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Top Rated Call Center Software with Mid size business - Page 6

Last updated: October 2026

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383 software options

Audara logo

AI-Driven Omnichannel Contact Center Platform

Audara is an AI-powered call center solution combining voice, chat, and video channels with SmartAgents, AI Copilot, and autonomous QA analytics to boost efficiency, engagement, and customer satisfaction.

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Aceyus logo

Employee & client experience management for contact centers

Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time & historical reports on customer and agent behavior. Features include intelligent call routing, alerts, dynamic dashboards, trend analysis, omnichannel reporting, data integration & more.

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VHT Callback logo

Callback services and alternatives to waiting on hold

VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc

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cVortex logo

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PolyAI logo

Customer-led voice AI for enterprise contact centers

PolyAI is a voice AI platform designed to transform call centers into revenue generators by resolving calls and consistently delivering customer experience. PolyAI's conversational AI platform allows customers to speak naturally, interrupt, and change topics while maintaining a seamless interaction.

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Bevatel logo

Call Center, Cloud Call Center

Bevatel is one of the best leading companies that provide the latest call center solutions and customer service in the Middle East, due to the many advantages, options and professional tools that Bevatel provides to companies and commercial activities that help them communicate with customers.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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SpitFire logo

Web-based predictive dialer software for call centers

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns

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ScorebuddyCX logo

AI-powered CX intelligence platform

Scorebuddy is a multi-award-winning, purpose-built call center Quality Management solution. Tie quality to business strategy by creating customer-outcome based scorecards. Analyze trends and identify root causes of skill or process deficiencies to drive continuous customer experience improvement.

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Nectar Desk logo

Call center software in the cloud

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

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ICR Evolution logo

Software for a real omnichannel experience.

Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Regal logo

Cloud-based voice AI agent platform for enterprises

Regal is a cloud-based voice AI agent platform for enterprise contact centers, supporting inbound and outbound interactions across.

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Dialics logo

Inbound Call Tracking Software

Dialics is a call tracking software that enables organizations to successfully plan marketing tactics and get leads for conversion.

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CafeX Suite logo

One-click web, audio & video collaboration

CafeX Meetings is an online video collaboration solution with HD video, live chat, screen sharing, drag-and-drop content sharing, call recording, and more

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Cresta logo

AI-based sales enablement solution

Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

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Callmaker logo

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

Read more about Callmaker

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Sprinklr Service logo

AI-Native Contact Center Platform

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform.

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Hosted Contact Center logo

Intelligence-Based, Unified Omnichannel Communications

Harness the power of AI, automation, and real-time analytics to reduce operational costs and increase productivity and revenue with our industry-leading auto dialer.
5 Dialing Modes Powered by 4 Proprietary Algorithms (including AMD)
Power | Predictive | Progressive | Preview | Manual

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Nextiva Contact Center logo

Omni-Channel Customer Relationship Management

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Read more about Nextiva Contact Center

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Elai logo

Elai democratize Data Science across Business Functions.

Elai is the autonomous Data Science Agent that uses GenAI reasoning to generate predictive AI models from raw data.

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CloudAgent logo

Inbound, outbound & blended cloud contact center

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

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QualityDesk logo

Cloud-based contact center tool for customer service.

QualityDesk is a cloud-based contact center solution that helps sales professionals streamline customer service operations.

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LeadsRain logo

Cloud-Based Dialer

LeadsRain is most preferred cloud-based auto dialer in the industry, offering the most competitive pay-as-you-go pricing. LeadsRain’s predictive dialer empowers your agents to speak more with live people and avoid answering machines.

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Kiamo logo

Centralized & Aumented Customer Relationship

Kiamo is a Cloud omnichannel solution for Contact centers

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