Smartsupp Live Chat Reviews

Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons
Everything is fine and I have no objections to the program and its work.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Cons
I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

Rating breakdown

Likelihood to recommend: 10/10

Pros
Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.

Cons
Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Low prices, good customer support, video recording on the site.

Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)

Rating breakdown

Likelihood to recommend: 8/10

Pros
the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Cons
i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

Rating breakdown

Likelihood to recommend: 10/10

Pros
its functional and the design can easily changed.

Cons
That you cant send files over the Chat.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use, nice design, enough features and no downtimes.

Cons
Just the visitors referrer links could be more informative.

Rating breakdown

Likelihood to recommend: 9/10

Pros
the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons
sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Rating breakdown

Likelihood to recommend: 10/10

Pros
- 5 minutes setup - Simple Interface - Right pricing - Recording is cool to understand customers issues on purchase pipeline

Cons
- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.

Rating breakdown

Likelihood to recommend: 8/10

Pros
very easy to work with reasonable pricing

Cons
there were no cons what so ever, i have to fill this form....

Rating breakdown

Likelihood to recommend: 9/10

Pros
This program is very simple to navigate.

Cons
Chat is online after signing out. This can create a negative impression for customers

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like the ease of inserting the script and then the ability to log in and go live.

Cons
The phone app version does not seem to work on a few devices.. just blank screen not sure why.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Cons
It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Since you put the new interface, it is really easier to communicate. Super easy to set up on Magento.

Cons
Wish we had a library of answers of questions already asked. Wish I could still put as many agents as possible. Seems difficult to configure the Welcome message depending on the countries

Rating breakdown

Likelihood to recommend: 7/10

Pros
Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients

Cons
Nothing, I love the tool, I think it can expand but its functionality is very good

Rating breakdown

Likelihood to recommend: 10/10

Pros
Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Cons
Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Language is polish. Easy to setup. Easy to work. Price still better that other software.

Cons
Price increase each year i know everything cost each ear more more

Rating breakdown

Likelihood to recommend: 10/10

Pros
Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

Cons
I forget to turn off the sound at night sometimes :)

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like the shortcuts, because is very fast to speak with a buyer. I like that it shows pages that they are visiting. The possibility of personalizing automatic messages as well as programming customer service hours.

Cons
The possibility of consulting the most consulted questions, filtering by word. The possiblity of add an image or documents in the conversation.

Rating breakdown

Likelihood to recommend: 7/10

Pros
It is very easy to use, not much complicated, not to disturbing for website visitor

Cons
Website visitors can´t send their photos.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Cons
Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Le chat en ligne m'a permis de développer mon activité de manière forte. Après 6 mois d'utilisation en "gratuit" pour me faire un avis, j'ai basculé sur la version payante offrant beaucoup plus de possibilité.

Cons
Difficile à trouver, pour le moment le logiciel correspond parfaitement à mes attentes

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Great price (although they have uploaded a little :-) ) - Excelent features - Excelente support

Cons
- Initially the mobile applications were not good (now on ios are excelents) - Now it´s not possible send files (will be possible on next update chat box) - I have problems with some recordings - Could be great can mark a visitor on dashboard to see the recording later

Rating breakdown

Likelihood to recommend: 9/10

Pros
set automatic chat program start on and off (time)

Cons
need to have 2 tabs open in your browser

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is very easy to use, works well and looks good

Cons
I have this app in my mobile as well. The biggest problem is that I don't receive any notices when customer sends me a message in the mobil. Maybe I have not adjusted it right.

Rating breakdown

Likelihood to recommend: 8/10