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Smartsupp
5
245
4
80
3
13
2
3
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Table of Contents
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Find out with a
Smartsupp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Smartsupp overview
Based on 343 verified user reviews
What is Smartsupp?
Reviews for Smartsupp come from a wide variety of industries, including retail (9% of reviewers), information technology and services (6%), and internet (5%). The most frequent use case for Smartsupp cited by reviewers is live chat (83% of reviewers).
What do users say about Smartsupp pricing?
Most reviewers indicate that Smartsupp delivers strong value for money, with many appreciating the generous free plan and reasonable pricing. However, some users report that paid plans can be costly and free version limitations can be restrictive.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Live Chat
Integrations
Chatbot
Chat and Email Communication
Pricing
Smartsupp’s user interface
Smartsupp review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.8
Customer support
4.5
Reviews sentiment
What do users say about Smartsupp?
Reviewers indicate Smartsupp is easy to use, quick to set up, and helps them communicate efficiently with website visitors through live chat and chatbots. They value features like visitor video recording, real-time customer tracking, and integration with platforms such as WordPress and Prestashop, which help them improve customer support and boost sales. They find the free version generous and suitable for small businesses, though some feel the paid plans are expensive or have changing prices.
They report that customization options and design are generally intuitive, but some want more flexibility. Some mention occasional issues with notifications, mobile app speed, or integration with other tools. They appreciate responsive customer support and the ability to monitor user behavior for website improvements.
Select to learn more
Who uses Smartsupp?
Based on 343 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Smartsupp's key features
Most critical features, based on insights from Smartsupp users:
All Smartsupp features
Features rating:
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Per month
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/user
Per month
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Smartsupp pricing
Pricing plans
Pricing details:
User opinions about Smartsupp price and value
Value for money rating:
Of 54 reviews that provide robust commentary on Smartsupp's price and value, mention it in a positive light.
Most reviewers indicate that Smartsupp offers strong value for money, especially highlighting the generous free version, which many find sufficient for small businesses or basic needs. They appreciate that the free plan includes a wide range of useful features and allows users to try the service before committing to a paid plan. Most users consider the transition from free to paid plans worthwhile, noting that the added functionalities in paid versions enhance their experience. They say the pricing is reasonable compared to similar solutions and mention that the service remains affordable and easy to use. Some reviewers feel the free trial and free forever plan are significant advantages, enabling them to assess the product’s fit for their business without upfront costs.
However, some users report that the cost of paid plans can be a barrier, especially for those in regions with lower purchasing power or for new businesses with limited budgets. They mention that price increases over time and the perceived high cost of premium plans compared to competitors can be drawbacks. Some reviewers find the limitations of the free version restrictive when advanced features are needed for daily operations.
, and
Smartsupp integrations (21)
Integrations rated by users
We looked at 343 user reviews to identify which products are mentioned as Smartsupp integrations and how users feel about them.
Integration rating: 4.7 (3)
Integration rating: 4.7 (3)
“Website Integration - Selling Platform”
Gavin L.
Director, FE Consultant, Teacher-Educator, Author
Integration rating: 5.0 (2)
“These work great together”
Steve A.
Chief Inspiration Officer
Integration rating: 5.0 (1)
“A lot of our clients already have FB and often require more value when integrating MetaAds and WhatsApp. Respond allows us to unlock this for them”
TUMELO O.
Head of Channels
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Smartsupp support options
Typical customers
Platforms supported
Support options
Training options
Smartsupp FAQs
Smartsupp has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Smartsupp used for?
Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers. • Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales. • Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping. • Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers. • Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. • Visit our website to get the full list of features: https://www.smartsupp.com/pricing
Q. Does Smartsupp support mobile devices?
Smartsupp supports the following devices:
iPhone, Android, iPad
Q. What level of support does Smartsupp offer?
Smartsupp offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
