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Top Rated Customer Service Software with Knowledge base - Page 12

Last updated: May 2026

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312 software options

Freshchat logo

Live Chat software for modern messaging

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Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

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Web Help Desk logo

IT asset and knowledge management

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Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

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Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

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Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

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NiCE CXone logo

Cloud-based contact center software

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For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

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Kayako logo

AI-enabled unified customer service platform

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Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Odoo logo

All-in-one open-source business software

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Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

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Agile CRM logo

Sales and marketing CRM for growing businesses

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Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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SugarCRM logo

Cloud-based customer relationship management (CRM) platform

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Streamline customer service and provide a differentiated, positive experience at every touch point
Engage customers on their terms, empower employees, create better customer experiences, retain customers, and drive growth with Sugar Serve.

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Azeon logo
(0)

AI-powered support across multiple channels

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Azeon is an agentic AI solution designed for customer support across chat, email, and voice channels. The platform integrates with existing CRM, helpdesk, billing, payment, eCommerce, and ERP systems without requiring infrastructure replacement. It features context-aware conversation handling, automated escalation to human agents, multilingual support, and compliance with GDPR, SOC 2, ISO 27001, and HIPAA standards.

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Agent.ai logo
(0)

Artificial Intelligence Customer Service

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Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot

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HelpMate logo
(0)

Customer support platform for growing businesses

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Customer service tool that helps businesses organize incoming messages in a team inbox, manage a knowledge base, and track support tickets on a unified platform.

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AgentHub logo
(0)

Live on-screen guidance software

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Vistio is a cloud-based live on-screen guidance software, which helps organizations across the insurance, government, or utilities sector manage customer interactions and control the performance of contact centers.

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SOGEDES.X logo
(0)

Cloud-based omnichannel call and contact center solution

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SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

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Akio.CX logo
(0)

Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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Cobbai logo
(0)

AI agents for customer service

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Cobbai delivers conversational AI agents that automate support, improve customer satisfaction, and enhance service experiences.

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Onlim logo
(0)

Conversational AI and live chat platform

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Onlim is a conversational AI and live chat tool that helps businesses streamline processes related to intent management, automatic reasoning, knowledge generation, and more. It comes with predefined conversational templates for specific sectors such as tourism, energy suppliers, retailers, and more.

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Optiwe logo
(0)

AI-Powered messaging platform for sales teams

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AI-Powered messaging platform for streamlining sales and automating customer service in any channel.

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TIKTING logo
(0)

TIKTING® Help Desk & Change Management System

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SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

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Visiativ Customer Service logo
(0)

Customer service software

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Visiativ Customer Service is a web-based software designed to help businesses with real-time interactions across channels, through live chat, email, and phone support. Administrators can gain insights into customer satisfaction levels to identify areas for improvement and optimize customer support strategy.

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ConSol CM/Ticketing logo
(0)

Software to help businesses receive and process inquiries

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Say Goodbye to excel lists and email chaos. ConSol CM/Ticketing is used to efficiently manage and process requests of all kinds.

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STEPS logo
(0)

Cloud-based ERP solution for service businesses.

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Designed for businesses in consulting, managed services, manufacturing, and other industries, STEPS is an enterprise resource planning (ERP) solution that helps manage contracts, finances, customer data, and more. The platform provides an intelligent solution for routine proposals and streamlines the creation of service offerings. It also helps create, customize, and calculate service offerings, ensuring accurate and comprehensive documentation.

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Vocalcom logo
(0)

Customer Service Solution

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Cloud-based contact center solution that provides a unified platform for managing all your customer communications in one place: phone, email, text messages and social media.

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Manhattan Active Omni logo
(0)

Omnichannel Retail Software

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Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations.

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OMQ logo
(0)

Customizable, AI-powered customer service

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OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

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