getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Service Software with Knowledge base - Page 8

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

312 software options

Botmaker logo

A chatbot platform that automates customer service

learn more
Botmaker is an intelligent chatbot platform focused on automating sales processes, through which companies can manage the use of bots, make them experts on specific topics and service flows, and respond to thousands of customer messages simultaneously.

Read more about Botmaker

Users also considered
Turf logo

The customer self-service platform for SaaS.

learn more
Turf is a customer self-service platform that allows SaaS businesses to create one single meet point with community forums, knowledge bases, help centers, feature requesting & bug reporting, an academy, technical documentation, roadmaps, changelogs, customer feedback management, and more.

Read more about Turf

Users also considered
Capacity logo

Artificial Intelligence-based knowledge management solution

learn more
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

Read more about Capacity

Users also considered
OTRS logo

Helpdesk software for customer service management teams

learn more
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

Read more about OTRS

Users also considered
Enterprise Bot logo

Intelligent Omnichannel Conversations

learn more
AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

Read more about Enterprise Bot

Users also considered
INO CX logo

All-in-One Business Communication Solution

learn more
INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.

Read more about INO CX

Users also considered
ServicePRO logo

Enterprise Service Desk Request Software that delivers ROI

learn more
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation.

Read more about ServicePRO

Users also considered
Dynamics 365 Customer Service logo

Omnichannel customer service and support

learn more
Microsoft Dynamics 365 Customer Service is an omnichannel solution that scales to meet changing needs, helping teams provide world-class service. With a combination of software and services, it helps businesses create exceptional customer experiences from purchase through ongoing care.

Read more about Dynamics 365 Customer Service

Users also considered
Howazit logo

Howazit collects feedback from customers and acts upon it.

learn more
Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.

Read more about Howazit

Users also considered
xFind logo

AI driven enterprise search platform

learn more
Product is a fusion of GPT and NLP technologies for customer service or enterprise support organizations. It aims to improve agent productivity by delivering relevant answers to resolve customer issues, saving up to 50% of time searching for answers. The solution also helps increase case deflection for customer portals and chatbots by providing the most relevant enterprise knowledge.

Read more about xFind

Users also considered
Omnicus logo

Make The Contact Center Your Competitive Advantage

learn more
Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

Read more about Omnicus

Users also considered
AlphaCX logo

Unified Messaging Helpdesk for Customer Experience.

learn more
AlphaCX is a unified messaging helpdesk that logs, tracks and measures customer experience.

Read more about AlphaCX

Users also considered
GestSup logo

French-language support management software

learn more
GestSup is a French-language support management software. Users can manage tickets and IT assets, create surveys and view reports and statistics.

Read more about GestSup

Users also considered
UserEcho logo

Interactive customer support & feedback community

learn more
UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

Read more about UserEcho

Users also considered
Vivocha logo

Next Generation Customer Interaction Platform

learn more
Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

Read more about Vivocha

Users also considered
AISERA logo

AI service management

learn more
AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

Read more about AISERA

Users also considered
SAP Service Cloud logo

AI-enabled customer service platform for remote support

learn more
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

Users also considered
DeepConverse logo

The complete customer support automation platform

learn more
DeepConverse helps businesses automate and scale their customer conversations.

Read more about DeepConverse

Users also considered
Accelo logo

Transform the way you manage client work

learn more
Accelo is used and loved by professional service businesses around the world to manage their day-to-day operations with profitably in mind. The end-to-end cloud-based platform manages all aspects of project delivery.

Read more about Accelo

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Sunrise ITSM logo

Revolutionise your ITSM with our service desk software.

learn more
With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

Read more about Sunrise ITSM

Users also considered
Spotler Engage logo

Social media management for customer service & engagement

learn more
OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media management across digital channels to increase customer engagement. It lets users monitor social mentions across the web & take action to improve brand loyalty.

Read more about Spotler Engage

Users also considered
charles logo

Web-based conversational commerce suite for consumer brands

learn more
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Read more about charles

Users also considered
WeKall logo

Cloud-based contact center and telephony AI software

learn more
WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

Read more about WeKall

Users also considered
Daktela logo

Call Centre Software for all Business

learn more
Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

Read more about Daktela

Users also considered