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Smith.ai Logo

Smith.ai: A superior 24/7 customer engagement solution.

Last updated: September 2026

Smith.ai Alternatives & Competitors (2026)

Top 8 free alternatives

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


LiveAgent logo

Cloud-based customer service platform for all sizes

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logo
LiveAgent
logo
Smith.ai

0.2

4.6

Value for money

4.8
15
per user/per month

Starting price

150
flat rate/per month

0.2

4.6

Functionality

4.8

Account Management

5/5

Agent Interface

4.8/5

Alerts/Escalation

4.6/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Zoho Desk logo

Cloud-based help desk for all business sizes

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logo
Zoho Desk
logo
Smith.ai

0.3

4.5

Value for money

4.8
9
per user/per month

Starting price

150
flat rate/per month

0.3

4.5

Functionality

4.8

Account Management

5/5

Analytics

5/5

Activity Dashboard

4.8/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Freshdesk logo

Cloud-based AI help desk for teams of all sizes

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logo
Freshdesk
logo
Smith.ai

0.4

4.4

Value for money

4.8
19
per user/per month

Starting price

150
flat rate/per month

0.5

4.3

Functionality

4.8

Activity Dashboard

4.9/5

Alerts/Notifications

4.5/5

Alerts/Escalation

4.4/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Text logo

AI-powered support that turns every chat into revenue.

visit website
logo
Text
logo
Smith.ai

0.4

4.4

Value for money

4.8
19
per user/per month

Starting price

150
flat rate/per month

0.2

4.6

Functionality

4.8

AI Copilot

5/5

Alerts/Escalation

5/5

Access Controls/Permissions

N/A

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Zendesk Suite logo

AI powered customer service across all channels

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logo
Zendesk Suite
logo
Smith.ai

0.6

4.2

Value for money

4.8
55
per user/per month

Starting price

150
flat rate/per month

0.4

4.4

Functionality

4.8

Account Management

5/5

Archiving & Retention

4.6/5

Activity Dashboard

4.5/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Bitrix24 logo

Cloud & on-premises workspace for all business sizes

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logo
Bitrix24
logo
Smith.ai

0.6

4.2

Value for money

4.8
69
flat rate/per month

Starting price

150
flat rate/per month

0.5

4.3

Functionality

4.8

Activity Tracking

4.4/5

Access Controls/Permissions

4.2/5

Accounting

4/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Salesforce Service Cloud logo

AI powered customer service management platform

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logo
Salesforce Service Cloud
logo
Smith.ai

0.6

4.2

Value for money

4.8
25
per user/per month

Starting price

150
flat rate/per month

0.4

4.4

Functionality

4.8

Alerts/Notifications

4.7/5

Accounting Integration

4.5/5

Activity Dashboard

4.5/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

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logo
Salesforce Sales Cloud
logo
Smith.ai

0.7

4.1

Value for money

4.8
25
per user/per month

Starting price

150
flat rate/per month

0.4

4.4

Functionality

4.8

AI/Machine Learning

4.9/5

Activity Tracking

4.6/5

Activity Dashboard

4.5/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Dynamics 365 logo

ERP and CRM applications from Microsoft

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logo
Dynamics 365
logo
Smith.ai

0.7

4.1

Value for money

4.8
50
per user/per month

Starting price

150
flat rate/per month

0.5

4.3

Functionality

4.8

Asset Lifecycle Management

4.5/5

Billing & Invoicing

4.5/5

Accounts Receivable

4.4/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

LiveChat logo

AI-based live chat for customer support and sales teams

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logo
LiveChat
logo
Smith.ai

0.3

4.5

Value for money

4.8
25
per user/per month

Starting price

150
flat rate/per month

0.3

4.5

Functionality

4.8

Alerts/Notifications

5/5

Activity Dashboard

4.5/5

Alerts/Escalation

4.4/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Zoho Assist logo

Cloud-based remote support solution

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Zoho Assist
logo
Smith.ai

0.1

4.7

Value for money

4.8
₹
480
flat rate/per month

Starting price

150
flat rate/per month

0.2

4.6

Functionality

4.8

Alerts/Notifications

4.8/5

Access Controls/Permissions

4.7/5

Chat/Messaging

4.5/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Fin logo

Perfect customer experiences made possible with Fin

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logo
Fin
logo
Smith.ai

0.8

4.0

Value for money

4.8
0.99
usage based/per month

Starting price

150
flat rate/per month

0.4

4.4

Functionality

4.8

Activity Dashboard

5/5

Chat/Messaging

4.6/5

Automated Routing

4.4/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Tidio logo

Aill-in-one customer support software with AI features

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logo
Tidio
logo
Smith.ai

0.3

4.5

Value for money

4.8
24.17
flat rate/per month

Starting price

150
flat rate/per month

0.2

4.6

Functionality

4.8

Activity Tracking

5/5

AI/Machine Learning

4.6/5

AI Copilot

4.3/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Superchat logo

The comprehensive messaging suite for your business.

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logo
Superchat
logo
Smith.ai

0.4

4.4

Value for money

4.8
79
per feature/per month

Starting price

150
flat rate/per month

0.2

4.6

Functionality

4.8

Campaign Management

5/5

Commenting/Notes

4.8/5

Chat/Messaging

4.7/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Milvus logo

IT management system and help desk solution

learn more
logo
Milvus
logo
Smith.ai

0.1

4.7

Value for money

4.8
R$
35
per user/per month

Starting price

150
flat rate/per month

0.1

4.7

Functionality

4.8

Access Controls/Permissions

4.7/5

Alerts/Notifications

4.4/5

API

4.4/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

HelpDesk logo

AI-powered ticketing system

learn more
logo
HelpDesk
logo
Smith.ai

0.4

4.4

Value for money

4.8
29
per user/per month

Starting price

150
flat rate/per month

0.4

4.4

Functionality

4.8

Activity Tracking

5/5

API

4.7/5

AI Copilot

4.4/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Freshchat logo

Live Chat software for modern messaging

learn more
logo
Freshchat
logo
Smith.ai

0.7

4.1

Value for money

4.8
₹
69
per user/per month

Starting price

150
flat rate/per month

0.7

4.1

Functionality

4.8

Canned Responses

4.5/5

API

4.3/5

AI/Machine Learning

4.2/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Gladly logo

Cloud-based customer service platform

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logo
Gladly
logo
Smith.ai
4.8

Value for money

4.8
Empty state illustration for "No pricing info"

No pricing info

Starting price

150
flat rate/per month
4.8

Functionality

4.8

AI/Machine Learning

5/5

API

5/5

Automatic Call Distribution

4.9/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Gorgias logo

The Conversational AI platform for Ecommerce

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logo
Gorgias
logo
Smith.ai

0.3

4.5

Value for money

4.8
10
flat rate/per month

Starting price

150
flat rate/per month

0.3

4.5

Functionality

4.8

Batch Communications

5/5

Case Management

5/5

Chat/Messaging

4.4/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Sobot Nexus logo

Retail, e-commerce, fintech, logistics, and gaming.

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logo
Sobot Nexus
logo
Smith.ai

0.1

4.9

Value for money

4.8
20
usage based/per month

Starting price

150
flat rate/per month

0.1

4.9

Functionality

4.8

Agent Interface

4.9/5

Automated Routing

4.9/5

API

4.7/5

Top Features

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5