Smartsupp Reviews

Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation

Nothing - everything seems to tick the right boxes.

Hello Michael, thank you for being our valued customer.

The best feature of Smartsupp is the ease of use and placing it on my webpage.

I wish Smartsupp had more features, such as allowing to place logo.

Thank you for your review! You can add your own logo to the chat box in the Standard package. Have a nice day.

Easy to use Software, better to start. But, now some of the function is not working like console in recording.

Customer support is not good. They don't have proper information.

Easy to use, I'm not a super tech person but this was really intuitive and easy to use. There's so much more that I need to use but haven't had time.

Support - I'd like real time support and a solution to my AMEX card not working since it works everywhere else and they told me that I can use AMEX but mine doesn't work.

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp and with our customer care team. :)

1. Instant notice when someone visits our site 2. Direct Communication with our customers 3. Recording of site visits to understand usage

Nothing that I could think of. Smartsupp just works.

Thanks, Don! Really appreciate your review.

I really like the simplicity of the Smartsupp. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.

I think the price is too high for our market (czech and slovak) but if my client wants a high quality, i am definitely recommending smartsupp.

Hi Viliam, really appreciate your great review! We are glad to help with your business. We believe the market price is fair even for cz/sk customers. Have a nice day.

It is so easy to install and to use, I use it since 2016.

This could have a more affordable cost, since the payment is monthly.

Thank you very much for your review. We provide 20 % discount when you pay yearly.

its very handy that u can reply every message from customers in everywhere through by app . important to make this quickly

Nice specs that record visitors page activities

Thank you, Sedat!

The video recording feature is great to see the visitors behavior.

A Bot Chat increment it will be nice! And an automatically email with the chat transcription.

- Easy to use - Many tools - Great support

- Need only more people to use it

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

very easy to work with reasonable pricing

there were no cons what so ever, i have to fill this form....

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Hello, Sebastien, many thanks for your feedback! We are really pleased we can help you with all of your businesses. Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign. Best regards,

Language is polish. Easy to setup. Easy to work. Price still better that other software.

Price increase each year i know everything cost each ear more more

Hello Krzysztof, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-) Have a nice day! Patrik

It is very easy to use, not much complicated, not to disturbing for website visitor

Website visitors can´t send their photos.

Hello Monika, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Patrik

set automatic chat program start on and off (time)

need to have 2 tabs open in your browser

Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations. If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at support@smartsupp.com All the best, Michaela

I love how simple your engine is for the customers and also for me as an user of it.

I have not found any weak parts at this moment. If I was not able to find something I have received the perfect help from your customer support.

Thank you very much for your review! The fact that you are so satisfied with us makes us even more motivated. We take pride in our customer support and appreciate every member of the team. We forwarded your praise to Anna and it made her very happy.

It has friendly functionality, no bugs, the technical support replies in less than 5 hours.

there is no possibility to upload image and/or document files during the chat session

Hey, Marco, thanks a lot for your review. The file-sharing option will be ready in the new chat widget, which should be out this October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

it's simple but sometimes I would need more feature

it could have same more feature like possibility of attaching files

Hello, Marco, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is this October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Michaela

Its simple in its implementation and its functionality in the free version

The inability to contact customers when a chat has been lost

Hello Antonio, appreciate your honest review! You will be able to contact your visitors even after they leave your site. This new feature will be released in our new - seamless messaging - version. You can read more about it here. https://www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/ Best, Patrik

it takes me in contact with whom has a real interest in my product

that I cannot get in contact with all the people who navigate my website

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)

I like heatmaps and watching video how clients using my eshop.

I can see why my clients going off from my eshop.

easy to use and install, fully customizable

nothing, price to be paid was a decision to be made

We are with smartsupp more than 4 years..and They are improving daily..

In past there was something..but cant remember now..but they always made a big efford to fix it.

Very easy using a transparent navigation.

I don't know. It isn't any astronomic since, just easy chat with customer.