features in common

Zoho Desk user ratings

Functionality

4.5

(2K)

Top features

SSL Security
5.0
Workflow Configuration
5.0
Appointment Management
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

27

44

64

features in common

27

features in common

Zenvia Conversion user ratings

Functionality

3.9

(356)

Top features

Lead Qualification
5.0
Group Messaging
5.0
Mobile Access
4.6

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$99/month

Value for money

3.8

0.6

4.4

What users say about Zenvia Conversion's value for money

The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.

MM

Mayte M.

The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.

GD

Gama D.

Categories in common

Features

Total

44

87

64

features in common

44

features in common

Dashly user ratings

Functionality

(50)

Top features

Live Chat
5.0
Website Visitor Tracking
5.0
Support Ticket Management
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$39/month

Value for money

4.7

0.3

4.4

What users say about Dashly's value for money

I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now.

VF

Vi F.

Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before.

GM

Greg M.

Categories in common

Features

Total

28

82

64

features in common

28

features in common

Gladly user ratings

Functionality

4.8

(119)

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$150/year

Value for money

4.9

0.5

4.4

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

TG

Tracee G.

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

AS

Alaysia S.

Categories in common

Features

Total

46

71

64

features in common

46

features in common

LiveChat user ratings

Functionality

4.5

(1.5K)

Top features

Real-Time Chat
5.0
Feedback Management
5.0
Reporting & Statistics
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$24/month

Value for money

4.5

0.1

4.4

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Features

Total

49

142

64

features in common

49

features in common

Birdeye user ratings

Functionality

4.7

(574)

Top features

SMS Messaging
5.0
Customizable Branding
5.0
Support Ticket Management
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Value for money

4.5

0.1

4.4

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.

HC

Heather C.

We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

YP

YOVANA P.

Categories in common

Features

Total

25

28

64

features in common

25

features in common

tawk.to user ratings

Functionality

(309)

Top features

Chat/Messaging
5.0
Real Time Notifications
5.0
Support Ticket Management
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$0

Value for money

4.7

0.3

4.4

What users say about tawk.to's value for money

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.

AR

Verified reviewer

The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

CY

Christine Y.

Categories in common

Live Chat

Features

Total

33

54

64

features in common

33

features in common

Gorgias user ratings

Functionality

4.5

(105)

Top features

Third Party Integrations
5.0
Transfers/Routing
5.0
Tagging
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$60/month

Value for money

4.5

0.1

4.4

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Features

Total

38

129

64

features in common

38

features in common

Freshdesk user ratings

Functionality

4.3

(3K)

Top features

Feedback Management
5.0
Problem Management
5.0
Drag & Drop
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$15/month

Value for money

4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

30

64

features in common

30

features in common

Text Request user ratings

Functionality

(370)

Top features

Contact Management
5.0
Contact Database
5.0
Campaign Management
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$59/month

Value for money

4.5

0.1

4.4

What users say about Text Request's value for money

One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.

AR

Verified reviewer

Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing.

MW

Marc W.

Categories in common

Features

Total

48

204

64

features in common

48

features in common

Salesforce Service Cloud user ratings

Functionality

(713)

Top features

Contact Database
5.0
Call Scripting
5.0
File Sharing
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Value for money

4.1

0.3

4.4

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

43

229

64

features in common

43

features in common

EngageBay CRM user ratings

Functionality

(481)

Top features

Lead Nurturing
5.0
Customer Segmentation
5.0
Multi-Account Management
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Starting from

$14.99/month

Value for money

4.8

0.4

4.4

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

46

86

64

features in common

46

features in common

Giosg user ratings

Functionality

4.2

(44)

Top features

Templates
5.0
Human Handover
5.0
Data Security
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Pricing

Value for money

4.4

What users say about Giosg's value for money

Big help for our digital marketing and sales channels. Nice-looking interactions that ensure good quality leads for our sales team.

LL

Laura L.

Very nice, pleasant, great customer service, immediate response. Only have good things to say.

AR

Verified reviewer

Categories in common

Features

Total

37

71

64

features in common

37

features in common

Cleed.ai user ratings

Functionality

5.0

(1)

Top features

Website Visitor Tracking
5.0
Transfers/Routing
5.0
Transcripts/Chat History
5.0

Smartsupp user ratings

Functionality

Top features

Chat/Messaging
5.0
Transfers/Routing
5.0
Real Time Notifications
5.0

Categories in common

Live Chat

Features

Total

19

56

64

features in common

19

features in common

Chekkit user ratings

Functionality

4.9

(73)

Top features

Review Request
5.0
Review Monitoring
5.0
Customizable Branding
5.0

Smartsupp user ratings

Functionality