yoummday - 2026 Pricing, Features, Reviews & Alternatives

Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

60+ international companies (including Fortune 500 & DAX-listed) utilize yoummday to care for their customers. They benefit from a modular software solution and the opportunity to instantly recruit a scalable CX workforce from over 8,500 vetted and verified multilingual freelancers. Yoummday's sustainable outsourcing solution is simply a better way to BPO.

Platform features include:

Recruiting and training:

- Global Sourcing

- Training via our edYoucation Platform, e-Classrooms & Self-Learning

Telephony/vACD:

- IVRs, queues, etc.

- In combination with customer ACD

- Own dialer

Security and Data protection:

- 4 factor authentication

- Voice recognition & typing DNA

- Tech checks, data security trainings, decentralization

Workforce Management:

- Intuitive shift planning for talents and clients

- Live monitoring and communication tools for WFM

Quality Management:

- Recording of calls

- AI-supported analysis- tools (speech-to-text, emotion recognition)

Billing and Collection:

- Real-time income-view for talents

- Payment processing via platform

Compliances and Data protection:

- Data Protection Standards: Procedural and technical security incl. 4-point authentication (VPN-Certificate;

Biometric authentication (speech/typing analysis);

Georeferencing (yoummday app); Login & PIN)

- GDPR Compliance: GDPR-Compliant global sourcing with Transfer Impact Assessment

- PCI DSS Compliance: Compliant with all 13 requirements of the Payment Card Industry Data Security Standard

- Business Continuity Concept: 3x technical redundancy for uninterrupted service

- ISO 27001 Information Security compliant

- DIN ISO 9001-2015: Quality Management

yoummday...

- integrates with all popular systems and architecures

- is secured by three-factor biometric identification

- is completely modular, and has no license fees

- includes automation tools for improved efficiency

Choose from two delivery models:

- Self-Service: Recruit and manage your own CX team

- Managed Service: Use yoummday's experienced operations personnel to recruit and manage your CX team

yoummday's USP's include:

World Class Freelance CX Talent:

- Fully vetted and verified

- Native-level proficiency in 40+ languages

- Low churn for consistent support

- Searchable marketplace to target CX talent with the ideal skills and experience

Global Talent Pool

- Hire without labour market restrictions

- Select freelancers based on location and budget

- Source from multiple geographies for better business continuity

- 24/7 availability for 'follow the sun' operations

- Cultural alignment guaranteedDiversity of global talent

Scalable

- yoummday freelancers are available to train and work immediately

- Scale your workforce in a matter of hours

- Zero recruitment lead time

- Flexible attrition and retention

- Simple cooperation with freelancers

Affordable

- Price-for-performance payment model

- Self-service and managed service options

- No overhead costs for additional headcount

- Save on infrastructure expenditure

- Eliminate all recruitment costs

Positive Environmental & Social Impact

- Lower carbon emissions from an at home workforce

- Inclusive and supporting a diverse range of individuals with varying abilities

- Fair compensation

- Improved work-life balance, agents select their work schedule

Security

- AI enabled security and GDPR compliant