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Upscope
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Secure co-browsing for customer support and sales
Table of Contents
Upscope - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Upscope overview
What is Upscope?
Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales.
It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options. It can be used for customer support, onboarding and sales.
With Upscope, customer service agents can click once to see the customer's screen, without having to set up screensharing via Zoom or Google Meet.
Upscope integrates with live chat providers like Intercom, Zendesk, Freshchat, Drift, LiveChat, HelpScout and more in order to provide seamless, multi-channel customer support. It can also be used to aid customers who call in to contact centres by generating a unique phone support code for each customer, allowing agents to talk on the phone whilst also screen sharing to aid issue resolution.
Agents can click and scroll with the customer and rather than telling them where to click, they can control the customer's mouse and screen, avoiding any misunderstandings. There are no downloads required for either the user or the agent. Once businesses have added the Upscope javascript snippet to their website, they can instantly see the customer moving around on the page and begin clicking and scrolling with them without having to add any extensions or install software.
Key benefits of using Upscope
30% faster handle times and 19% better first contact resolution by seeing their screen in one click.
Click and scroll for users on their screens to increase the speed at which they convert to products.
Browser to browser audio calling lets you switch from text to audio in a single click.
Maintain your customer's privacy by seeing only your own website on their browser.
Backend enterprise administration features to manage multiple large teams.
It empowers employees and improves customer experience by providing frictionless and memorable support.
Adds vision to the voice of the customer by providing 10X more feedback on a customer's real intention.
Naturally results in improved CSAT and NPS.
Improves conversion and retention by making it feel as if you're sitting next to the customer to guide them.
Reduces future support requests by 10%.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Assistance
Simplicity
Reliability
Upscope’s user interface
Upscope pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.3
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Upscope?
Reviewers feel Upscope makes screen sharing and co-browsing fast and convenient, especially when integrated with tools like Intercom. They say it saves time, eliminates the need for downloads, and helps them guide customers through issues more effectively, though some mention occasional reliability problems and lag during sessions.
Users report Upscope is easy to set up and intuitive to use, making customer support smoother and more efficient. They find it valuable for troubleshooting and onboarding, but note minor bugs and wish for improved stability and additional features to further enhance the support experience.
Select to learn more
Who uses Upscope?
Based on 92 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsUpscope's key features
Most critical features, based on insights from Upscope users:
All Upscope features
Features rating:
Upscope alternatives
Upscope
Starting from
38
/user
Per month
SetMe
Starting from
33
Per month
FixMe.IT
Starting from
39
Per month
Wrike
Starting from
10
Per month
Upscope pricing
Value for money rating:
Starting from
38
/user
Per month
User opinions about Upscope price and value
Value for money rating:
To see what individual users think of Upscope's price and value, check out the review snippets below.
Jean B.
Training team lead
Verified reviewer
Anonymity request
Upscope integrations (9)
Top integrations
Upscope support options
Typical customers
Platforms supported
Support options
Training options
Upscope FAQs
Upscope has the following pricing plans:
Starting from: $38.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Upscope?
Upscope has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Upscope support?
Upscope supports the following languages:
English
Q. Does Upscope offer an API?
Yes, Upscope has an API available for use.
Q. What other apps does Upscope integrate with?
Upscope integrates with the following applications:
Re:amaze, Drift, Help Scout, Freshchat, Salesforce Sales Cloud, LiveChat, Intercom, Zendesk Suite
Q. What level of support does Upscope offer?
Upscope offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support
